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Chipotle New Castle – PA is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.
Address and Contact Information
Address: 2541 W State St, New Castle, PA 16101
Phone: (724) 598-9676
Order and Reservations
Order: Order online
Related Web Results
Chipotle Mexican Grill in New Castle, PA
About Chipotle Mexican Grill. 2541 W State St New Castle, PA 16101. Chipotle is a fast-casual restaurant chain known for its customizable menu featuring …
Chipotle Mexican Grill Locations in New Castle
1 Chipotle Locations in New Castle. Chipotle New Castle – PA. Open – Closes at 11:00 PM. 2541 W State St. All Chipotle Locations/; Pennsylvania/; New Castle.
Chipotle Mexican Grill in New Castle, PA – Chipotle Locations
2541 W State St New Castle, PA 16101. place icon. Get Directions · (724) 598-9676 · Order Online. Store Hours. We’re Open NowCloses at 11:00 PM.
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Reviews
Ralph Neopolitan
Chipotle 10-13-25
I visited the Union Township location in New Castle, PA this evening for a carne asada bowl. I was told there would be @ 5 minute wait for the carne asada. I said no problem. While I was waiting I observed 3 employees, a male who was busy preparing the carne asada and 2 females. One of the females was on her phone and the other was chatting up the boy fixing the asada. I also noticed that the trash was overflowing and the tables were dirty and in need of busing. I asked the girl talking to the boy if she wanted me to bus the table while I waited. She thought I was serious. I also mentioned that the garbage was overflowing. She replied, that wasn’t her job and that she wasn’t doing that. She said that they shouldn’t have to do that for the money they got paid. From what I could see she was getting paid to stand around and talk to other employees while they were working and distract them from it and make me wait longer for my order. Speaking of my order, I asked for a side of the red chimichurri and was told they were out. I guess making more of that wasn’t in her job description either. Also the rice was undercooked and crunchy. All and all not a good experience and probably won’t be back. Pictures available if anyone is interested. Chipotle 10-13-25
I visited the Union Township location in New Castle, PA this evening for a carne asada bowl. I was told there would be @ 5 minute wait for the carne asada. I said no problem. While I was waiting I observed 3 employees, a male who was busy preparing the carne asada and 2 females. One of the females was on her phone and the other was chatting up the boy fixing the asada. I also noticed that the trash was overflowing and the tables were dirty and in need of busing. I asked the girl talking to the boy if she wanted me to bus the table while I waited. She thought I was serious. I also mentioned that the garbage was overflowing. She replied, that wasn’t her job and that she wasn’t doing that. She said that they shouldn’t have to do that for the money they got paid. From what I could see she was getting paid to stand around and talk to other employees while they were working and distract them from it and make me wait longer for my order. Speaking of my order, I asked for a side of the red chimichurri and was told they were out. I guess making more of that wasn’t in her job description either. Also the rice was undercooked and crunchy. All and all not a good experience and probably won’t be back.
Pictures available if anyone is interested.
… moreI visited the Union Township location in New Castle, PA this evening for a carne asada bowl. I was told there would be @ 5 minute wait for the carne asada. I said no problem. While I was waiting I observed 3 employees, a male who was busy preparing the carne asada and 2 females. One of the females was on her phone and the other was chatting up the boy fixing the asada. I also noticed that the trash was overflowing and the tables were dirty and in need of busing. I asked the girl talking to the boy if she wanted me to bus the table while I waited. She thought I was serious. I also mentioned that the garbage was overflowing. She replied, that wasn’t her job and that she wasn’t doing that. She said that they shouldn’t have to do that for the money they got paid. From what I could see she was getting paid to stand around and talk to other employees while they were working and distract them from it and make me wait longer for my order. Speaking of my order, I asked for a side of the red chimichurri and was told they were out. I guess making more of that wasn’t in her job description either. Also the rice was undercooked and crunchy. All and all not a good experience and probably won’t be back. Pictures available if anyone is interested. Chipotle 10-13-25
I visited the Union Township location in New Castle, PA this evening for a carne asada bowl. I was told there would be @ 5 minute wait for the carne asada. I said no problem. While I was waiting I observed 3 employees, a male who was busy preparing the carne asada and 2 females. One of the females was on her phone and the other was chatting up the boy fixing the asada. I also noticed that the trash was overflowing and the tables were dirty and in need of busing. I asked the girl talking to the boy if she wanted me to bus the table while I waited. She thought I was serious. I also mentioned that the garbage was overflowing. She replied, that wasn’t her job and that she wasn’t doing that. She said that they shouldn’t have to do that for the money they got paid. From what I could see she was getting paid to stand around and talk to other employees while they were working and distract them from it and make me wait longer for my order. Speaking of my order, I asked for a side of the red chimichurri and was told they were out. I guess making more of that wasn’t in her job description either. Also the rice was undercooked and crunchy. All and all not a good experience and probably won’t be back.
