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Chipotle UPenn is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.
Address and Contact Information
Address: 3925 Walnut St, Philadelphia, PA 19104
Phone: (215) 222-0632
Menu Photos
Order and Reservations
Order: Order online
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Chipotle Mexican Grill Locations in Philadelphia
14 Chipotle Locations in Philadelphia ; Chipotle Lincoln Square Philadelphia · 1000 S Broad St ; Chipotle Andorra SC · 701 E Cathedral Rd ; Chipotle Temple …
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Chipotle Mexican Grill Locations in Pennsylvania | Burritos, Fast …
155 Chipotle Locations in Pennsylvania · Abington · Allentown · Allison Park · Altoona · Ardmore · Aston · Audubon · Beaver Falls …
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Reviews
Khalia Grady
Not all Chipotles are created equally. This location has missed the mark again and again. The untrained juvenile staff at this store play in people’s food and do little to remedy issues that arise. The store is filthy and something is always wrong with their “system” when it comes to checking out or redeeming rewards.
… moreWeiwei Hughes
The service was disappointing—three of us were waiting to place a to-go order, but the staff seemed more focused on chatting with each other than helping customers. When we finally got our food, the rice was undercooked and hard to chew, like it was only halfway done. On top of that, the portions looked noticeably smaller compared to other locations.
… moreDay Day
This was one of the dirtiest restaurants I’ve ever walked into. The food station was a complete mess, with rice and food all over the counter and the tables were left dirty with trash sitting on them. On top of that, they were out of both chicken and steak, which is unacceptable for a place like this. It was clear no one cared about cleaning or restocking. I didn’t even bother ordering—I left immediately I was upset bec I really wanted some chipotle This location really needs serious attention to cleanliness and management.
… moreAdam Laycock
Worst Chipotle I’ve ever been to and it’s not close. Staff are inattentive and too busy conversing with each other to make the bowls or ring you up. That doesn’t even bother me that much, what’s worse is the bowls are always absolutely awful. The rice is always hard and undercooked, hot items are always cold, and overall flavor is a bit off. You would think there would be more consistency across locations for a company this big, but I guess not.
… moreMichelle Nieves
I ordered a Sofrito bowl and there is chicken in it. I was so hungry. I didn’t even stop to look at it. When I took a bite, I started to chew And realize the consistency of the Sofrito was different. That’s when I noticed it was chicken. I forced myself to throw up. I haven’t had Meat since 2019. I was completely disgusted. It was just basic negligence.
… moreDanielle Barron
If I could give this place zero stars I would. CUSTOMER SERVICE WAS HORRIBLE. I stopped here because I needed something to eat after my appointment. You did have one sweet young lady there but the cashier was a no. She was acting like the customers were bothering her we didn’t tell you to apply to that job you did. Asked about the wait for chicken she said 15 minutes ok cool I’ll wait, she ain’t even say nothing when the chicken was ready. You can’t redeem any rewards there and when I asked her why she said I don’t know I just started working here. If you can avoid this location please do!!!
… moreOfficialMyquan
Unfortunately due to the high turnover at the store and maybe even the age of most of the employees customer service is almost nonexistent here. Also if you mobile order ahead they will just give you whatever they have an not follow the instructions. I purposely ordered on Uber eats for pickup and watched as they made a burrito bowl for me with completely different meat than requested and not at all the condiments I selected. Yes the item I ordered was low, but that’s why they have a grill to make more along with multiple employees though so often they like to just stand around chatting instead of working.
… moreJacoria Young
honestly I don’t think I’ve ever been at a worse chipotle location than this one. let’s start, I walk in and there’s no ac it’s burning hot with a disgusting stench . I’m waiting in line and no one acknowledges me for a good 7 minutes. I don’t know what happened with their rice today but it wasn’t even cilantro lime, it was plain nasty rice with no taste. I ask for EXTRA protein and PAY for EXTRA protein and still get the bare minimum. Even the chicken tasted so unseasoned. Not to mention again the horrible service. They were playing a loud speaker and barely engage with customers . The music was so loud I kept having to repeat my order … like where is the management and where is the structure ? The biggest waste of $20 I’ve ever had and honestly I hope this review leads to me to talking to some manager of some sort of SOMETHING.Thee absolute worst chipotle location ever and I literally threw out my food after two bites
… moreSophie M
Apathetic and untrained staff. Not a meat eater but a PSA after watching people ask for double meat – don’t. It’s the same amount as a single serving. If anything, ask for a regular amount. After giving you the regular amount, then ask for double. Otherwise you are taken advantage of. Attitude from almost all staff members.
… moreNick Davis
This chart makes it clear how responsibility flows between employees, managers, and shareholders. Right now, the experience you’re delivering to customers is falling short on every level. Service is unprofessional, food quality is inconsistent, and the overall brand reputation is slipping.
If decisive steps aren’t taken soon—through stronger training or restructuring—this company will continue losing money and credibility. The time to act is now.
… moreIf decisive steps aren’t taken soon—through stronger training or restructuring—this company will continue losing money and credibility. The time to act is now.