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Chipotle Butler is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.
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Chipotle Mexican Grill in Butler, PA
200 Benevan Square Butler, PA 16001. Near Rte 422 & PA 356. place icon. Get Directions · (724) 256-4847 · Order Online · Order Catering · Delivery Details.
Chipotle Mexican Grill Locations in Butler | Burritos, Fast Casual …
1 Chipotle Locations in Butler. Chipotle Butler. Open – Closes at 11:00 PM. 200 Benevan Square. All Chipotle Locations/; Pennsylvania/; Butler.
Chipotle Mexican Grill in Butler, PA – Delivery
Browse all Chipotle Mexican Grill restaurants in the United States to enjoy … Chipotle Delivery. 200 Benevan Square Butler, PA 16001. place icon. Get …
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Reviews
Mikayla Mirich
We go to Chipotle regularly—usually once a week, sometimes twice—so this experience was especially disappointing.
The employee who took our order tonight was extremely rude, rushed, and unprofessional. For management’s awareness, he was a tall, thin (but not skinny) young man, likely a teenager or in his early 20s, with blonde hair and an oval/rectangular face.
My boyfriend ordered a burrito and specifically asked for black beans, but when he received his food there were none at all. It felt like the employee was moving too fast and not listening. He even yelled that there was “a line” when I was the only other customer waiting.
When it was my turn, I ordered a bowl and asked for as much white rice as would reasonably fit. I was given two very small scoops, so I politely asked for 2–3 more. Instead, I received only one additional scoop along with eye-rolling and sighing—as if I was inconveniencing him, even though I was paying for the meal.
When I chose chicken, he appeared annoyed, abruptly turned around, and tossed some chicken into my bowl. The chicken tasted very strange and unlike anything I’ve ever had at Chipotle. At the salsa station, I asked for green salsa and some red salsa. I received no green salsa at all and an excessive amount of red salsa. Another employee thankfully stepped in and gave me the green salsa I asked for, along with sour cream and a small sprinkle of cheese.
By that point, the experience was already ruined. My bowl was completely drenched in salsa and sour cream, making it soggy and unpleasant. I tried a few bites, but it tasted awful and I couldn’t finish it. I was hoping to have leftovers for the next day, but that wasn’t possible. I even felt the need to warn other customers walking in about the poor service.
We will not be returning to the Butler Chipotle and will instead drive to the Cranberry location. I truly hope management seriously addresses this situation and lets this employee go, as his behavior reflects extremely poorly on the store. I am also hoping for a refund for this meal and will be reaching out to corporate to report my experience.
Very disappointed.
… moreThe employee who took our order tonight was extremely rude, rushed, and unprofessional. For management’s awareness, he was a tall, thin (but not skinny) young man, likely a teenager or in his early 20s, with blonde hair and an oval/rectangular face.
My boyfriend ordered a burrito and specifically asked for black beans, but when he received his food there were none at all. It felt like the employee was moving too fast and not listening. He even yelled that there was “a line” when I was the only other customer waiting.
When it was my turn, I ordered a bowl and asked for as much white rice as would reasonably fit. I was given two very small scoops, so I politely asked for 2–3 more. Instead, I received only one additional scoop along with eye-rolling and sighing—as if I was inconveniencing him, even though I was paying for the meal.
When I chose chicken, he appeared annoyed, abruptly turned around, and tossed some chicken into my bowl. The chicken tasted very strange and unlike anything I’ve ever had at Chipotle. At the salsa station, I asked for green salsa and some red salsa. I received no green salsa at all and an excessive amount of red salsa. Another employee thankfully stepped in and gave me the green salsa I asked for, along with sour cream and a small sprinkle of cheese.
By that point, the experience was already ruined. My bowl was completely drenched in salsa and sour cream, making it soggy and unpleasant. I tried a few bites, but it tasted awful and I couldn’t finish it. I was hoping to have leftovers for the next day, but that wasn’t possible. I even felt the need to warn other customers walking in about the poor service.
We will not be returning to the Butler Chipotle and will instead drive to the Cranberry location. I truly hope management seriously addresses this situation and lets this employee go, as his behavior reflects extremely poorly on the store. I am also hoping for a refund for this meal and will be reaching out to corporate to report my experience.
Very disappointed.
Charlie
I placed an in-store order and took the food home. While eating, I discovered a dead insect in my food. This was extremely concerning and raised serious questions about food safety and sanitation at this location.
I have documented the issue with photos and a video and have already contacted Chipotle customer service so this can be properly reviewed.
In addition, the service experience at this location has been consistently poor. On multiple occasions, even when the store was not busy, customers were left waiting at the counter without any acknowledgment or a simple “we’ll be right with you,” which makes the experience frustrating.
I am sharing this feedback in hopes that management takes this seriously and improves both food safety and basic customer service.
