Chipotle Mexican Grill

  4.2 – 500 reviews  $ • Mexican restaurant

Fast-food chain offering Mexican fare, including design-your-own burritos, tacos & bowls.

✔️ Dine-in ✔️ Takeout ✔️ Delivery Chipotle Mexican Grill 27577

Hours

Wednesday10:45 AM–11 PM
Thursday10:45 AM–11 PM
Friday10:45 AM–11 PM
Saturday10:45 AM–11 PM
Sunday10:45 AM–11 PM
Monday10:45 AM–11 PM
Tuesday10:45 AM–11 PM

Address and Contact Information

Address: 120 S Equity Dr, Smithfield, NC 27577

Phone: (919) 934-1002

Website:

chipotle.com

Photo Gallery

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Reviews

K Ream
Shame, shame, shame unexcusable! Chipotle is my fav usually because the customer service down to the atmosphere, and of course the amazing BOWL. Today ruined it your staff was rude and seemed bothered by every customer that they had to wait on, the store was filthy, and my chicken was so dry and burnt I will never return to this location and will be sure to pass on the info to others.
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Janelle Timbie
The staff were super nice here and the food was ok, but the restaurant was filthy – both behind the counter in the kitchen prep area and in the dining area as well. The bathrooms also were in desperate need of a clean up. We didn’t eat much of our food because we were so grossed out. Upper management needs to step in here because we weren’t the only customers who were appalled by the lack of cleanliness.
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Brynne Haller
I needed a last minute catering order. Typically Chipotle requires 24 hours notice, but the Chipotle customer service rep was able to contact the store and get approval for the order with only about 19 hours notice. Not only did the customer service representative help me immensely, but the staff at the store had the order ready by the time I arrived. Great experience ordering catering from this store.
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India Samara
Worst chipotle I’ve been to. Sloppy. My burrito was so watery it couldn’t be rolled so their solution was add lots of cheese to soak it up….so much cheese that it couldn’t be rolled again. Think 3-1 ratio of cheese to other ingredients. The other times I’ve been here the burrito or bowl is thrown together…they literally practically throw the ingredients into it. Zero customer service or courtesy. I usually love chipotle but this one is beyond filthy. The tables and floor covered in random things. Juices empty not refilled. It’s a mess. They need a manager.
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Zuriah Winters
The burrito was good, I could’ve ate 2. But chips were stale and guacamole wasn’t fresh. But sometimes they’re crispy and good.
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Steven Kuehne
Went there tonight at 8:30 pm. The place was empty and all the chairs were up with the exception of the ones where one of the staff was eating dinner.
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Navigation all
Incorrect hours online, really frustrating to spend time after a super long drive choosing a place to eat, rushing to get there before they close, and being met with chairs on tables and locked doors. I’ve suggested the edit so hopefully nobody else will run into this issue but it’s your responsibility as a business to keep accurate information about your business available to the public. The good is probably fine and probably so is the staff, but somebody in management didn’t do their diligence.
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Jasmine
Don’t bother ordering online for delivery – guaranteed to get the wrong order or missing items. It has happened to me my last 3 orders and no one even attempts to do anything about it. Go to the store and they blame doordash and tell you to take it up with them. What kind of service is that? Clearly chipotle has a contract with them it’s their responsibility to make sure they have the correct processes in place to prevent this issue. Never have this happen anywhere but here! I ordered from chipotle directly not doordash – chipotle should take care of the issue. The fact that it’s even more of a hassle to get the issue resolved is ridiculous. Chipotle has high prices and zero customer support.
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Kim Schwach
No line so we ordered quickly, but food that was ordered was forgotten and I had to go back up to ask for it. Also, the women’s bathroom was completely trashed and in desperate need of cleaning. Staff was friendly and food was fine.
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Alicia Rojas
The bathroom was super dirty. This message is for the owner. Please have consideration for your customers and make sure they are clean.
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