

Welcome to your Indianapolis Chick-fil-A® Restaurant, where we serve quality food and exceptional hospitality every day (except Sunday). Enjoy the new Jalapeño Ranch Club for a limited time or other Chick-fil-A® favorites like our Chick-fil-A® Chicken Sandwich, nugget options including our gluten-free Grilled Nuggets, sides like our Waffle Fries, and salads prepared fresh daily. Start your day with our breakfast menu featuring our Chick-n-Minis® entrée and cold-brewed Iced Coffee. Make feeding a crowd easier with Chick-fil-A® Catering. Check our page for operating hours and dining options, including pick-up, delivery, and drive-thru, and order online or on the Chick-fil-A® App. It’s our pleasure to serve you.
Fast-food chain serving chicken sandwiches & nuggets along with salads & sides.
Address and Contact Information
Address: 3360 W 86th St, Indianapolis, IN 46268
Phone: (317) 871-5330
Website: https://www.chick-fil-a.com/locations/in/the-pyramids?utm_source=google&utm_medium=gmb
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Order and Reservations
Order: Order online
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Reviews
I decided to quickly buy a breakfast sandwich and a Cobb Salad for later when I could get a break from planning for our Annual Back-to-School Community Resource Day that was Saturday. I initially went through your Drive-thru, that was I believe my first time ever ordering though your App. I ate the breakfast Sandwich, but put my salad in my pantry’s fridge, still in the bag I had tied close.
Late that afternoon, I decided to try to eat some of the salad. Before I could completely open the bag, a fly suddenly is around. I pull the salad out of the bag, turn my head to get my dressing, but thought I saw something move. TWO more flies are actually still in the salad!! I left the lid on and put scotch tape over the 4 open ventilation slits in your lid so the others did not fly out into my environment. I managed to kill the one that was “free”. Truly annoyed and at the thought that I now have to sacrifice more of my time and exhaustion to return to that CFA on 86th.
Much later that evening, I sacrifice and go back there to go inside, with the sealed salad in the re-tied bag. They were not busy inside, I ask for the Manager, have him move down so no one would overhear so I wouldn’t ruin their food experience. I tell him about the fly and suggests he doesn’t take the lid off inside… he takes the bag, no compassion, no apology, just orders another salad. I say, why would I want another one, especially today! I don’t know how your salads are prepared back there. Nothing from the Mgr., says something to them in Spanish, I believe, then just passes me another bag with the same salad and says, “I put a cookie in there for you for your inconvenience” and walks away. I can’t eat that knowing I just had live flies in the first one.
I didn’t ask for a cookie! He didn’t even ask how can they make this up, or as a “christian” company be pleasant enough to even make an excuse or even see if I wanted a refund. Customer Service with compassion goes a long way. Do Better, Care.
So, with anyone else, this would have already been over every sm platform by now with you named. Oh that replacement salad, I threw away. It is hard for me to believe that the staff did not see those flies moving around in it. This wouldn’t let me post the video I took, but I still have it, for now…