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Chipotle Smith Haven Plaza is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.
Address and Contact Information
Address: 2093 Smith Haven Mall, Lake Grove, NY 11755
Phone: (631) 265-2865
Menu Photos
Order and Reservations
Order: Order online
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Reviews
Andrew Lakeram
Ok, let me preface this by saying I live here and this is my local chipotle. I have never had an issue with them for the last 3 years i’ve eaten from them….except for today. My order was white rice, black beans, honey chicken, tomatoes, sour scream, hot sauce, cheese guac, and lettuce. What I got was this monstrosity. What’s even worse the server had a certified trainer badge on the hat he was wearing. If he’s training folks there please stop having him train them. Sheesh. I came home, ate 3 bites, and decided that’s enough Chipotle for a while. This service was so horrible I’ll be taking a break until you get your act together.
… moreKhush Mehta
I’m very disappointed with my experience at this Chipotle. I am vegetarian, and when I went to order yesterday, I watched the employee use the same thermometer in the meat items and then immediately dip it into the vegetarian food without sanitizing it. They only wiped it with a napkin, which does nothing to prevent contamination.
This is a serious food safety concern. Vegetarian customers should not have meat products introduced into their food due to improper procedures. I could not order anything because I did not feel safe eating food that had been cross-contaminated.
I hope management takes this seriously and trains staff to properly clean tools between ingredients. Until this is corrected, I cannot return to this location.
… moreThis is a serious food safety concern. Vegetarian customers should not have meat products introduced into their food due to improper procedures. I could not order anything because I did not feel safe eating food that had been cross-contaminated.
I hope management takes this seriously and trains staff to properly clean tools between ingredients. Until this is corrected, I cannot return to this location.
Nicole Lobkowicz Wasserman
Dirty store. Trash in food. 0 stars.
My child found a giant piece of melted Saran Wrap plastic in her burrito bowl. It was covered in cheese and sour cream so I’m so glad she saw it. Picture is the trash in my adult hand, for scale. I called for a refund and the manager was unable to help over the phone. I will be reporting the store to corporate and to Suffolk County Department of Health.
… moreMy child found a giant piece of melted Saran Wrap plastic in her burrito bowl. It was covered in cheese and sour cream so I’m so glad she saw it. Picture is the trash in my adult hand, for scale. I called for a refund and the manager was unable to help over the phone. I will be reporting the store to corporate and to Suffolk County Department of Health.
Bev Denis
Who’s managing this place?? It was terrible! I haven’t eaten at this location in a long time. I remember it being good several years ago. Not the case anymore. The girl making the rice bowls looked completely miserable. The food station was messy. There were 3 people hanging out by the register to do the job of one person. Somebody should have been cleaning because the place was filthy!. As I walked out I realized how dirty the floor was. When I got home ( a five minute drive) I realized the food wasn’t even hot. I warmed it up took a few bites and threw the rest out. This place is awful! Do yourself a favor…go to Cabo Fresh down the road.
… moreRaabia Ahmed
You see the employees getting at eye level with the food to measure out teeny tiny unsatisfying portions. When they were almost out of black beans they put in as much as they could scrape out (not much) instead of waiting for the next batch. It’s fresh and flavorful but you’re left wanting when they put in too little of some items. There should also be more guac for it costing $3. I usually get a sofrita bowl. And there were barely sofritas in it. My first time back to Chipotle in a very long time, I thought they would’ve improved, not gotten worse.
… moreJay Parikh
I went there, and the employees were so friendly.
Just came back from the La fitness and only had my phone on me, and Apple Pay wasn’t working when checking out to pay. The worker was so nice and told me it was on the house even when I offered to give my info and pay next time. Great people and great vibe!
… moreJust came back from the La fitness and only had my phone on me, and Apple Pay wasn’t working when checking out to pay. The worker was so nice and told me it was on the house even when I offered to give my info and pay next time. Great people and great vibe!
