

Welcome to your Monroe Chick-fil-A® Restaurant, where we serve quality food and exceptional hospitality every day (except Sunday). Enjoy the new Jalapeño Ranch Club for a limited time or other Chick-fil-A® favorites like our Chick-fil-A® Chicken Sandwich, nugget options including our gluten-free Grilled Nuggets, sides like our Waffle Fries, and salads prepared fresh daily. Start your day with our breakfast menu featuring our Chick-n-Minis® entrée and cold-brewed Iced Coffee. Make feeding a crowd easier with Chick-fil-A® Catering. Check our page for operating hours and dining options, including pick-up, delivery, and drive-thru, and order online or on the Chick-fil-A® App. It’s our pleasure to serve you.
Fast-food chain serving chicken sandwiches & nuggets along with salads & sides.
Address and Contact Information
Address: 1620 Campus Park Dr, Monroe, NC 28112
Phone: (704) 885-0535
Website: https://www.chick-fil-a.com/locations/nc/hilltop?utm_source=google&utm_medium=gmb
Order and Reservations
Order: Order online
Related Web Results
Monroe – Hilltop | Chick-fil-A
Monroe (NC) – Chick-fil-A
Chick-fil-A Hilltop | Monroe NC – Facebook
Last Updates
Reviews
Design and lay out look great.
Staff was very helpful
Will definitely comeback for more food.
1) Whoever the hiring manager is, really needs to vet the applicants better. I waited in drive thru for 20 minutes, was given my food in the first 10. Waited the next 10 mins for my milkshake which I was told was being prepared. Finally noticed my milkshake had been sitting on the counter the last 10 mins and I had to ask someone if they could hand it to me so I can leave. Drive thru backed up, for something that was very controllable.
Another day I decided to do inside pickup since the drive thru is so horrendous. Girl hands me my three drinks and food, no cup holder. She walked away so quickly to go text on her phone at the ice bin, I had to stop another employee who was actually working to get me a drink tray. Something so controllable to put 3 or more drinks in a carry tray but again, they struggled. To make it worse she was in a rush to text on her phone not to service another customer.
2) If your thru is backed up, and the car in the front is waiting for food, ask them to pull up. There are four parking spaces right by the drive thru line they can park in. Allowing customers with their food to leave and keep things running smoothly. Something again so in your control, yet you don’t do it. You make everyone wait which naturally causes more frustration.
3) One minute I am being offered pup cups, not on one but 3 separate occasions by your employees. Today I asked for one and was told ‘we don’t do that here’ so I asked why and what changed? Was told the operator of this Chick-fil-A doesn’t do pup cups. That’s fine, but why would we blur the lines 3 times on a policy? Either you do it or you don’t. There shouldn’t be a back and forth. Another frustrating situation that again, is so controllable.
I understand some things will be out of your control and there is nothing you can do about it, but what I have listed here is all in your control. You are suppose to set a standard which is why Chick-fil-A has reached the heights it has. Get back to your basics and take care of the customer with quality service. Lately this feels like a McDonald’s and we don’t pay the price we pay for it to be like that.
I know you guys can do better, leadership really has to step up. You can do it, all it takes is teamwork and a goal.