Pictures available if anyone is interested.
Bethani Lahr
To the employee that messed up our order two times:
Carnitas noun
plural noun: carnitas; plural noun: carnita
(in Mexican cooking) braised or roasted pork served shredded in small pieces, often as a filling in tacos, burritos, etc.
Our experience ordering from this Chipotle was HORRENDOUS! They almost sent our order out with another person, they made our order wrong not ONCE but TWICE, and got everything that came with my quesadilla wrong except the sour cream. The FIRST time my fiancé went to pick up our order, the guy at the register handed our order to the guy ahead of us. When my fiancé said his name, the employee had to call the guy back to the register to switch the orders. My fiancé looked in the bag and both items in the order were tagged with the correct name and listed the correct items. After, we had gotten all the way back home, we sat down to eat when I realized the employee gave me a carnitas quesadilla with two sides of brown rice and sour cream. My fiancé took the quesadilla back, the employee looked at it and confirmed that he accidentally put carnitas on the quesadilla instead of chicken. The employee also let him know that they were out of the tomato salsa. No big deal. He was not upset at the time and he gave the employee time to “correct” the order then brought it back home once again. When I opened my container, white rice instead of brown like I ordered (at that point I didn’t care), but I trusted that the new quesadilla had been fixed and bit into it. For a SECOND TIME, carnitas instead of chicken…. I had my fiancé try it and even looked up what the chicken should look like and photos of other peoples’ orders to make certain that I wasn’t imaging it… Definitely wasn’t. We will never be ordering from this location again. I don’t recommend that anyone else does either. The picture with this shows a promo photo of their carnitas and the picture of my SECOND messed up quesadilla.
… moreCarnitas noun
plural noun: carnitas; plural noun: carnita
(in Mexican cooking) braised or roasted pork served shredded in small pieces, often as a filling in tacos, burritos, etc.
Our experience ordering from this Chipotle was HORRENDOUS! They almost sent our order out with another person, they made our order wrong not ONCE but TWICE, and got everything that came with my quesadilla wrong except the sour cream. The FIRST time my fiancé went to pick up our order, the guy at the register handed our order to the guy ahead of us. When my fiancé said his name, the employee had to call the guy back to the register to switch the orders. My fiancé looked in the bag and both items in the order were tagged with the correct name and listed the correct items. After, we had gotten all the way back home, we sat down to eat when I realized the employee gave me a carnitas quesadilla with two sides of brown rice and sour cream. My fiancé took the quesadilla back, the employee looked at it and confirmed that he accidentally put carnitas on the quesadilla instead of chicken. The employee also let him know that they were out of the tomato salsa. No big deal. He was not upset at the time and he gave the employee time to “correct” the order then brought it back home once again. When I opened my container, white rice instead of brown like I ordered (at that point I didn’t care), but I trusted that the new quesadilla had been fixed and bit into it. For a SECOND TIME, carnitas instead of chicken…. I had my fiancé try it and even looked up what the chicken should look like and photos of other peoples’ orders to make certain that I wasn’t imaging it… Definitely wasn’t. We will never be ordering from this location again. I don’t recommend that anyone else does either. The picture with this shows a promo photo of their carnitas and the picture of my SECOND messed up quesadilla.
Jessica Perry
I ordered through the chipotle app for delivery. I ordered 3 soft steak tacos, a chicken quesadilla, Two chicken burritos and chips.
What I got was 3 hard tacos that they originally had the dasher call me to see if I would want a burrito instead. Not a burrito with beans n rice – just all my 3 taco fillings in a burrito. Asked about hard shells was told they only had 2 then magically found many more.
At no point did they tell my dasher that they weren’t just out of soft taco shells, they were also out of lettuce and cheese.
My chicken quesadilla? All chicken. So. Much. Chicken. Why bother ordering a quesadilla ?
Burrito? No cheese, no lettuce.
NO MENTION OF BEING OUT OF THESE INGREDIENTS TO MY DASHER. if you’re out of things fine, but this location needs to stop lying to ppl about what they have in stock.
I would have just canceled my order instead of wasting money.
No taco shells, no cheese, no lettuce, and the worst – no honesty.
Thanks I guess for the extra queso n chips to make up for it? Would have rather canceled my order instead.
The order wasn’t worth what I paid for.
… moreWhat I got was 3 hard tacos that they originally had the dasher call me to see if I would want a burrito instead. Not a burrito with beans n rice – just all my 3 taco fillings in a burrito. Asked about hard shells was told they only had 2 then magically found many more.
