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✔️Breakfast ✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery
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Welcome to your Universal City Chick-fil-A® Restaurant, where we serve quality food and exceptional hospitality every day (except Sunday). Enjoy the new Jalapeño Ranch Club for a limited time or other Chick-fil-A® favorites like our Chick-fil-A® Chicken Sandwich, nugget options including our gluten-free Grilled Nuggets, sides like our Waffle Fries, and salads prepared fresh daily. Start your day with our breakfast menu featuring our Chick-n-Minis® entrée and cold-brewed Iced Coffee. Make feeding a crowd easier with Chick-fil-A® Catering. Check our page for operating hours and dining options, including pick-up, delivery, and drive-thru, and order online or on the Chick-fil-A® App. It’s our pleasure to serve you.
Address and Contact Information
Address: 700 Kitty Hawk Rd, Universal City, TX 78148
Phone: (210) 767-9333
Website: https://www.chick-fil-a.com/locations/tx/kitty-hawk-rd?utm_source=google&utm_medium=gmb
Order and Reservations
Order: Order online
Related Web Results
Kitty Hawk Rd – Universal City – Chick-fil-A
Come visit Chick-fil-A in Universal City – Kitty Hawk Rd for delicious options such as our signature chicken sandwiches, salads, chicken nuggets, and.
Chick-fil-A Kitty Hawk Rd | Universal City TX – Facebook
Chick-fil-A Kitty Hawk Rd, Universal City. 676 likes · 64 talking about this · 40 were here. Fast food restaurant.
Universal City Welcomes New Chick-fil-A Restaurant
9, 2025) – A new Chick-fil-A® restaurant will begin serving the Universal City community at its newest location on Thursday, Oct. 16, 2025 at 6: …
Last Updates
Reviews
Jessica Y
Sent my husband to get 2 Large fries for me and he came home with these! See pics below! Not even half way full!!! I thought he was given someone’s leftover!!! I drove back and explained to one of the supervisors what happened nicely, not only she didn’t even say sorry about this, she ROLLED HER EYES! Is this chick fil a service??? They didn’t give me new ones , which was fine, they threw a few pieces fries in the same bag and said here you go! I will still just go to the location off 281 where my work is, never this location again!!!
… moreKerry Dellmyer
I know it’s a new location so I was giving them my patience but that ran out when I got home and saw my sandwich was completely wrong. I pull up to the drive thru and I am delighted to see a manager helping Julieta take my order. She did amazing, she was kind and listened closely. She got my order correct. When I got to the pick up window, I received my order but was boxed in by the car in front of me for 10 minutes till the staff fumbled around and got them their order. The order Julieta created was correct which is what is shown on the bag. What I received was a biscuit w egg cheese no meat? The drive thru staff needs training.
… moreStarfall
Drive-Thru is consistently busy and slow, although that’s not unusual for Chick-Fil-A. What’s more of a bummer is their Mobile-Thru lane (made for cars who ordered ahead) feels just as slow in spite of the fact that it’s supposed to expedite the process.
Been here a couple times, gotten stuck in the Mobile-Thru each time. They’ve gotten my orders wrong before, and they’ve (multiple times) only filled a large fry about halfway. Why would I even bother ordering the large at that point?
Honestly, really expected higher standards and better from Chick-Fil-A, especially a new location trying to make a good first impression. But I can’t help but be disappointed. Hope to see some improvement from the team and staff in the future, but for now it’s a pretty sorry experience.
EDIT as of 11/12/25: Paid for a 12 count nugget, got 9 and a half with the tiny crumb in my fingers. Doesn’t feel like there’s any quality oversight for this location whatsoever at this point.
… moreBeen here a couple times, gotten stuck in the Mobile-Thru each time. They’ve gotten my orders wrong before, and they’ve (multiple times) only filled a large fry about halfway. Why would I even bother ordering the large at that point?
Honestly, really expected higher standards and better from Chick-Fil-A, especially a new location trying to make a good first impression. But I can’t help but be disappointed. Hope to see some improvement from the team and staff in the future, but for now it’s a pretty sorry experience.
