Randall Harvey
While I understand the product may vary from the promotional materials…the crushed burger with no sign of leaf lettuce or tomato, and two slices of not even reheated microwave bacon, soaked in grease from an under temperature fryer used to cook my soggy deep fried zucchini was not even close to consumable. Additionally, I ordered the new Churro Shake which was available in the app, only to be told that it was discontinued at this specific establishment. To add insult to injury, I was then told a refund for the shake was IMPOSSIBLE. Do better…or fired your workers and close before someone gets ill from undercooked food.
… moreTracy Harvey
Ordered on the app and went to pick up the order and got told they don’t make the churro shakes so had to ask two people to change their drinks and I asked for a refund of the shakes and got told she could not do that. Then at home my husband’s Jalapeño poppers were so oily that the oil had leaked on to the burger wrapper which had to drain over the sink. The burger was not made right no tomato, cold bacon and very little lettuce. My waffle fries were nasty cold and oily and the chicken tenders were dry and cold. The food was not able to be eaten because we were scared of food poisoning. The worker also closed at 8pm when your hours say 10pm. I want a refund for my entire order that was $43.32. The work also made a half a oreo shake instead of a medium size that was ordered. She was very rude and pushy about the churro shakes and acted like she couldn’t understand me when I asked for a refund. Yes, I filled out the form on your website because there is no phone number to call to get help. I will not be going back to this restaurant ever! I will be telling everyone I know not to get food from this establishment.
… moreK C
Theresa at the drive thru is top notch customer service. I come here once every couple of weeks and she’s always just wonderful; kind, approachable, always smiling. It is always a brief interaction but it is always 10/10. Thank you!!
… moreCari
Ordered Cali classic WITH BACON. Got charged for bacon, was excited for bacon, but here we are, sans bacon.
Also, PSA, I don’t think ANYONE prefers the bottom.of the bucket ,WHITE lettuce on their burger. Or light yellow. You sure had some pretty green stuff for the lettuce wrap though, didn’t you?
Your Dr. Pepper is out of syrup, and although I got a bonus drink , of course Dr. Pepper, it’s basically brown seltzer water, so thanks for that.
Only good thing, the fries . Seriously unimpressed. I used to love this location… now not so much.
Meh.
… moresheri mcnevin
The lady at the drive thru doesn’t even speak English, so I had to go inside. She was there. I showed her my phone for the pick up order with the name and order number, and she told me she needed the order number and name when it was RIGHT IN FRONT OF HER. she wanted to give me a chocolate milk instead of the root beer that i ordered. She is incompetent and can’t understand a damn thing or speak English. I was incredibly frustrated with the experience and will not be coming back because of it. Carl’s Jr employees are a joke. Losing customers because they can’t do their job.
… moreAndrew
So whatever they got going on there in the mornings is a good thing. The “cook” or whatever have you does it “right”. Also the lady on drive thru is FRIENDLY and legit. GO TO BREAKFAST SPOT. Hope these great people stay. They good
… moreCinthia Herrera
This place is sadly struggling a lot. I went through the drive thru from what I saw there was 3 workers. I waited thirty minutes in the drive thru line. My sandwich I had to take a picture of because they didn’t give me the top part I got two bottoms instead for my bread. I cannot believe I waited that long for my food but also I was stuck in the line with no way of getting out. I asked to you my fries and I still got the original. When I paid I asked for sauce and the girl sounded like she heard what I said and smacked the window which I assumed she was in a hurry. When I got my bag handed to me I didn’t think to check my food and I was afraid to even mention the fries I didn’t want to wait any longer. There was none of the sauces I asked for so I waited for another person to come to the window. All in all the service and the food and the timing all a big big mess. Not recommend at all due to terrible service and the food not made right.
… moreErik nelson
Fries were old and stale. The chicken was fresh but bland and very oily. Soda was 90% ice in the cup.
… moreR
I have been standing in waiting area along with 2 other customers. The person behind counter is refusing to acknowledge there are customers in the lobby
… moreAmanda Rea
We always go to this Carl’s Jr., it’s close and convenient. They always tend to be slow but usually the food is good. This morning we picked up breakfast burritos in the drive thru. There was only one car in front of us, it wasn’t busy. Hey we sat waiting for our food for almost 10 minutes…just for it to be cold. The whole burrito, has items and even my sons French toast sticks. Cold and gross, I had to warm up my burrito. Very disappointed and not worth the price.
… more