Brian Blevins
First of all their was only 2 people working. The girl was running drive thru and front counter. And the guy was cooking and making orders by his self. The manager came from the back turned around and left them again. Orders were sitting on the table waiting to be bagged up. Now I waited 10 minutes to get my order taken and then waited another 20 minutes for my order. The girl was doing the best she could so I don’t blame her or the other worker cooking. I blame the manager because, he should be up front taking care of customers. This is my worst experience at this location. Got to do better!
… moreMonica White
I have never experienced the service I got at Captain D’S tonight awful. Jacob his name told me that this fish is expectable for $15. There was nothing he could do. He did not offer to recook. Did not offer to add extra or nothing. Fish looks like it has been cut in half. Oh and it supposed to be Catfish. Another employee said it was catfish but it was not cooked and dipped right, so she offered to cook more fish. I’m going out to my car with the food that wasn’t right to get my phone so I can take a picture. This Jacob dude follows behind me heading out towards the door and said hey you need to give that food back in order for me to cook more. I took that bag and threw it on the counter and it hit the floor. The night manager comes from the back saying I will give you your money back and I told her I was posting this. She told me why don’t you tell them how you threw the food at my employee She told me she should call the police on me for throwing that bag at her employee. I told her I threw it on the counter and it hit the floor. This is a $15 plate small pieces of catfish that didn’t look like catfish at all. Customer service was horrible between this young boy and the night manager wasn’t no better. I will never go back to that Captain D’S on Liberty Street in Sumter SC. This is how this food was served. Not saying I was keeping some food but who does that follow a customer. Are you serious?? I’m just done
… moreLila June
Let Me say, this was my first and last visit to tour establishment. I Ordered a fish sandwich with cheese and fries.
This is what my husband brought home.
The
Photos speak for themselves
Your lettuce is welted and browning
The fries were hard
What’s up with this fish though!!!
I threw it away
What a waste!!!!
… moreLady Kay
It’s a repeat of disrespect and awful customer service from employees, Bridgette and Abby! They act like they don’t want to serve food to you any kind of way, have attitude all the time, and now it’s a joke when I wanted to order food and nooone was inside to take order because they have to be outside leaving other employees to carry the busy load. It was so funny when I said nooone was inside to take my order. All of the girls thought it was so funny! They have got to do better. They make you feel like your money is not green like other customers!!!
… moreAndy Nickerson
Food was good but I noticed the floor of the prep area was a mess. They were not that busy at the time and someone should of cleaned it. If a worker slipped in and fell you would have a lawsuit on your hands.
… moreSilverFox 55
Good food and good service are hard to find and that is certainly true here! Y’all know I have to tell the truth and here’s what happened. I dined in and I ordered the 3-piece Pollard Dinner w/fried Okra and Broccoli. Kelli (if that’s her name) brought with her someone’s food and one major attitude to my table. In a very loud and condescending voice and as mean and as nasty as she could ask, “Who’s order is this?” looking at me. I said I ordered fish, Pollard. She replies, “We don’t sell that”! WHAAAT?!!! Then I asked what kind of fish she had in which she replied, “Flounder”. I told her I did not order Flounder. Then the people at the table she bypassed on her way to me claimed their food. WOW!
Hang in there…it gets better. When she finally did bring my order I asked her what kind of fish she was giving me she replied Pollard! WHAAAT!!! the Funky Monkey?!!! I could see and hear that Kelli was already in a high and agitated state so I just accepted the cold Broccoli, greasy fish, and great tasting fried Okra. Needless to say, I ate the Okra and took the rest to go.
Don’t waste your time or money here. The food is not worth your money and you certainly don’t want to waste your time being disrespected, under appreciated and not being treated with plain common courtesy just for being a customer.
The photos below are the actual Flounder and Pollard Dinners, and yes, that’s actually Kelli. What’s that black stuff on my Broccoli? Yuck!!!
… moreTerry L. McCathern Sr.
Always get my order right and fast.Very clean and customer service rocks.
… moreThomas Pearson
Everything was jus totally awesome keep up the good work & keep on doing what yall do…..~>>>
… morePeter Miller
We ate here for the first time this past week and all in all I have no regrets…I am by no means a seafood person but I have to say after getting and eating the big platter I was pretty happy with it My wife always tries to get me to try things I don’t like and this time it was the opposite! it was really good! the waitress was kind of distant and uninterested but cordial…very good food ..we will definitely be back!!!
… moreGene Gilbert
Always enjoy the food and service at this location.
… more