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Chipotle is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.
Address and Contact Information
Address: 1736 Black River Blvd N, Rome, NY 13440
Phone: (315) 533-3380
Order and Reservations
Order: Order online
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Chipotle Mexican Grill in Rome, NY
1736 Black River Blvd N Rome, NY 13440. place icon. Get Directions · (315) 533-3380 · Order Online · Order Catering · Delivery Details. Store Hours.
Chipotle Mexican Grill in Rome, NY
1736 Black River Blvd N Rome, NY 13440. place icon. Get Directions · (315) 533-3380 · Order Online. Store Hours. We’re Open NowCloses at 11:00 PM.
Chipotle — Order Now
Order tacos, burritos, salads, bowls and more at Chipotle Mexican Grill. Order online for pick up or delivery and join our rewards program today.
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Reviews
Corey Robbins
This Chipotle was on another level today. From the second I walked in, the place was spotless, the line was moving fast, and the whole vibe was just positive and energetic. The food was insanely fresh—perfectly cooked rice, generous portions, and everything tasted like it was made with actual care instead of just being thrown together.
But the real stars of the show were Danielle and Brooke. These two were unbelievable. Danielle was so friendly and upbeat, explaining options, making suggestions, and building my bowl like a literal burrito artist. Brooke was just as amazing—super efficient, great attitude, and made the whole experience smooth and fun. They both had that rare mix of speed, professionalism, and genuine kindness that you just don’t see much anymore.
They made sure everything was exactly how I wanted it, didn’t rush me, and were just genuinely pleasant humans to interact with. Honestly, customer service like this makes you WANT to come back again and again.
This is how a Chipotle should be run. Huge props to Danielle and Brooke—you both absolutely crushed it. Give these women a raise, a bonus, and a promotion
… moreBut the real stars of the show were Danielle and Brooke. These two were unbelievable. Danielle was so friendly and upbeat, explaining options, making suggestions, and building my bowl like a literal burrito artist. Brooke was just as amazing—super efficient, great attitude, and made the whole experience smooth and fun. They both had that rare mix of speed, professionalism, and genuine kindness that you just don’t see much anymore.
They made sure everything was exactly how I wanted it, didn’t rush me, and were just genuinely pleasant humans to interact with. Honestly, customer service like this makes you WANT to come back again and again.
This is how a Chipotle should be run. Huge props to Danielle and Brooke—you both absolutely crushed it. Give these women a raise, a bonus, and a promotion
Thalia Ramos
This was my first time ever trying Chipotle, and I can honestly say it exceeded all my expectations! From the moment I walked in, the customer service was outstanding! everyone was friendly, patient, and happy to explain the menu and make recommendations, which made the experience feel welcoming and stress free. The food was absolutely amazinggg fresh, flavorful, and perfectly prepared. Every bite tasted high quality and satisfying, and the portions were generous. You can really tell they care about both their food and their customers. I’m so glad my first experience was such a great one, and I’ll definitely be coming back again soon!
… moreMiss Cast
Walked in at 4:30P on a weekday, there was a long line of customers waiting for the ONE young woman servicing the counter. I would assume 4:30 is the start of dinner hour(s) -where was the extra help? Oh yea, they were at the grill, seemingly very relaxed. Where was the manager? Why wasn’t anyone jumping in to help her? I left, couldn’t wait 30 minutes to get served. Come on, owner, get it together before you keep losing business.
… moreUnfathomable Dreams
We are somewhat frequent visitors to the New Hartford location, so we were over the moon when we learned Rome was getting a Chipotle. This was our first visit to this location but I was very impressed! Our take out order was on time (VERY hit or miss in New Hartford, especially on a weekend), and the food was actually fresh! The takeout employee was also incredibly friendly and helpful. I’ve never had ACTUALLY fresh Chipotle before, I was very pleased and impressed. I hope with the smaller scale store they’ll be able to keep up the good service! Looking forward to continuing our patronage here if they can maintain it.
… moreAmanda Vinci
We ordered through the app. Bad idea. If I saw the steak, I would have walked right out the door. The worst Chipotle experience I have ever had. The steak was over cooked, dry and burnt. The chips were definitely a day old. Chipotle chips are the best, not this location. And they forgot my guacamole, to boot. I could have let the latter go, but that steak ruined our meals and we had to throw them out. So disappointed. Not a Chipotle I would go back to.
… moreJoseph Vandermaas
Staff were pleasant. individually components of my burrito were fine The issue is the way the burrito wasn’t combined. Had a bite of cheese then a bite of rice then a bite of meat. If this continues I will not be ordering a burrito again
I Hope reviews like this help management/staff improve this location’s service.
… moreI Hope reviews like this help management/staff improve this location’s service.
Branwen Drew
Went into our new #Chipotle restaurant today. I expected theusual sitdown experience I have enjoyed at other Chipotle. In stead I found Moe’s clone, cafeteria style place. I turned around and went to Applebees. I am very disappointed with Chipotle. Applebees is good.
… moreBeth Hill
Despite a packed restaurant for opening day, service was very quick, polite, and upbeat!
Ingredients were freshly prepared, the burrito was delicious. Very clean and overall a very enjoyable experience for a chain restaurant.
… moreIngredients were freshly prepared, the burrito was delicious. Very clean and overall a very enjoyable experience for a chain restaurant.
Erin Tessmer
I mobile-orderer and picked up. My order was ready when I arrived and made exactly as I ordered. I got the carne asada bowl with red chimichurri. It was delicious! So glad to have a Chipotle right up the road from home.
… moreQueen
It was amazing! The customer service was excellent super friendly and helpful. The food was fresh flavorful very delicious. Such a great experience! I’ll DEFINITELY be back!!
… more