

Established in 1975, Chili’s Grill & Bar brings bold flavors and American favorites to Secaucus, featuring sizzling fajitas, margaritas, burgers, ribs, and chicken crispers. Stop by for your lunch favorites, drinks and appetizers, or enjoy a hearty dinner meal with families and friends. Chili’s offers a lively atmosphere with a bar area for unwinding and catching the game. Enjoy dine-in, takeout, delivery, or catering. Download the Chili’s App for rewards and free food!
Family-friendly chain serving classic Tex-Mex & American fare in a Southwestern-style setting.
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Disappointing Experience – Poor Service and Sanitation Concerns
I’ve been to many Chili’s locations over the years, but this particular visit was extremely disappointing and frustrating. What should have been a casual night out quickly turned into a negative experience due to poor service, lack of attention, and serious sanitary concerns.
Our bartender seemed more focused on cleaning than actually taking care of the customers sitting right in front of him. I understand it was getting close to closing time, but cleaning should never come before basic service — especially when there are still guests present. He was wiping down equipment and surfaces right in front of us, touching dirty items, placing things on the floor, and then handling glassware and other items without washing his hands. It was uncomfortable to watch and honestly raised major concerns about hygiene and cleanliness behind the bar.
On top of that, the bartender’s attitude made the situation worse. He came across as annoyed and impatient, which made it hard to even enjoy the visit. It took far too long to get our drinks, and when we wanted to order more food, his lack of attention and clear disinterest completely ruined the mood. It’s one thing to clean and prepare for closing, but it’s another to disregard customers who are still trying to enjoy their time.
The food itself didn’t help the situation either — it was bland and lacked any real flavor. It felt rushed, as if the kitchen just wanted to get it out and move on to closing up. Combined with the bartender’s lack of professionalism and sanitary care, the entire experience felt neglected from start to finish.
What was even more disappointing was the absence of management oversight. No one stepped in, checked on guests, or ensured staff were handling closing duties properly. It seemed like everyone was focused on shutting down early rather than finishing the night strong and taking care of the customers who were still there.
Overall, this visit left a bad impression. Between the poor service, sanitation concerns, and bland food, I won’t be returning to this Chili’s location. Management really needs to retrain their staff on proper hygiene, customer service, and professionalism — especially during the final hours of operation. Guests shouldn’t feel like an inconvenience simply because it’s close to closing time.
What really stood out was how he personally brought our food to the table whenever the kitchen was running behind, showing his dedication and care for his guests. His professionalism and positive attitude made our entire experience enjoyable. Our table absolutely loved him — highly recommend asking for Ben if you visit!
Congrats to this perfect team!
We had the opportunity to stay an horribly managed over priced Hyat hotel 3 minutes away from this Chillis restaurant. That is the only reason we ate here twice.
Our first visit there was a 30 minute wait which took 40 minutes. Our waiter appeared young and frustrated, she had long dark hair and was serving customers at the tables on the side of the bar. She didn’t check on our table much and we had to wait a long time before we ordered and then a longer time before actually receiving our food cold. The two potato soup pictures below had shredded cheese on top that wasn’t even melted because the soup was so cold. Someone in my party had ordered salad they forgot to bring dressing and she had never gave any of us utensils so they weren’t able to eat their salad because by the time she realized we didn’t have utensils ourr entrées had finally came almost an hour later. The only thing good we got the first night was our drinks.
I want to note that all the stars are a direct result of our second visit when we had the pleasure of having a waiter, named Nia or Nila. She was the bartender from the first visit. We were lucky to have her as a server on Friday night. She was super friendly and made sure that our food came out to us fast and hot. Even our children mention how they felt like they were in a totally different restaurant just from the way we were treated by our server the second night. I’m so glad we were able to return and have a better experience below our pictures of our food that we received the second night and it taste completely different from the night before which is unacceptable on so many levels coming from a chain such as chilies. Thank you so much, Nia/Nila. Your customer service was outstanding and the best part of our entire trip.