CJ Smasal
I came here in between 12:30 pm and 1:30 pm on December 26, 2025. As I thought that I give Chilis another try but they failed me again. I came in, sat at bar where the lady that was working the bar I think her name was Katelyn as according to my receipt. So I asked her if there chip machine warmer was working and she said yes. So I had ordered the 3 for me were I got chips/salsa, tea and the big QP burger which I never heard of. Then I asked the lady at the bar why is it called the big QP burger. She stated that she did not know and said that she just works there. As I had senn the whole time that I was there she was just chatting with another female server and not paying attention to her customers at bar. There was an older couple there that she didn’t provide good customer service too either. When my chips and salsa came out the chips were cold (Come on Chilis as your not doing so well with your food and service at all. All of the Chilis restaurant that I have been to, the chips are cold and the servers told me the chips warmer machines never work. Then my Big QP burger as I’m not sure what I ate but it was not cook all the way at all. My tea glass was empty and I kept on slurping the straw yo get Katelyn attention to get me some more, but she was just conversing with the other female server. So then I saw a guy greeter walking around and had asked him to get me a refill and he did. So corporate Chilis you really need to hire people that will provide better customer service or train your employees better. The older couple was trying really hard to get Katelyn attention to get some to go boxes bit she was still conversing with other server ignoring all of us. I finally got her attention to cash me out as I was paying with cash. So I gave her a $1 plus some change as a tip, but in all actually I just wanted to give her a penny and leave it upside down but I couldn’t find one. I am enclosing pictures and my receipt copy that I had got. But in all actuality I tried to give Chilis another chance and benefit of the double but I will not be back at anymore Chilis.
… moreRoger Garza
Lara at Chili’s in spring branch is awesome Our food was absolutely outstanding! From the moment we were seated, she was friendly, attentive, and made sure everything was perfect throughout our meal. Drinks were always refilled on time, the food came out exactly as ordered, and they had great recommendations that we loved. You could really tell she cared about giving great service, and it made our whole dining experience even better. We’ll definitely be asking for her again next time we come in!
… morebrianna hernandez
Celebrated my son’s 14th birthday here on Thursday 1/29. We come often and always have the best experiences. Clean , friendly and good food. Lincoln was our server and was so helpful. Erika the manager was so nice going around to make sure everyone was happy. We will be back soon 🙂
… moreCindy Kaufman
Great service by a smiling staff who
appear to actually LIKE their job! It’s refreshing. Ali is an extremely attentive server who was on top of our orders, making sure to stay while I cut my steak to make sure it was cooked correctly. Ali even remembered us from a previous visit and that we get a military discount.
Erika, management staff, came around often to check our needs as well, with a smile and a giggle that just lifts one’s spirit. Erika was cleaning a table behind us and overheard my husband softly singing “I want my babyback, babyback…ribs. Chili’s baby back ribs” and Erika chimed in with “and bbq sauce.” We all had a great laugh with her participation.
The food was great, but not high end like a steakhouse. The service timing of food hitting our table was so fast that my husband hadn’t even started on his salad before his ribs arrived. Everything was prepared perfectly, even with our quirky subs and additions to our orders. Great experience and we’ll be back again soon.
… moreLisa Marlene
Staff was kind. Waitress was polite. The manager was competent. They went out of their way to put the soccer game one for us. The waitress was patient with my non English speaking parents. She was good about checking on us without coming every 5 seconds. She was knowledgeable and brought everything out quickly. The food was good. My parents enjoyed it. Thank you for the good experience.
The only con was that the water tasted nasty. The cups smelled bad. The bartender should have never given me such an ugly lime. If you’re paying for an $8+ margarita. It should be presentable.
… moreAshley Marie Martinez-Olson
Our waitress was very attentive, and I regret that I can’t remember her name because she truly did a great job. Unfortunately, that was the only positive part of our visit along with chips and salsa.
I was so glad that the chips were cooked evenly and wasn’t overly salted.
Chili’s has clearly made corporate-level changes to its menu, ingredients, and/or preparation standards, and the decline in quality is impossible to ignore. We ordered fajitas with shrimp, chicken, and double beef, and the meat was drastically different from what Chili’s has served for years. The beef had an odd, dry, cardboard-like texture with almost no flavor. The chicken and beef both tasted as though they had absorbed the shrimp flavor, suggesting poor quality control and improper preparation.
The shrimp seasoning tasted more Cajun than fajita-style, and all three proteins were overcooked. This points to inconsistent cooking standards and a lack of attention to product quality. The food was bland, poorly executed, and completely unappetizing — a sharp contrast to the Chili’s brand many longtime customers remember.
The atmosphere further reflected this decline. Seating felt cramped, with tables placed too close together, making the dining experience uncomfortable.
When a restaurant chain makes widespread changes without maintaining consistency, flavor, and quality control, it erodes customer trust. Unfortunately, Chili’s no longer delivers the quality or experience it once did, and this visit confirmed I won’t be returning.
… moreDana Huff
Love visiting our local Chili’s. Food is always good and you can’t beat sitting in the bar area and having Laura as your server. She is always very knowledgeable about the menu changes. She is top notch and a great assets to this restaurant!
… moreMorgan Sledge
As always, the honey chipotle mozzarella and chicken were amazing. Our Server Lara was so great with getting us extras and making substitutions for my kids. I hope she is there next time we go, she was awesome! There aren’t enough stars!
… moreJeremy Peirsol
We might not make it over here all too often, but any time we show up, Lara always remembers that we order dessert and drinks before dinner!
She is an absolure treasure and we just adore her!
… moreMatthew Holderman
I never been to chilis, thankfully everyone was friendly and welcoming. Really I wanted to leave a review because my server Anthony was extremely personable! Definitely wanted to shout him out he gave me a fantastic first experience!
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