Mars
We were in town for a medical appointment and decided to head to Carl’s for an early lunch on a Monday. The employee working the register (name on receipt) was named Shawn, and it looked like it was his first day. The manager on shift was helping him with our order. They were both very friendly and attentive. The soda out of the soda machine tasted great, and the food came out rather quickly. We both had western bacon cheeseburgers combos. It was the best burgers and fries that we have had in a long time. The burgers were fresh and the fries were hot and crispy. We will most definitely be going back the next time we’re in Kingman. (Been back several times since then and the quality has been consistent)
… moreW Ressegue
Suggestion: Your already selling ice cream and rootbeer, why not rootbeer floats? Why not a breakfast burger burrito? Is there the option of getting fries well-done? Why no sausage breakfast burrito? Jack in the Box sells a very good cheese cake, why not you? My favorites are the Star and breakfast burger. Thanks for being my favorite fast food joint.
… morePaula thomas
Shawn did an exceptional job. Kudos to you him I’ll be coming back.. pic was bc I was hungry for that Diablo
… moreKimberly Finnelli
Sarah in the drive thru has the best customer service I’ve ever experienced. I had the hardest time trying to read the menu and she stayed so patient and walked me thru each and every menu item without hesitation! She deserves a raise!!?
… moreJeffrey Latham
My wife placed an order for pickup in store using the Carl’s Jr. app. When I went to the store to collect the order, there was nobody at the front counter. To their credit, a worker did greet me very shortly after I arrived and I did not have to wait long. I told them that I was there to pick up a mobile order, and gave two names that it could have been under. The worker looked on the computer and told me, nope, there was no order. I checked with my wife and she told me that it should have been under my name, so I gave them that. They told me it wasn’t under that name, either. I gave them the order number and they still couldn’t find it. They told me it was possible the order was sent to another store (it wasn’t).
Long story short, the order *was* there, and it was under one of the first names I had given the worker; it wasn’t in the computer because it was already made, bagged, and in the warmer. I did end up getting the food that I had paid for after a very unprofessional exchange with a young gentleman who insisted he was the manager, although upon arriving home we found that the small order of regular fries was not in the bag.
… morekathryn Olaughlin
Love Carl’s Jr. Customer service is always great and food is always great. The new Cali XXL so good, definitely try if you haven’t. I personally just had one with the freshest fries.
Thank you Carl’s Jr on Stockton
… morekelly wall
2 out of 3 burgers were made wrong. Called and spoke with the manager, she was very nice and told me they would replace the burgers. I went in about 30 minutes later for the replacement and even those were made wrong. I think the kitchen staff needs some more training for sure.
These look nothing like the El Diablo burger
But that what was ordered. The one in the paper wrapper was the remake
Sad that we sure won’t be getting food from this location ever again, I wouldn’t even review but they can never get it right at this location
… moreAmerican Standard
Burgers were old and cold. They can’t even make fresh burgers or fresh warm food. Drive thru girl needs an attitude adjustment as well. Charging high dollar for cold crap. You can see the cheese didn’t even melt or stick to the burger. It stuck to the bun. ♂️
… moreStinger Stream
Ordered my food on March 2 @ 5:52pm. I ordered 2 famous stars with cheese! They got my order right! However, it was disgusting! My buns were super moist and wet. It was doughy! My pickles were on top of the buns and stuck on them like they been pressed into the buns! It tasted like old used and reheated meat. The drive thru guy had no work shirt or hat but thinks a beanie and sweatshirt is professional attire? The worst part he was so high, he could grab my debit card! Took him 3 times to grab it! When will they start hiring good candidates? People that actually care and respect the company they represent? Beale street Carl’s Jr is better on service and food quality. I’ll go there from now on!
… moreKatrina Krovi
Its usually best to go through the drive thru, since it’s not unusual to feel extremely unsafe inside, be it because of a hostile cashier or homeless people hanging around the interior. The last straw for me was a cashier giving me dirty looks and a feeling he wanted to attack me.
… more