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Chef Co Restaurant
Asian Cuisine in the heart of Methuen, MA. Since 1997. To place an order, call us: 978-687-4088. Tom Yum Soup with Beef. Boneless Spareribs …
Chef Co Restaurant | Methuen MA – Facebook
Chef Co Restaurant, Methuen. 325 likes · 153 were here. We are a Chinese food restaurant located in Methuen, MA off Rt.110 off exit 46 on Route 93.
Asian Cuisine (978) 687-4088 – Chef Co Restaurant
Methuen, MA 01844 Fri & Sat: 11 am – 10 pm www.ChefCoRestaurantma.com Sundays: 12 – 9 pm please support your local small business by making payments in cash.
Reviews
Clara Camilo
We’ve been ordering from ChefCo for over 15 years, and our New Year’s order was the first under the new management. There were some noticeable improvements but also significant growing pains.
On the positive side, most of the food tasted better than before and overall the flavors seemed improved. However, the pork fried rice had very little pork. Luckily, we had also ordered boneless spare ribs, and ended up using those ourselves to make up for the lack of pork in the fried rice.
The biggest challenge by far was the handling of pre-orders. We ordered four days in advance for a 6:00p pickup on New Year’s, yet we ended up standing in the very small pickup area until 8:25p. It became clear that pre-orders were kept in a plastic envelope and were not “started” until you arrived and said you were there.
If the concern was unpaid orders, that’s understandable but then payment should be required at the time of ordering, or at least clearly communicated. Under the previous owners, 6:00p pickup meant the food was ready at 6:00p, which set an expectation for those of us regularly ordering ahead.
Compounding the delays, the restaurant continued accepting new orders, including customized requests (such as no onions in fried rice), which further slowed the kitchen. Although Uber Eats appeared to have been shut off around 7:30 pm, there didn’t seem to be a clear or fair order sequence on how orders were completed, leaving those of us who had pre-ordered, waiting well over two hours.
I do want to express genuine sympathy and appreciation for the four staff members working that night. Despite the stress and some very angry customers, they maintained positive attitudes, which did not go unnoticed.
In summary, the food quality shows promise but the pre-order and pickup process needs major improvement. Clear prepayment policies should be established if that would help them expedite, realistic pickup windows and a defined system for order priority would go a long way, especially for long-time customers who want this new chapter to succeed.
Here’s to wishing them success and hoping this was a holiday-related growing pain and not the new normal.
… moreOn the positive side, most of the food tasted better than before and overall the flavors seemed improved. However, the pork fried rice had very little pork. Luckily, we had also ordered boneless spare ribs, and ended up using those ourselves to make up for the lack of pork in the fried rice.
The biggest challenge by far was the handling of pre-orders. We ordered four days in advance for a 6:00p pickup on New Year’s, yet we ended up standing in the very small pickup area until 8:25p. It became clear that pre-orders were kept in a plastic envelope and were not “started” until you arrived and said you were there.
If the concern was unpaid orders, that’s understandable but then payment should be required at the time of ordering, or at least clearly communicated. Under the previous owners, 6:00p pickup meant the food was ready at 6:00p, which set an expectation for those of us regularly ordering ahead.
Compounding the delays, the restaurant continued accepting new orders, including customized requests (such as no onions in fried rice), which further slowed the kitchen. Although Uber Eats appeared to have been shut off around 7:30 pm, there didn’t seem to be a clear or fair order sequence on how orders were completed, leaving those of us who had pre-ordered, waiting well over two hours.
I do want to express genuine sympathy and appreciation for the four staff members working that night. Despite the stress and some very angry customers, they maintained positive attitudes, which did not go unnoticed.
In summary, the food quality shows promise but the pre-order and pickup process needs major improvement. Clear prepayment policies should be established if that would help them expedite, realistic pickup windows and a defined system for order priority would go a long way, especially for long-time customers who want this new chapter to succeed.
Here’s to wishing them success and hoping this was a holiday-related growing pain and not the new normal.
Luana Arese
Tried this spot for the first time the other day and I was pleased! The staff is so friendly and helped me come up with a combo plate. The food was both hot and fresh AND tasty! I think we found our new go to Chinese food spot.
… moreJulie Russo
We have been ordering the wonton and chicken noodle soup for years at my work. Prices have definitely gone up and the delivery cost is a bit much, but excellent soup and Vietnamese shrimp spring roll. Well, I just found out they are only open 3 days a week, so that is not so great
… moreBill Horan
Call 12/30 to place an order for PU 12/31 at 7pm. I offered to oay in advance and she declined. My wife showed up at 7:05 and the woman at counter went over to a box and took out an order slip and stuck up on the line. They hadn’t even started the order. They continued to answer the phone and take orders even though they couldn’t handle the volume they already had. Our order wasn’t ready until 8:40. They NEVER even apologized. They gave us boneless spare ribs we ordered bone in. They are going to run this business into the ground. Order at your own peril.
… moreClaire
Noodles over cooked and hard, chicken rubbery , $100 for barely any food only feeding 3. I don’t leave bad reviews normally but when I feel like I’ve thrown money away it’s hard not to.
… moreShanon Gilmartin
I ordered off of the Vegetarian Menu… I got General Gau’s Tofu, and vegetable fried rice (with no egg).
The tofu was awful. It was not made properly. It definitely wasn’t General Gau’s. Instead of being a dark, thick, spicy sauce, it was a very watery, buttery- tasting sauce. It looked like a really watered- down apple sauce or something.
I couldn’t eat it, and my coworkers tried it and said it was awful. This was not General Gau’s! It was not even something close! So disappointing!
As an aside, the rice was dry and had a weird taste. I swear that there were a few pieces of meat in there, too.
… moreThe tofu was awful. It was not made properly. It definitely wasn’t General Gau’s. Instead of being a dark, thick, spicy sauce, it was a very watery, buttery- tasting sauce. It looked like a really watered- down apple sauce or something.
I couldn’t eat it, and my coworkers tried it and said it was awful. This was not General Gau’s! It was not even something close! So disappointing!
As an aside, the rice was dry and had a weird taste. I swear that there were a few pieces of meat in there, too.
Kate Macdonald
Excellent customer service from the lady at the register! Food was delicious and FRESH! First time I’ve ever had Chinese food fresh before! They really cared about us as customers and wanted us to really enjoy their food & restaurant! HIGHLY recommend! We’ll definitely be back!
… moreEdwin Perez
They’re friendly. They’re welcoming and the food is fresh all the time nice and fresh. I recommend this place and they’re a very beautiful family. I hope they always be blessed
… moreAdam M
SO TASTY! We tried Chef Co for the first time tonight, and it was a success all around. We tried 4 different things: their garlic noodles, noodles in Peking sauce, tom yum soup with seafood, and their beef chuck tomato soup. Everything was fresh, loaded with flavor, and still hot when I got it home. We found a new go-to spot! Highly recommend!
… moreVivek Mangipudi
Very tasty Chinese food with good selection of vegetarian options. Great value for money and great portion size.
… more