Sarah Belcher
We ordered a sampler platter and an order of pizza logs at roughly 5 pm online. The order went through and gave us a delivery time of I believe 6:23 pm. This is the third time we have ordered from Caraglio’s And typically they run late on the delivery time by only 10 to 15 minutes. An hour and a half for delivery is already a very long delivery time for only living about 10 Minutes away. Other pizza places in our location offer 45 minutes at the most. This pizza place is new to our area so we figured we would give it a try. Our first two orders were really good so we didn’t think anything of the third and we’re willing to wait the amount of time. After two hours, I placed a phone call asking when They thought the delivery would be made, and I was put on hold. They came back and told me it would be another 20 to 30 minutes however the delivery driver showed up in less than 10. I placed another phone call to them to let them know we received the wrong order and the pizza logs were actually Apple logs. They explained that they could write my name down and that we would be able to call and have a credit for our next order at this point, I wasn’t willing to do that and asked for the food to be redelivered. They placed me on hold again and then told me it would be another hour for the pizza logs to be delivered. I told them that was perfectly fine because I wasn’t willing to risk the credit not being applied if I called in a paper being lost and that writing my name down on a paper really wasn’t a good system. They stated that was fine and they would re-deliver the food. A few moments later I received a call stating that they would, in fact, not deliver the food and only write down my name. I explained to them that this was not acceptable for me and then I would like the amount of that item refunded to my account. They told me they couldn’t do that so I asked to speak with the manager and I was placed on hold again. I spoke with multiple people who told me that they could not refund my money and only write down my name eventually after being placed on a hold many times in mind you I was very polite and understanding during this whole situation as they kept explaining they had many deliveries and only one delivery driver and I explained that I completely understood the stressful situation and then I just wanted the money refunded. Then someone got on the phone with me and stated this is total bullshit very rudely and told me they would refund the total order. They said it would take a few weeks to refund the money to my Bank account , I said thank you and they hung up on me. Not the most pleasant experience. The only reason I’m writing this review is that I think people should understand what they may be getting themselves into before placing an order. Good luck!
… moreMichael Lanza
Amazing pizza I order all the time! Service was excellent as well. We enjoyed a couple laughs as i ordered
… moreLauren Coe
We have been searching for a pizza place like we grew up with. And we have found it! Never going anywhere else again.
The pizza was fabulous, wings great and the prices very reasonable. My husband never says much but he was impressed! Eventhough it was their busy time the gal who answered the phone took the time very politely to answer all my questions and made me feel like I mattered.
Thank you.
… moreMorgan Kellerman
Caraglio’s Pizza is hands down the best pizza in Rochester! Their gluten-free options are amazing, and they are always consistent with their quality and service. Recently, there was a small issue with our order due to a system error — but before we even had a chance to call, they reached out to us and let us know they were already sending the corrected order. That level of care and proactive service is rare and so appreciated. The Webster location especially is fantastic — you can tell they truly care about their customers. Highly recommend Caraglio’s if you’re looking for great pizza and service!
… moreJullian Beechler
This is what I received today. Thick crust- extra cheese. Very disappointing. I called to get the issue fixed the girl said she would send it back out no worries which was great never had issues here. Over 2 hours later nothing was delivered. This used to be my favorite pizza place in Webster
… moreRobert Brown
they make a very consistent and very good pizza with excellent sauce cheese and crust
… moreBriana Bosworth
I hate to leave bad reviews, but unfortunately I think it’s very necessary for this specific location.
Prior to moving to Webster in 2019, we LOVED Caraglio’s, we were so excited to have one close to home!
Unfortunately the issues began at our very first order. We stopped ordering from them for a while but ultimately we decided we would try them, as we understand staffing turn overs, human error etc. I would say this past summer it went from bad to absolutely unacceptable.
In July, we had pre ordered 4 sheet pizzas for our sons 2 hour pool party. They were over an hour late, cold and incorrect.
Since July we have ordered 3 times. The first time the pizza was delivered to the wrong address and left there – we were asked to go down the road to our neighbors and get our pizza.
The second time the delivery was over an hour late with the food ice cold.
Last night we ordered a sheet pizza, two orders of wings and fried dough at 4:30pm. We were quoted an hour wait. Half our order arrived at 6:18pm. The pizza was ice cold and wasn’t even cut. We seriously had to cut it off piece by piece. The wings were undercooked and had the wrong sauces. The delivery man was very apologetic that he forgot the fried dough. He said a manager would call me to make it right. Well, 30 minutes later another driver showed up with that same
Order of fries dough. Ice cold, the box was even like wet and falling apart from the condensation.
No manager has called me, and nothing has been offered to us seeing as we threw out 95% of the food we ordered last night.
There prices are great, and the food is good but unfortunately we are done and will not ever return to Caraglios.
… moreChris Bateman
Worst pizza I’ve ever had….no sauce no extra cheese as ordered nasty…I ordered thin crust to…worst ever
… moreChad Cassano
We had amazing pizza and wings! In fact, there was an error on the order and not only did they fix it right away but made us a priority! Going back for more!
… moreM J
Have only ordered from here twice.. the first time around we got exactly what we ordered thats why we came back the second time not so much! very disappointed asked for thin crust extra cheese and reg pepperoni and we got thick crust!!and no extra cheese! and the wrong pepperoni .. pizza aint cheap! so until we get what we want we will not be back!
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