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Chipotle Uniondale is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.
Address and Contact Information
Address: 1166 Hempstead Tpke, Uniondale, NY 11553
Phone: (516) 483-1026
Menu Photos
Order and Reservations
Order: Order online
Related Web Results
Chipotle Mexican Grill in Uniondale, NY
1166 Hempstead Tpke Uniondale, NY 11553 Near Hempstead Tpke & Marvin Ave. Across from the Nassau Coliseum
Chipotle Mexican Grill Locations in Uniondale | Burritos, Fast Casual …
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Chipotle Mexican Grill in Uniondale, NY
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Reviews
Vanessa Leiva
I’m honestly disappointed with my experience at this Chipotle location. I usually enjoy coming to Chipotle for a quick, fresh meal, but this visit was far from pleasant. From the moment I walked in, it was clear that the place was poorly managed and lacked basic cleanliness. The floors were sticky, tables were covered in crumbs and spills, and even the counter area where the food is served looked messy and unorganized. It’s hard to feel comfortable eating when the atmosphere itself feels unsanitary.
The customer service was practically nonexistent. The employees seemed uninterested and rushed, with little to no acknowledgment of the customers waiting in line. When it was finally my turn to order, the person behind the counter barely spoke or made eye contact. There was no friendliness or effort to make the experience positive — just a quick assembly of ingredients and a dismissive attitude.
What made it worse was the appearance of the food. It didn’t look fresh at all — the rice was dry, the vegetables looked wilted, and the meat didn’t have that just-cooked quality Chipotle is usually known for. For a restaurant that promotes fresh and flavorful meals, this visit felt like the complete opposite.
Overall, this Chipotle location needs serious improvement in both cleanliness and customer service. Management should take more pride in maintaining a welcoming and sanitary environment because right now, it’s just not there. I’m giving two stars only because the brand itself is usually reliable, but this specific experience was a real disappointment and not one I’d want to repeat anytime soon.
… moreThe customer service was practically nonexistent. The employees seemed uninterested and rushed, with little to no acknowledgment of the customers waiting in line. When it was finally my turn to order, the person behind the counter barely spoke or made eye contact. There was no friendliness or effort to make the experience positive — just a quick assembly of ingredients and a dismissive attitude.
What made it worse was the appearance of the food. It didn’t look fresh at all — the rice was dry, the vegetables looked wilted, and the meat didn’t have that just-cooked quality Chipotle is usually known for. For a restaurant that promotes fresh and flavorful meals, this visit felt like the complete opposite.
Overall, this Chipotle location needs serious improvement in both cleanliness and customer service. Management should take more pride in maintaining a welcoming and sanitary environment because right now, it’s just not there. I’m giving two stars only because the brand itself is usually reliable, but this specific experience was a real disappointment and not one I’d want to repeat anytime soon.
Jose JCapo
First time here and was delighted. Everything was fresh and ready to serve. Chips were salted which I enjoy. Upstairs seating was my fav.
… moreL Termini3
My order was delivered via door dash. Needless to say, Chipotle Uniondale got my order wrong. I drove 10 minutes to the Uniondale location in hopes they would rectify the mistake. Instead I got the run around and the manager, Keiry would not do the right thing by re making my order correctly. He would not budge. He was rude and had zero people skills. How do you make someone a manger that cannot speak English, has zero customer service skills and does not admit to when his employees got the order wrong?!? I will never order from this establishment ever again. Mr. Mejia, the store manager gaslit me, was unprofessional, not to mention there was a language barrier and he needed his worker to translate for him. It’s a shame that Chipotle doesn’t stand behind their service. They took my money and I never received the correct order. I will NOT be eating at this establishment ever again. Shame on you Uniondale Chipotle.
… moreSarah Youssef
Didn’t even get to eat here because as I was waiting for someone to take my order I saw a a roach crawling around inside the display window where all the food is. Cleanliness is a definite issue if that’s the first thing I’m seeing before I place an order. Customer service could use improvement as well since after they helped the customer in front of me I was the only one on line and no one acknowledged me even as I walked out. I could have brought the roach issue to their attention but didn’t enjoy being ignored especially since I was literally the only customer. I understand they want to go home since it was 15 minutes to closing but still disappointed.
… moreArman
Most poorly run Chipotle in existence, with the most unprofessional, impolite, rude, standoffish employees.
Not only do they refuse to use the designated pickup shelf for mobile orders, but they also refuse to acknowledge your presence while you’re standing there waiting for one of them to just hand you the order you’re waiting for. They all just act like you’re totally invisible, while your order is packed and just sitting back there getting cold. There were also only 3 employees total. This location desperately needs a new manager who is able to schedule an adequate amount of employees at all times and can train these employees on the fundamentals of customer service. These employees who just ignore people were probably raised by parents who are just as disgustingly impolite and unfriendly.
… moreNot only do they refuse to use the designated pickup shelf for mobile orders, but they also refuse to acknowledge your presence while you’re standing there waiting for one of them to just hand you the order you’re waiting for. They all just act like you’re totally invisible, while your order is packed and just sitting back there getting cold. There were also only 3 employees total. This location desperately needs a new manager who is able to schedule an adequate amount of employees at all times and can train these employees on the fundamentals of customer service. These employees who just ignore people were probably raised by parents who are just as disgustingly impolite and unfriendly.
Maison Reese
Jose should never work in customer service again. This place needs a new manager because he doesn’t know how to keep his workers in check. I wait 10 minutes to even be acknowledged. I am told that online orders are more important than me. I am laughed at while jose rolls his eyes at me. I have never been charged for a side of cheese and sour cream but today I was. Not sure why I was told that other orders were more important than me, but I have never been treated like that. If Jose doesn’t get fired, I suggest he quits.
… moreMia S
Ordered 2 bowls off Uber eats. Bowl was heavy and they didn’t skimp on portion size. Before this I haven’t had Chipotle in almost a year because of viral videos on social media showing small portions and other things. But food was good.
… moreNadia Pierre-Toussaint
I’m so disappointed cause i just wasted my money and im not coming back here no more this is the 3rd time i go there and the people are always rude. when you ask for extra food or something extra, they give you a little bit of amount and when you ask for more, they still give you a little bit of amount and it’s like don’t play games with me cause i’m here to spend my money and not only that the rice is not even cooked, It’s hard and cold and it’s just not cooked whatsoever.
… moreOwen Piccirillo
love chipotle but they keep this place disgusting … and it’s always like this owner manager is nonexistent
… moreJoseph Hall
The worst run chipotle on Long Island. It is a guaranteed 15+ minute wait every time you go in there. They have 1 person working during lunch time (the only hard worker in there) while the manager walks around with a scowl making himself look busy so he doesn’t actually have to do any work. Will never go back. Awful!
… more