

Chipotle North Bel Air is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.
Address and Contact Information
Address: 1538 Rock Spring Rd, Forest Hill, MD 21050
Phone: (410) 420-6871
Menu Photos
Order and Reservations
Order: Order online
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Reviews
This wasn’t some last-minute order. It was planned and the order was placed almost a week prior to the event. We had a house full of guests expecting food, and Chipotle completely dropped the ball. They left us scrambling at the last minute, and it put an enormous amount of stress on what was supposed to be a fun and special day for our family.
This kind of incompetence and lack of responsibility is unbelievable. If you can’t handle large catering orders, don’t offer them.
I visited in November and waited an hour for a carryout order. Tonight I waited one hour 20 minutes for an incomplete order. [If you use the app to order and pay, you’re essentially held hostage – they’ve got your money.] In both cases, the dining room was packed full of customers waiting for orders. They had to discontinue counter service on both occasions since they were so overwhelmed. Apparently, all it takes is for someone to call out for the whole show to collapse. There did not appear to be anyone in charge.
Tonight was worse. As I sat in the dining room awaiting my order, a server at the counter informed the customers that they were out of steak, fajita veg, guacamole and chips (about half of what I ordered). A few minutes later, it was “we’re out white rice – it’s gonna be about 5 minutes.” After an hour, I was out of patience and went to the counter.
I got my incomplete order with no credit for the missing food – but a resourceful employee hand wrote a coupon for the chips I was shorted.
To be fair, I sent a note to customer service for the November debacle and they refunded my purchase. I tried to get to customer service through the website tonight and I got a “404 Not Available” reply.
I’m voting with my feet.
I’ve been trying to order the limited time brisket and every time I’ve been here they said they didn’t have it. Just visited and had to wait ten minutes after my bowl was made because there was some sort of issue with the register. During this time I watched someone cook and cut up what was obviously brisket and put it in the tray with the rest of the proteins. It really rubbed me the wrong way to not just tell me it’d be a minute for the brisket when I had to watch my second-choice food get cold on the counter while they prepped what I came here for.