At no point did they tell my dasher that they weren’t just out of soft taco shells, they were also out of lettuce and cheese.
My chicken quesadilla? All chicken. So. Much. Chicken. Why bother ordering a quesadilla ?
Burrito? No cheese, no lettuce.
NO MENTION OF BEING OUT OF THESE INGREDIENTS TO MY DASHER. if you’re out of things fine, but this location needs to stop lying to ppl about what they have in stock.
I would have just canceled my order instead of wasting money.
No taco shells, no cheese, no lettuce, and the worst – no honesty.
Thanks I guess for the extra queso n chips to make up for it? Would have rather canceled my order instead.
The order wasn’t worth what I paid for.
Joanne Young
Stopped for dinner on our way home about 3 weeks ago. This was the worse meal we ever ate at a Chipotle. The girl making our food, me a chicken bowl and a burrito for my husband, was rude. She was extremely impatient with our choices. We had only eaten at a Chipotle once before. Making our choices she never smiled, was rude when we asked what an item was then just slopped it onto our choices. The chicken looked and tasted like it had been out all day as it was extremely dry and somewhat burned. To top it off, she was wearing gloves, which was good but she was also running register, She never changed her gloves between making meals and making change. We will never go back due to the uncleanliness shown, dirty tables, rotten dried out food and an employee who was rude, ignorant and obviously not cut out for working with the public. All this went on while the manager nearby and him not stepping up as he had to see what was going on.
… moreI love Money
My negative star is because why would you have in your wall menu high protain cup but womt be able to order right there?? In the menu never say you gor to order it online for you to be able to eat it.. cant be order inside as i see the menu and thats what i wanted tot ry but i wasnt able because the guy told me i need it to orser online for that.. in the menu you should not even have it there or have a message saying only tru online orders.. thats some bs
… moreBenchmark Compass (BC)
Chipotle is definitely on the expensive side — a bowl with rice, beans, a couple of scoops of meat, and extras like guacamole or queso can easily approach $20 after upcharges. However, the food is consistently delicious and much healthier than most fast food options.
I’ve also tried Hot Head Burritos, which offers a similar setup, but the ingredient quality doesn’t compare, and their selection of meats is more limited. That said, Hot Head is slightly more affordable.
If Google allowed half-star ratings, I would give Chipotle 3.5 stars. The high price and inconvenient parking — with a large portion of the lot reserved for digital and catering orders — prevent me from giving it a perfect score.
That said, the food itself is very good, so I’m rounding up to 4 stars.
… moreI’ve also tried Hot Head Burritos, which offers a similar setup, but the ingredient quality doesn’t compare, and their selection of meats is more limited. That said, Hot Head is slightly more affordable.
If Google allowed half-star ratings, I would give Chipotle 3.5 stars. The high price and inconvenient parking — with a large portion of the lot reserved for digital and catering orders — prevent me from giving it a perfect score.
That said, the food itself is very good, so I’m rounding up to 4 stars.
Misty Doane
There was one other customer on the restaurant, five employees behind the counter, and every table was dirty but one. There were dirty baskets and trays stuffed in the garbage area, the garbage was chuck full, and the silverware area was messy.
I stepped up to order and there were two bins of beans that were nearly empty, dry, and crusted over – I had to choose black beans. Not only that, but the sour cream was spoiled.
There was also a very racial statement made by a crew member behind the counter.
My overall impression? I won’t eat here again, which stinks, because I love Chipotle.
… moreI stepped up to order and there were two bins of beans that were nearly empty, dry, and crusted over – I had to choose black beans. Not only that, but the sour cream was spoiled.
There was also a very racial statement made by a crew member behind the counter.
My overall impression? I won’t eat here again, which stinks, because I love Chipotle.
Linda Robbins
We ate at noon and the food looked like it was from the day before. The vegetables were wilted and a dull color. The chicken was dry and tough. Absolutely no resemblance to what you see on their commercials.
… moreBrianna Bailey
Zero Stars if I could, made a mobile order for a bowl with a side of chips and queso. They were out of chips and didn’t say anything I still payed for them! My queso was half filled as well. They put my bowl upside down in the bag. On top of all that this was how much was in my bowl! RIDICULOUS.
… moreKillgore Trout
I dont normally come to this location due to a bad experience awhile ago. But everything deserves a second chance. Never got a chance to order. Stood in line watching the employees make 2 orders, each time the person making the food, rang both customers out (same employee)while never changing his gloves either time and when I tried saying something to a manager he just shrugged his shoulders. Not sure if it’s poor management or just a lack of training. But I fear it is both. I feel that even though I arrived at 9pm the employees were to busy worrying about closing then handling the customers in front of them. GO TO THE MEXICAN RESTAURANT DOWN THE STREET.
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