Chick-fil-A

  4.3 – 122 reviews  $ • Fast food restaurant

Fast-food chain serving chicken sandwiches & nuggets along with salads & sides.

Service Options:  Dine-in · Drive-through · Delivery

Hours

Monday6:30AM–10PM
Tuesday6:30AM–10PM
Wednesday6:30AM–10PM
Thursday6:30AM–10PM
Friday6:30AM–10PM
Saturday6:30AM–9:30PM
SundayClosed

Address and Contact Information

Address: 41 Rte 4, Hackensack, NJ 07601

Phone: (201) 525-7290

Website: https://www.chick-fil-a.com/hackensacknj

Menu

Menu Link: chick-fil-a.com

Photo Gallery

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Reviews & Complaints

The Angry Food Critic (Dom)
This place gets everything right that’s wrong. Very disappointing I came here under the assumption that would be a nice place despite the reviews I said why not. Well drive through didn’t go through as planned had a problem with the app paying for my meal then noticed when I asked if it was my meal I said no, come to think that maybe it was just me that things would get better I was wrong. I’ve never had french fries that are not that well cooked well tasting like starch and soap on top of being greasy and not have any taste on top of that the sandwich had no spice to it since it’s a spicy sandwich very faintly it was dried out and not cooked very well. I’ my wife sandwich is very fatty, the drinks are kind of warm and miss matched with flavor not sure what’s going on here but corporate needs to look into this place being affected his brand new if they want to survive in Hackensack, not going to be here to try them again.
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David Granoff
Nice large and comfortable dining area and dine-in customers get quick friendly service. For a new location the staff was pretty well trained and competent.
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Roselyn
Worst experience ever! Put in mobile order for pick up at drive thru. When I arrived there was only one vehicle ahead of me. I waited about 10 minutes for my order. Once we got the order we were leaving and realized there was a fries missing then we had to comeback. They gave us the fries. Once we start leaving we realize the whole order was wrong. They have enough staff working to get right and no one is paying attention. Everyone was nice but my order was wrong twice here already.
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Tiffany Ginyard
Emilia helped me in the drive thru with my order. She polite, friendly and helpful. The other employees at the window were also very courteous. I was in and out with my order in 5 min. Thanks for the great service!
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Eileen Fitzmaurice
Horrible experience! After waiting on a huge line at the drive-thru, I finally get to the window and they asked me to pull up ahead as my order wasn’t ready. I waited… and waited…. and waited. No one gave me an update on my order. I finally get out of my car and walk up to to window and they said they had no grilled chicken. Then they had my order completely wrong! My daughter has celiac and they gave us regular chicken. I said forget it and asked for a refund. The woman was nice and offered me the fries. As I walked to my car, the manager ran over and said: ”We’re gonna need those fries back because you got a full refund.” Horrible management…. and no customer service skills. You’re better off at another location.
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Marcus DeLeon
Newest Chick Fil A in the area, fast friendly and never any problems with food orders and quality.
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Lesley killens
Usually chick-fil-a rocks but tonight they gave me a cold chicken sandwich 3 times! I even had the staff touch it and they still brought it back warm cheese not melted forgot the condiments frosted coffee tasted icy they had to take that back too! They ended up giving me extra food. Thomas was helpful
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Nathanael Zimmerman
Absolutely horrible service. I got home to feed my kids and they forgot an entire sandwich meal, strips and fries. Staff taking your order are not trained at all. No idea on whoever packs these fails to read the ticket order. Then you have the runners who ask for your name and give you your food and nobody checks to make sure all the items are in there.This is just like wendy’s who are notorious for forgetting your food.I even called and nobody picks up.Won’t ever go to this location again.Register:51Order#355Date: 3/5/2212:31pm
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nat E
Staff is incredibly friendly! We were greeted right away and the staff seems to be very supportive of one another. We loved Thomas and Vanessa. Such nice people! Hope they keep this up 🙂
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Jannina Marie Londono
Right off the highway making the entrance a little tight. Amazing staff, greatly kept space! The staff works efficiently and professionally. The food is amazing and all runs smoothly!
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