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Chipotle Gastonia is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.
Address and Contact Information
Address: 2501 E Franklin Blvd, Gastonia, NC 28056
Phone: (704) 215-4262
Menu Photos
Order and Reservations
Order: Order online
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Chipotle Mexican Grill in Gastonia, NC
Browse all Chipotle Mexican Grill restaurants in the United States to enjoy responsibly sourced and freshly prepared burritos, burrito bowls, salads, …
Chipotle Mexican Grill in Gastonia, NC
2501 E Franklin Blvd Gastonia, NC 28056. place icon. Get Directions · (704) 215-4262 · Order Online. Store Hours. We’re Open NowCloses at 11:00 PM.
Chipotle Mexican Grill Locations in Gastonia | Burritos, Fast Casual …
1 Chipotle Locations in Gastonia. Chipotle Gastonia. Open – Closes at 11:00 PM. 2501 E Franklin Blvd. All Chipotle Locations/; North Carolina/; Gastonia.
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Reviews
Stacy G
The portions of protein you get from here is truly laughable.
Not to mention how dirty the inside is. Manager always screaming at workers. Done giving this place a chance after chance.
… moreNot to mention how dirty the inside is. Manager always screaming at workers. Done giving this place a chance after chance.
Camille Demarinis
They were out of pico, corn, and chips—didn’t say anything prior to reaching that point in the service line. Place was in bad shape, trash all over the floor and tables. 4 employees working 10 customers in the restaurant, clearly prioritizing online orders over in-house customers. No cashier, had to wait to pay, no discount despite being out of numerous ingredients.
Just arrived home to find the bowl used completely saturated through as well. Lid was sealed, so either the counter was filthy or the bowl was defective.
Update: there is a Qdoba less than a half mile away. Large portions, waaaay better topping selection, and they don’t have even close to the level of crowd that this Chipotle has. Take your business there instead!
… moreJust arrived home to find the bowl used completely saturated through as well. Lid was sealed, so either the counter was filthy or the bowl was defective.
Update: there is a Qdoba less than a half mile away. Large portions, waaaay better topping selection, and they don’t have even close to the level of crowd that this Chipotle has. Take your business there instead!
Katie Bailey
this has to be the worse chipotle i’ve been to. if they can’t run this place they shouldn’t be open. I want my money back. what a waste! guac was not fresh and neither were the chips. what color is this guac even? yuck. the quesadilla was okay but they didn’t give it to me in the right box and short changed me on the sides. I feel completely ripped off.
… moreMo Mo
Came in and was immediately met with stares and hesitation. Two young ladies standing at the glass over the hot bar complaining about being up front and one didn’t want to help me so the other one did. Food was not even hot. The steak or rice. The beans were warm. The fajita veggies were the most unfajita-ed I’d ever seen in my life. I get it’s only minimum wage and who wants to work for that cheap but just work somewhere else because no one’s forcing you to work here
… moreBrittany Adams
On 12/13/2025 at approximately 6:30 PM, I placed and PAID for an online order at this location and arrived to pick it up, only to be told the system was “down” and my order would not be honored.
That explanation is unacceptable. When a business accepts payment, it is obligated to provide the product or a legitimate resolution. A system failure is an internal issue and does not justify refusing service to a paying customer.
The manager’s response made this situation significantly worse. There was no apology, no effort to troubleshoot, no alternative offered, and no accountability taken. The interaction was dismissive and unprofessional, as though expecting to receive food that had already been paid for was unreasonable.
This experience highlights a serious lack of leadership, training, and customer service standards at this location. Refusing to fulfill a prepaid order without offering any solution reflects extremely poor management and operational practices.
I wasted time and money here. I strongly advise others to avoid placing online orders at this location, and corporate leadership should review how this store is being managed.
… moreThat explanation is unacceptable. When a business accepts payment, it is obligated to provide the product or a legitimate resolution. A system failure is an internal issue and does not justify refusing service to a paying customer.
The manager’s response made this situation significantly worse. There was no apology, no effort to troubleshoot, no alternative offered, and no accountability taken. The interaction was dismissive and unprofessional, as though expecting to receive food that had already been paid for was unreasonable.
This experience highlights a serious lack of leadership, training, and customer service standards at this location. Refusing to fulfill a prepaid order without offering any solution reflects extremely poor management and operational practices.
I wasted time and money here. I strongly advise others to avoid placing online orders at this location, and corporate leadership should review how this store is being managed.
Steven C Price
Very clean when I walked in side, the staff looked as if they was enjoying themselves at work. The food was fresh and the portion size is a very good amount for the price. The only small bad part I would say would be the turn right after the light to get to the parking lot but you also can go down a little further to turn in and still be able to get to this location. Highly recommend with great staff and food. Will eat here again.
… moreCheryl Crowley
I have went to the Gastonia location 3 different times in a month and have walked away all 3 times. They were out of meats and or vegetables/ extras or the food was cold and had been setting forever. So aggravated the food use to be so good. I won’t be going to that one again I will try Belmont hopefully it’s better.
… moreAnjelica Mills
Listen there is this one little individual that work there that was really rude to me. I wish I would have gotten her name. I had to use the bathroom and she had already been in there for a while and I happen to be a type 1 diabetic and I had to use the bathroom really badly and she was done but wouldn’t come out. Long story short when she finally came out…. The toilet was stopped up by this young lady… mind you she’s an employee and she thought it was funny. If I wasn’t working on myself things probably would have went differently. I’m just saying.
… moreA M (MajesticLOZneko)
The stale chips have gotta stop!!!!
For those who have theirs delivered to their homes via DoorDash or similar services, in my experience you’re almost always guaranteed stale chips. Sometimes we try again in hopes that they won’t be stale… I’m not sure why. And yes, I’ve had fresh chips from there before…
Otherwise!! Everything is great!!! 😀
… moreFor those who have theirs delivered to their homes via DoorDash or similar services, in my experience you’re almost always guaranteed stale chips. Sometimes we try again in hopes that they won’t be stale… I’m not sure why. And yes, I’ve had fresh chips from there before…
Otherwise!! Everything is great!!! 😀
Bloom thewolf
I ordered a bowl for delivery and it was half empty. They didnt even try to hide the fact that they didn’t fill it, the bag was light and the bowl was even lighter. When I called I was put on the line with an AI assistant even though I could hear an employ typing the complaint into the computer. Why not treat online orders like actual customers? It’s to expensive to play with food like that. 0/10 would not recommend.
… more