… moreI have documented the issue with photos and a video and have already contacted Chipotle customer service so this can be properly reviewed.
In addition, the service experience at this location has been consistently poor. On multiple occasions, even when the store was not busy, customers were left waiting at the counter without any acknowledgment or a simple “we’ll be right with you,” which makes the experience frustrating.
I am sharing this feedback in hopes that management takes this seriously and improves both food safety and basic customer service.
Joseph
The service was quick and friendly. The restaurant was clean, organized, and pleasant. I got a burrito with steak, brown rice, black beans, pico, guac, and queso, and it was very good. The food was great tasting, moist, and great quality. I hadn’t been here in a couple years due to a lackluster meal, but I’m glad I came back, and I’m again looking forward to my next visit.
… moreCarol A Briney
This is what the guacamole looked like in my bowl yesterday. I also bought a large side of quacamole and threw it away too. It is unfortunate that I didn’t see this until I got home 20 minutes later, so I didn’t go back. When I tried to complain, they wanted a receipt, which, of course, you don’t get when you order online. Do better, Chipotle!
… moreAnonymous
I had ordered a bowl including extra rice, when I got my order it was cold, barely had any rice, and there was barely any food in the bowl overall. It did not even taste that good. I have had this exact order before but this time I was extremely disappointed.
… moreDylan Douthett
Wow is this place bad, like Taco Bell offers more meet than chipotle does. This the first time coming to this establishment since 2021. Figured things would have changed. They have not, I believes worse. I don’t recommend ordering tacos from there. You’ll end up with a sloppy soggy mess that you have to eat with a fork and a knife. The equates to no meat, a dash of rice and enough sour cream to drown a small child. There are no measurements or consistency with their food prep. I’ve included photos. Small portions of meat on 2 of them and none on the 3rd.
Online ordering is garbage, 12/19/21 ordered 3 tacos chips and queso. First attempt I got no chips and queso, and my tacos looked like a 4 year old made them. Second attempt, at the same order 2/3 tacos were sour cream and lettuce, and one had a small scoop of meat. And, again no chips. Like the service is poor. Like if your out of chips and items for making tacos let the consumer know….. I don’t recommend.
So I wanted to do a follow up, 04/14/2022. I decided to eat in. On first appearance the restaurant is incredibly dirty and empty. Tables covered in food scraps, and everyone just kind of standing around. I order, which on closer observation of the food prep I immediately regretted. The kitchen looked absolutely disgusting, and apparently there soda fountain was down too. And I can imagine it’s not being cleaned either. So, I get my food, and mind you I asked to eat in. Was not given a tray and basically had to make a placement mat out of paper towels. I couldn’t eat it, after seeing everything and the basic lack of cleanliness has me wondering if it’s even safe to eat there. Gave it a second chance still would avoid like the plague
… moreOnline ordering is garbage, 12/19/21 ordered 3 tacos chips and queso. First attempt I got no chips and queso, and my tacos looked like a 4 year old made them. Second attempt, at the same order 2/3 tacos were sour cream and lettuce, and one had a small scoop of meat. And, again no chips. Like the service is poor. Like if your out of chips and items for making tacos let the consumer know….. I don’t recommend.
So I wanted to do a follow up, 04/14/2022. I decided to eat in. On first appearance the restaurant is incredibly dirty and empty. Tables covered in food scraps, and everyone just kind of standing around. I order, which on closer observation of the food prep I immediately regretted. The kitchen looked absolutely disgusting, and apparently there soda fountain was down too. And I can imagine it’s not being cleaned either. So, I get my food, and mind you I asked to eat in. Was not given a tray and basically had to make a placement mat out of paper towels. I couldn’t eat it, after seeing everything and the basic lack of cleanliness has me wondering if it’s even safe to eat there. Gave it a second chance still would avoid like the plague
Josh Hannas
I am not one to complain or even write a review, however, this is a special case. The line was a little slow but sometimes places are short staffed so no real complaint there. My complaint is the amount of dried up food and ingredients along the food bar, the gross amount of food and trash on all the tables and floor, and the overflowing garbage can with food and trash stacked on the floor. Not impressed with the upkeep of the restaurant.
… moreTony Romano
I order online through this location on a nearly daily basis (safe to say I love the food). The staff is always very kind and welcoming. Would (and do) recommend to many looking for a quick bite in the area.
… moreMicah Walters
Short story- don’t come to this location. We came on a Sunday night, it was packed, and the staff was clearly frazzled and service was pretty slow. The restrooms were out of toilet paper, they were out of several toppings, the drink machine was stuck, and ice was overflowing onto the floor. We aren’t planning to come back.
… moreAlonso Molina
Completely disappointed. I received a meager meal and paid $25. I’ve been to other Chipotle restaurants and for the same price my plate is full; this time it wasn’t even half full. They should serve more food.
… more