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Counter-service deli chain crafting hearty signature subs, salads & kids’ meals in a casual setting.
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Reviews
Michael Goldberg
Update: FROZEN BREAD!
I went to Capriotti’s again because let’s face it. They have some tasty recipes. But this company has really lost their way!
I ordered a medium Cole Turkey and chips. The bread tasted old. I told the girl who seemed to be managing the place that the bread tasted old and asked if they bake their own bread. She told me “No. We received it frozen every two weeks from Las Vegas.” Really? How is that in any way more economical or higher quality than a local bakery? There isn’t a single bakery in all of Salt Lake County that could bake bread for them? Basically, the franchisor wants to make money off of the bread. Even if it means losing customers.
Capriotti’s is supposed to be a high quality sandwich. A few years ago, it was a high quality sandwich. Now, they put more Cole slaw than meat and use old bread.
I have enclosed a photo of the sandwich cut open.
My advice, pass and go somewhere else.
—
Okay, so I saw the advertisements from Capriotti’s advertising 25% more meat. Honestly, I did not plan on going back because there was so little meat on the sandwiches the last time I went there.
As you can see from the photos, there is not much meat on the sandwich. Yes, it is more meat than before. But honestly, it is nothing like when I first went to Capriotti’s years ago. With all of the inflation, I’m sure they are trying to find ways to keep the price down. Also, they probably do not want to reduce their profit margin. Consequently, they no longer have a standout sandwich.
The photos they use in their advertising have the bread smashed to make it look like they have more meat in relation to the bread. But when they first opened their store, they used to take out some of the bread because there was so much meat!
The people working at the store are fantastic! The atmosphere is really nice. Overall, it is a solid two stars because of the portion of meat. After finishing my meal, I actually left the restaurant a little hungry.
… moreI went to Capriotti’s again because let’s face it. They have some tasty recipes. But this company has really lost their way!
I ordered a medium Cole Turkey and chips. The bread tasted old. I told the girl who seemed to be managing the place that the bread tasted old and asked if they bake their own bread. She told me “No. We received it frozen every two weeks from Las Vegas.” Really? How is that in any way more economical or higher quality than a local bakery? There isn’t a single bakery in all of Salt Lake County that could bake bread for them? Basically, the franchisor wants to make money off of the bread. Even if it means losing customers.
Capriotti’s is supposed to be a high quality sandwich. A few years ago, it was a high quality sandwich. Now, they put more Cole slaw than meat and use old bread.
I have enclosed a photo of the sandwich cut open.
My advice, pass and go somewhere else.
—
Okay, so I saw the advertisements from Capriotti’s advertising 25% more meat. Honestly, I did not plan on going back because there was so little meat on the sandwiches the last time I went there.
As you can see from the photos, there is not much meat on the sandwich. Yes, it is more meat than before. But honestly, it is nothing like when I first went to Capriotti’s years ago. With all of the inflation, I’m sure they are trying to find ways to keep the price down. Also, they probably do not want to reduce their profit margin. Consequently, they no longer have a standout sandwich.
The photos they use in their advertising have the bread smashed to make it look like they have more meat in relation to the bread. But when they first opened their store, they used to take out some of the bread because there was so much meat!
The people working at the store are fantastic! The atmosphere is really nice. Overall, it is a solid two stars because of the portion of meat. After finishing my meal, I actually left the restaurant a little hungry.
Ami Rapp
I love the Bobbie, but, the most recent time I got one I found a large bone in it. Ive never had this issue before, but it pains me to think the quality is going down. This has been my biggest pregnancy craving but I dont feel comfortable having it anymore 🙁
… moreAurellius Costello
Honestly used to loved this place. I’m not one to complain but just look at this picture. I paid $10.89 for a medium Bobbie and basically got bread, a little stuffing and some cranberry sauce. You can see some strips of turkey there if you look hard. :/
Great sandwich when it’s made even just OKAY – but this is totally not worth the price if there’s literally no consistent quality going into what’s advertised.
… moreGreat sandwich when it’s made even just OKAY – but this is totally not worth the price if there’s literally no consistent quality going into what’s advertised.
Taylor Cottle
The customer service here exceeded my expectations. Although I haven’t been to this location for food, I still love the food in General. Chris (not sure if it’s spelled right) the GM deserves a raise. I had an issue with the Lehi store and couldn’t get ahold of them to cancel my order. I tried to call 15 times over 3 days. This store wasn’t even in her franchise and she went ahead and helped me and got in touch with who she needed to and got it fixed. I am extremely grateful for the help and the customer service won me over. I will gladly go here over Lehi. I really appreciate the help that was received and going above and beyond to help. Thank you for having such good management!
… moreHeather Del Rosario
Idk how you can mess up a sandwich but they have figured it out! I ordered the turkey sandwich($9) and it came so bare with dry shredded turkey meat that was tasteless and expired slimy tomato. I have had better quality sandwiches from 7-11. And both of my Starry sodas came dark and tasteless?!! I understand that it is Easter Sunday but if you can’t offer quality food , especially for the price , then stay closed on holidays. It might be disgruntled employees or it might be the establishment but either way 1/10 for this order. I suggest Gaetanos sandwich shop if you’re looking for a great sub.
… moreFae
The food was badly burnt. It tasted like the scrapings off the grill at the end of the night. Couldn’t even finish it. And the delivery driver they used dropped it off outside the building and it almost got stolen. Horrible experience overall. I don’t think I’ll ever eat here, again.
Edit: Editing review to say… Don’t trust the reply from the owner below. They got back to us, offered a refund, and when I gave them my info they ghosted me completely.
… moreEdit: Editing review to say… Don’t trust the reply from the owner below. They got back to us, offered a refund, and when I gave them my info they ghosted me completely.
n nnn
Took an hour to get sandwhiches….
Ordered for pickup, I get notified it is ready for pickup. When I get there they were just starting on the food. Not too big of a deal at first but it took a very long time. After the sandwiches were cooked and made, they forgot the Ajus sauce with the French dip. They went over to the sauce tub and said oh we are out, we are going to make more so you will have to wait. The meat for paying for extra meat was scarce, the grills and counters were dirty. Definitely not a good place to eat. There are many other sandwich places that blow this out of the water. Do better, hire better people.
… moreOrdered for pickup, I get notified it is ready for pickup. When I get there they were just starting on the food. Not too big of a deal at first but it took a very long time. After the sandwiches were cooked and made, they forgot the Ajus sauce with the French dip. They went over to the sauce tub and said oh we are out, we are going to make more so you will have to wait. The meat for paying for extra meat was scarce, the grills and counters were dirty. Definitely not a good place to eat. There are many other sandwich places that blow this out of the water. Do better, hire better people.
Les Tuc
Manager Kris has a very good team!
They are friendly and helpful.
The music also adds to a really great atmosphere.
… moreThey are friendly and helpful.
The music also adds to a really great atmosphere.
Danny
I’m writing this review as I wait for my food…. This place is incredibly slow. Waiting 25 minutes for a sandwich. I don’t know why? What really made me mad, was that people after me were getting their sandwich before me…. Came here about a year ago and had a LONG wait. Thought I’d try again, guess this place is just terribly slow at making food. Oh and just heard that they “burnt” my sandwich. Save your time and money and go somewhere else.
… moreTommy
Capriotti’s in Reno is always fast and delicious. Dined in today, waited 40 minutes for sandwiches. Place is extremely understaffed for a Saturday afternoon. Finished all Uber eats orders before the 5 tables that were waiting for food.
… more