L Smith
I always get fries that are old and sitting under a heat lamp. By the time I get down the street, they are cold. I have complained to Yesenia about it and she says their fries are never cold. They dropped fresh fries this time, so I was happy. The fries were only down for about 30 seconds; which means they were previously fried. They tasted awful and were not soft in the center like fresh fries. They were crispy and dark and they gave me a smaller serving than usual. I didn’t eat them, so that was okay. There was a time when fries at Charley’s were made to order and that was something that set them apart. I miss the Richmond Mall location. That owner cared about the quality of the food he served. Their employees greeted customers warmly and with a smile. I go to Charley’s about once a week, but I will take a break from this location. I live down the street, but I receive better quality food and service at the North Randall location lately. Then, the guy put my sandwich in the bag and it wasn’t lying flat. The result is in the photo I attached. Everything slid off my sandwich and had to be put back on. The cheese was sticking to the box. I won’t be back. Enough is enough. They don’t value me as a customer.
… moreChristiana Mccullough
Customer service was absolutely amazing, makes you want to come in and get food. Greeted when you walk in the door.The food preparation area is clean. Food good and hot.
… moreNikyah Winston
Jesse was amazing and had great customer service! I really appreciate the Mayfield location. Very friendly, and extremely clean. And the food was awesome! I will be coming back.
… moreAlchina
Ariadna was very pleasant and professional as well as the cook Edison and Miguel and zonia it felt great that they all remembered me from previous times. GREAT SERVICE
… moreJared Thomson
I order here from time to time and they always have had great service and food. Everyone is friendly, the food is clearly cooked to order and fresh every time. For pickup I have never had to wait beyond the quoted pick up time to get my order.
… moreNadiyah Yasmeen
Jesse was amazing and had great customer service. Took my order fast and my food was fresh and hot when I got it
… moreEric Porter
Had a great experience! Jessie was very courteous! Great food and the best lemonade! My go to spot
… moreBOCA Randall
Charleys has some good menu options. My go-to is the garlic parmesan cheese fries or a veggie delight sandwich and blueberry lemonade. The restaurant is clean and offers an enjoyable experience.
… moreJames Patton
I always go to this Charleys’s food is always good and service is great! Shamir has a great attitude and is always pleasant as is the rest of the staff.
… moreLisee World
All the girls were extremely nice. My coworker and I stopped by to get our lunch. We had trouble at the kiosk and one of the ladies were nice enough to help us. Special shout out to Jessie !!! She stood out me the most. She is the most kindest, helpful , etc person ever. Conversation was great , customer service was great, plus the food is great. I never have a bad experience when I come here. All 10s across the board.
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