Lu Lynn
Last straw at this chick-fil-a. Paola is the name on my receipt. There was a manager with glasses assisting her around 6pm. The young lady, not a manager, standing at the drive through menu was nice taking my order. I told her I would go to the window instead of her making the item free, so she wouldn’t get in trouble. She was attempting to resolve the situation and be helpful, but I was definitely expecting for the manager to be able to help with redeeming my reward item the correct way. This was not a reward that came from the restaurant. It was a reward I was redeeming from purchasing and earning points. This is not the first time I have had issues here from service to quality. I came directly here after working to get my reward item and a few other items. I have gotten this same item at other Chick-fil-As via reward redemption and standard purchase, and they figure it out. It’s a shame I have to drive to Argyle or Roanoke for good service and quality. The two young ladies at the pickup area didn’t give not one thought or care into how to put the item into their system. How hard is it to enter a frosted root beer into the system to make sure the “frosted beverage” reward is redeemable? Why are other locations successful at fulfilling requests that Champion Circle Chick-Fil-A can’t get right? Why was I given the price to pay for the “frosted beverage” but couldn’t redeem my earned reward? Yes, nobody at the drive through window cared. One try, we can’t, and this is the price. I just smiled and asked them to cancel it along with the other items I was purchasing. The items were prepared and ready on the tray, and I left them all. Along with this silly parking lot situation, Sandy, Sandy, what’s going on? This evening my concerns were too much for just a chick-fil-a survey complaint. My salads are still lacking, they still incorrectly prepare orders and ask you to pull up and wait (which ends up being over 10-20 minutes), many of the workers are not apart of the “my pleasure”, “our apologies”, or “thank you” Chick-fil-a crew. The quality and care of the food and orders has gone to the lowest. I have even gone inside to order, and it’s the worst. My latest on the go biscuit run for my kiddos has been Whataburger, because this Chick-fil-A has screwed us one too many times with cold dry hard biscuits and skimpy contents, including sometimes not including the paid for cheese. Over it! I guess the party taking the extra mile is the customer, literally, driving extra miles.
… moreRachael Harvey
Great service. Fast, efficient, and friendly. My daughter loves playing on the playground and it’s always clean.
… moreJonathon Leeworthy
Parking area is a joke. Messed up our order. Food was cold and sent back. Food again was cold. Very unusual for Chick-fil-A . Manager later apologized which was appreciated
… moreJessica Prickett
I’ve never reviewed a franchise before but this Chickfila was FANCY! I love how clean and big the restrooms were and the decorations placed around the restaurant! The center pieces were very cute!
… moreJenna Simms
This chick fil a is not nearly as efficient as the Colleyville and Euless locations. I find myself choosing other places to avoid going here due to the customer service. Anytime I have tried to address I get an uninterested response
… moreDylan B
I love the staff and frequent this place. Mostly drive-thru, but when I dine in, there’s plenty of places to sit, and with a nice configuration.
On a side note, I think they need to re-think their driving “lanes” for all traffic, considering the multiple ways cars could be entering their property for either dine-in, drive-thru, or 3rd party pick up.
… moreTodd Penner
I have not had a problem with this store, but I wish they would have curbside and mobile thru. Not having those things really slows down the service.
… moreRaquel Scott
Always quick & friendly service. No complaints here! My family loves coming to any location. Employees are always nice & the facility is always clean.
… moreKarri
Ordered from this location. Got to the last of my meal and noticed hair in my food.
… moreHaleigh
Absolutely wonderful staff! They were busy but the food still came out hot and fast! Dean and Will were incredibly kind and patient, and just had the best attitudes. They alone made the experience worth it! Definitely recommend this location.
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