Claire
Diabolical portion sizes what the hell is this
And then we went to ask the manager for more food ($13 for 2 shreds of barbacoa and 1/2 scoop of rice is crazy work) and they gave heavy attitude for no reason and stared us down
For another bowl in our group we paid $16.20 for half steak half barbacoa but it should just be the highest priced meat so idk what’s going on here
Do NAWT come here
… moreAnd then we went to ask the manager for more food ($13 for 2 shreds of barbacoa and 1/2 scoop of rice is crazy work) and they gave heavy attitude for no reason and stared us down
For another bowl in our group we paid $16.20 for half steak half barbacoa but it should just be the highest priced meat so idk what’s going on here
Do NAWT come here
Nikki Torretta
I genuinely believe Chipotle is running a social experiment called “How Many Times Will Someone Give Us Another Chance.”
Every visit feels like the employees are in a silent protest. Ingredients are mysteriously “out” despite being right there, substitutions are made without consent (congrats on the surprise fajita-only section of your burrito), and asking for what you actually ordered feels like a personal attack. You can practically hear the resentment being folded into the tortilla.
And the burrito itself? A structural nightmare. Instead of a balanced bite, you get a rotating tasting menu: one bite is 100% rice, the next is a rogue mouthful of sour cream, then suddenly it’s all beans like you unlocked a bonus level. Never all the ingredients together. Never peace.
I don’t know who’s in charge of burrito distribution strategy, but it’s clear the goal is chaos. I leave every time confused, slightly hungry, and wondering why I thought this time would be different. Yet here I am… writing this review… knowing full well I’ll probably be back in three weeks.
… moreEvery visit feels like the employees are in a silent protest. Ingredients are mysteriously “out” despite being right there, substitutions are made without consent (congrats on the surprise fajita-only section of your burrito), and asking for what you actually ordered feels like a personal attack. You can practically hear the resentment being folded into the tortilla.
And the burrito itself? A structural nightmare. Instead of a balanced bite, you get a rotating tasting menu: one bite is 100% rice, the next is a rogue mouthful of sour cream, then suddenly it’s all beans like you unlocked a bonus level. Never all the ingredients together. Never peace.
I don’t know who’s in charge of burrito distribution strategy, but it’s clear the goal is chaos. I leave every time confused, slightly hungry, and wondering why I thought this time would be different. Yet here I am… writing this review… knowing full well I’ll probably be back in three weeks.
Vincent Morano
If i have the time i would drive all the way to the selden location which im comfortable at because this location is just a mess. I got there at 945 they close at 11 and i look in the window they are mopping while im trying to order. Then i’m sitting at the counter for 5 minutes waiting for someone to even acknowledge me and now there is 3 people behind me also and they just keep cleaning like I’m not there. They looked very rushed and aggravated i felt uncomfortable ordering but they still had another hour and 15 minutes open. The food itself is always mixed the sour cream will be in the cheese etc. It will be all over the place and just look very messy and not appetizing. I rate everything a 1 star, and i avoid this location at all costs. They also gave me no utensils which they normally do but all they are worried about is closing when there still open. I also had an experience where i got stale rice so i had to bring it back and just get a refund since it’s like 11 dollars a bowl.
… moreStephanie S
I never complain but I’m completely appalled and disgusted after picking up my order. I’ve never been to a restaurant that was so completely filthy. And I want to preface by saying that the woman working the to-go counter was working her butt off, and none of this complaint has anything to do with her. If anything, she deserves a raise and at the very minimum some help in her station.
The level of filth was something I’ve never seen before. I literally got my food and threw it away because I couldn’t trust to eat anything that came out of there. The counters were covered in food, food was on the floor. Trash was everywhere. I blame whoever owns this place. I will never step foot in this place again. To be quite honest, this place is a total health hazard And shouldn’t be operating until they have the proper staff to make sure that things are up to standard. Shame.
… moreThe level of filth was something I’ve never seen before. I literally got my food and threw it away because I couldn’t trust to eat anything that came out of there. The counters were covered in food, food was on the floor. Trash was everywhere. I blame whoever owns this place. I will never step foot in this place again. To be quite honest, this place is a total health hazard And shouldn’t be operating until they have the proper staff to make sure that things are up to standard. Shame.