Basic all-you-can-eat establishment with a wide array of classic Chinese dishes & a Mongolian grill.
Address and Contact Information
Address: 1108 W Kemper Rd, Cincinnati, OH 45240
Phone: (513) 825-6627
Menu Photos
chinagardenbuffetcincinnati.com
Photo Gallery
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Reviews
Clean inside
Service was ok
The price was ok
It was OK but not enough food and quality
No recommend it
Fast forward to tonight, myself and 3 children.
My son doesn’t even eat but I’m still charged, and I don’t complain about it. He wanted sushi but all of the sushi that they did have looked like it had been manhandled and when I inquired if they were going to refill the sushi area the host which has always been super super nice informed me that the sushi guy had already left for the day and this was around 6pm.
It’s whatever, at this point. I’ll pay for his spot and suck it up and get him sushi elsewhere after we leave.
We went up and got our food, it all seemed really old like it had been sitting out all day under the warmer.
The food was so so, to the point I only got one plate and so did my girls minus getting some dessert.
After receiving our check we went up to cash out and pay. Now keep in mind I’ve been there dozens of times, I normally tip around $5 but tonight the waitress literally did nothing. She served our drinks, got one single refill and sat us at our table. That’s it.
Not enough to really warrant a “tip” so as I was checking out she runs up to cash us out. She sees that I’ve crossed out the tip line….stops and says “no no you need to tip me” and points at the tip line.
She thinks she is guaranteed a tip for doing little to absolutely nothing. This really annoyed me to the point I won’t go there again as she felt entitled to this tip enough to call me out in a place where she stands around doing nothing, maybe rolling silverware and escorting people to their seats and occasionally refilling drinks.
None of which in my opinion deserves a tip, then when I scratched the bill out I asked her to reprint my receipt which seemed like that was too much for her to comprehend, so she went and got the guy who is the host.
I explained to him I needed a reprint of the receipt so the bank doesn’t decline and I can fill out her most important tip. Then I proceeded to explain I won’t be coming back after her rudely calling out the customer for some entitled tip she believes she deserves.
I’ve overlooked the cleanliness of the restaurant over time because it’s been a quaint little hole in the wall my family enjoyed that was semi close by and there weren’t any other buffets within a 20-25 minute drive near me that I was/am aware of.
I will find a new place to visit because after her stunt it’s not worth returning to this mid level establishment on its way into bankruptcy. Keep in mind during this prime dinner time we were 1 of 2 patrons in the business. It’s not like they were even slammed and she was running around busting her butt.
She literally stood around on her phone, while wrapping silverware. To the host, I hope you have a conversation with her because she has zero customer service skills. She never seems like she is in a great mood.
If she isn’t happy with her job, find a new one…I get it, this is probably family owned but don’t take it out on your customers or call out your regulars for you doing jack squat and not deserving the tip you think you’re expected to get.