EDIT as of 11/12/25: Paid for a 12 count nugget, got 9 and a half with the tiny crumb in my fingers. Doesn’t feel like there’s any quality oversight for this location whatsoever at this point.
The One You Don’t Forget.
Update. Today’s visit was just as bad as the last. Are they hiring for a new KM because let me show you how to do it right. Why am I being charged for all ingredients if youre not getting the full or even part of the portion??? Added new pic of my breakfast this morning. Next time ill just endure 35 traffic to get to a better location.
Stopped on my way to work to get a breakfast bowl. And there’s literally a few pieces of chicken, and a few pieces of hash brown. Not to mention the wait time. Maybe it’s a monday for the b.o.h. but this is unacceptable. And to be charged full price…..
… moreStopped on my way to work to get a breakfast bowl. And there’s literally a few pieces of chicken, and a few pieces of hash brown. Not to mention the wait time. Maybe it’s a monday for the b.o.h. but this is unacceptable. And to be charged full price…..
Danielle
It looks big and fancy and new on the outside but I’m not impressed. The line took forever with just one person taking orders. They didn’t have the same level of kind customer service I usually receive at a chick fil a. I had one simple request of no pickles and they gave extra pickles! My son won’t event eat it now. What a waste. I’ll wait a bit before giving it another shot.
… moreMarcos Pérez
Playground is a joke. Do not come here expecting your kids will have a blast! About speed, I understand they are freshly new, but the wait on my food was 25 minutes. Manager did give a voucher for next time.
… moreEsther Colom-Medina
I’m so impressed with this new location! From the moment I pulled in, everything was clean, organized, and running smoothly, even though they just opened. The staff was incredibly friendly and welcoming, and you can tell they genuinely care about great service. My order came out quickly, hot, and perfectly prepared. The restaurant itself is spotless, bright, and comfortable, and the drive-thru was surprisingly fast for a grand opening!
Huge shout-out to the team and management for starting off strong. This will definitely be my go-to Chick-fil-A from now on. Highly recommend checking it out!
… moreHuge shout-out to the team and management for starting off strong. This will definitely be my go-to Chick-fil-A from now on. Highly recommend checking it out!
Sasha De La Rosa
Service with the mobile lane seems to be slower than the regular drive through lane . Epic fail ! Super disappointing. Also ordered 2 large fries with our meal whoever is making them is really skimping . Looked like 1 medium and small . My husband’s sandwich was also made wrong . Really wanted to love this since it is so close to home . Only upside was the food was fresh .
… moreLani Ellis
Waited 15 minutes in line to order breakfast only to be told they don’t have biscuits during breakfast hour.
The bigger concern isn’t the lack of biscuits but the mismanagement of time/resources. You’re training a new hire during a busy time and you don’t have a second person to help keep the line flowing. You also have everyone trapped in with no way to leave the line when they find out you don’t have a primary breakfast item they were expected to order.
I understand this is a new establishment and the team is gonna need some time to learn the ropes, but I’ve been sitting in this line for more than 15 minutes since placing my order and I’m still 4 cars away from the front of the line. ♀️
30 minutes in a fast food line is absurd. Not a good look for the manager.
… moreThe bigger concern isn’t the lack of biscuits but the mismanagement of time/resources. You’re training a new hire during a busy time and you don’t have a second person to help keep the line flowing. You also have everyone trapped in with no way to leave the line when they find out you don’t have a primary breakfast item they were expected to order.
I understand this is a new establishment and the team is gonna need some time to learn the ropes, but I’ve been sitting in this line for more than 15 minutes since placing my order and I’m still 4 cars away from the front of the line. ♀️
30 minutes in a fast food line is absurd. Not a good look for the manager.
Kyle Galvan
Ive never had a bad chick fila experience, until now. I frequent this location very often as I live virtually across the street. I mobile order every time and it takes forever each time. Constant regular drive up goes by quicker while mobile is a stand still. Really just need some improvement on managing the lines. Also seems a bit of the workers do not know what they are doing so maybe more training on some of the new staff. Really hope it improves!
… more