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No matter the name, we’ve stayed committed to quality over the past 30 years. The #1 Cheesesteak in the World is made with only premium ingredients, like 100% USDA choice steak*, 100% all-white meat chicken, all-natural cheeses, and hand-cut vegetables—always grilled-fresh-to-order.
Counter-service chain offering a range of Philly-style cheesesteaks, loaded fries & lemonades.
Hours
| Tuesday | 10 AM–9 PM |
| Wednesday | 10 AM–9 PM |
| Thursday | 10 AM–9 PM |
| Friday | 10 AM–9 PM |
| Saturday | 10 AM–9 PM |
| Sunday | 11 AM–7 PM |
| Monday | 10 AM–9 PM |
Address and Contact Information
Address: 6500 Springfield Mall, Springfield, VA 22150
Phone: (703) 719-0300
Website: https://order.charleys.com/menu/springfield-town-center/
Menu Photos
Order and Reservations
Order: Order online
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Reviews
Sha Doucette
First time eating there. I was pleasantly surprised by the chicken cheesesteak; tender &tasty and a great value. I had the small chicken cheesesteak for $6.99 and added a small fry for $1.00. It was the most reasonably priced meal in the mall. They also had a kids meal under $7, but my grandson was set on a McDonald’s Happy Meal, which he regretted getting because he was still hungry after eating it. He wanted more fries because there were about ten fries total in his meal. He ended up eating half of mine as the serving size I got with my meal was quite substantial for $1. I will definitely return on my next visit to the mall.
… moreSajidah Alqadhi
I ordered a Nashville hot sandwich and asked for the cheese and ranch on the side due to allergy reasons. The cashier was new and needed help from a coworker, which was completely fine. However, the experience went downhill from there.
The first sandwich came out with cheese on it. I informed a staff member, and they said they would remake it. They threw the sandwich away and I waited again. The second sandwich came out with ranch all over it. Once again, I had to go back, and they threw it away and remade it still without a single apology. Each time I went up, staff just stared at me, which made the situation uncomfortable.
When I finally received the third sandwich, there was barely any meat on it. At that point, I was frustrated and asked for a refund. One employee offered to remake it again, but after everything, I had enough.
Mistakes happen, especially with new employees, but the lack of communication, apologies, and basic customer service made this experience very disappointing. This location really needs to work on accuracy and how they treat customers when issues come up. This used to be our favorite location at the mall and the staff before was much better the new staff needs some work.
… moreThe first sandwich came out with cheese on it. I informed a staff member, and they said they would remake it. They threw the sandwich away and I waited again. The second sandwich came out with ranch all over it. Once again, I had to go back, and they threw it away and remade it still without a single apology. Each time I went up, staff just stared at me, which made the situation uncomfortable.
When I finally received the third sandwich, there was barely any meat on it. At that point, I was frustrated and asked for a refund. One employee offered to remake it again, but after everything, I had enough.
Mistakes happen, especially with new employees, but the lack of communication, apologies, and basic customer service made this experience very disappointing. This location really needs to work on accuracy and how they treat customers when issues come up. This used to be our favorite location at the mall and the staff before was much better the new staff needs some work.
Rex Grigg
No free cup of water even with my paid order, they said… many cafes here in the mall give you a small cup of tap water free… not here. Families on a tight budget and this place is being that cheap? C’mon!
… moreRoxana Vasquez
Just ordered me Philly Chesee Steak, was very excited until I opened my sandwich and everything I ask for is missing on a $16 dollar meal. People need to pay more attention and make it right were is management , besides that I was told they were out of vinegar than I witnessed someone else getting vinegar, like really.
… moreSheela S
Please avoid this place at all cost!! Charley’s is overly priced and skimp on the steak!! The Philly steak lacks flavor. I basically had a bread and tomato sub!! Please take heed and don’t waste your good, hard earned money on this place! O stars!
… moreRichard Shores
I have NEVER been more disappointed! I ordered the chicken philly and my only question is…Where’s the CHICKEN?! Both ends were just bread and veggies! It took 3 bites for me to find chicken! I asked the guy at the register about it and he said, ” It comes pre-packaged”.
So they pre-package the inferior amount of chicken for each sandwich and then have the gall and the audacity to charge for “extra meat”! AVOID this place at ALL COST!
… moreSo they pre-package the inferior amount of chicken for each sandwich and then have the gall and the audacity to charge for “extra meat”! AVOID this place at ALL COST!
John Whyman
I like the cheesesteak at Charleys. Very good. The bread is soft. The steak is good. Charley’s is one of my favorite go to food court sub places. ☆☆☆☆ Will go again.
… moreShay “Shay” C
I go to Charley’s a lot in different cities.. and this is the worst I’ve ever seen my sandwich prepared.. the bread is over toasted and somehow soggyat the same time as well as ripped, the meat is stuck to the box and has paper attached to it now and they were skimpy with the mushrooms, onions, and green peppers
… moreDina Mcleod
Absolutely Not.!! I’ve Ordered From Them Twice To Pick Up On My Lunch Break And BOTH Times My Order Was Wrong An I Had To Wait An Extra 10mins For A New Order With Absolutely No Accountability …
… moreStacie Peyton
Basic mall-quality food. Nothing spectacular, but I ate every bite with no regret which is always a good thing. I will say, I did not like the uncooked veggies added to my sandwich. I usually prefer sauteed peppers etc., not cold ingredients added. I actually really hate that. Great Steak is an example of a restaurant that sautees then adds the veggies to the sandwich – MUCH better option for me. Charley’s does offer specialty beverages (lemonades), but I did not get one, but will next time I go here.
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