

Chipotle is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.
Hours
| Sunday | 10:45 AM–11 PM |
| Monday | 10:45 AM–11 PM |
| Tuesday | 10:45 AM–11 PM |
| Wednesday | 10:45 AM–11 PM |
| Thursday | 10:45 AM–11 PM |
| Friday | 10:45 AM–11 PM |
| Saturday | 10:45 AM–11 PM |
Address and Contact Information
Address: 124 Boston Post Rd, Waterford, CT 06385
Phone: (860) 389-9030
Menu Photos
Order and Reservations
Order: Order online
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Reviews
I had every intention to stay and eat, but this gets strange. The soda fountain was in parts has go ice. Another customer kindly told me to ask for ice at the register, so I did. That took another 5 minutes to get. I went back to the soda machine area and filled my drink and find everything else needed to dine in. There were no forks to be found. I went back to the counter for a fork to eat and after another few minutes was finally told by the leader that they were out of forks.
I HAD every intention of dining in. I left the complimentary soda and left frustrated with a lukewarm bowl in a bag headed home.
I really hope this is not the norm and a rare exception to how they do business.
I probably won’t be back.
Good luck.
Image shows how brown the ones they gave me vs the fresh chips I had a home…
Wes remembered my order from start to finish without me having to even say a single word, and when they ran low on the protein, offered a substitute at no extra cost. Really awesome dude
And I really enjoyed the attention to detail that Brett had when taking my order. Dude spread the meal so evenly across the bowl and that showed care and due diligence.
Top notch service by both of these guys!
Pickup however, absolutely not worth it. Had a pickup scheduled for 6:20pm. Didn’t get through the backed up line to receive my meal until 7:00pm. 40 minute wait for a cold meal. Again, just avoid ordering for pickup.
Bathroom: Toilet was overflowing onto the floor. When I reported it, employees said “there’s nothing we can do.” Asked for a manager, they claimed there wasn’t one. I asked if they could at least block it off or post a sign for safety, and they refused.
Food Line: Visible cross-contamination, meat and veggies mixed together, burnt scraps all over the grill. Most pans were 90% empty and looked old and dry.
Employee Conduct: Staff were eating while preparing food, being rude to customers, and creating a hostile atmosphere.
Cleanliness: Floors filthy. Zero sense of sanitation.
Receipts/Proof: System “down,” so no receipt provided, and customers were not allowed to photograph their order screen.
This is easily the worst Chipotle experience I’ve ever had. Unsanitary, unprofessional, and unsafe. I regret not taking photos, but this location needs an immediate health inspection and management review.
I’m going to avoid this location from here on out.
Many months later I gave them another chance and they still have delivered terrible service and terrible quality in food. I would highly recommend going to to the Groton Location. Do not spend your money at the waterford location. Clearly they do not care at all. They have staff that do not care about their jobs and the food.