Address and Contact Information
Address: 1 Crossgates Mall Rd B222, Albany, NY 12203
Phone: (518) 456-4592
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Reviews
Emma Martell
Extremely disappointing and unsafe experience.
I’ve visited this establishment several times in the past without issue, but this most recent visit on 8/4 was unacceptable. As my friend and I approached the food court to browse, we were pressured by a staff member to get in line before we even had a chance to decide what we wanted after taking a sample.
I ended up paying nearly $11 for a chicken and rice meal with a fountain drink. The rice was completely flavorless, and the drink contained strange black particles at the bottom. I tried to overlook it until I then discovered a chunk of metal cooked into my chicken. We also found small pieces of paper in both of our meals.
I brought this to the attention of the woman at the front who gave us the samples and said I needed a refund. She seemed genuinely shocked and directed me to the register. However, the man at the register (possibly the owner) was extremely dismissive and rude. He took the food, scurried to give me $7 back in cash, and claimed the leftover $3 that I wasn’t refunded for was for the drink, which he said was “fine” and that my meal was only $6.99. There was no apology, no acknowledgment of how serious the issue was, and no accountability. It seemed as if he didn’t want to make the customers in line turn away from buying their meals.
Food safety should never be compromised. I think this whole situation was extremely unacceptable and unprofessional. It’s clear the reputation of this business is more important than the customers satisfaction and safety. If I could give this place 0 zero stars for this experience alone I would.
… moreI’ve visited this establishment several times in the past without issue, but this most recent visit on 8/4 was unacceptable. As my friend and I approached the food court to browse, we were pressured by a staff member to get in line before we even had a chance to decide what we wanted after taking a sample.
I ended up paying nearly $11 for a chicken and rice meal with a fountain drink. The rice was completely flavorless, and the drink contained strange black particles at the bottom. I tried to overlook it until I then discovered a chunk of metal cooked into my chicken. We also found small pieces of paper in both of our meals.
I brought this to the attention of the woman at the front who gave us the samples and said I needed a refund. She seemed genuinely shocked and directed me to the register. However, the man at the register (possibly the owner) was extremely dismissive and rude. He took the food, scurried to give me $7 back in cash, and claimed the leftover $3 that I wasn’t refunded for was for the drink, which he said was “fine” and that my meal was only $6.99. There was no apology, no acknowledgment of how serious the issue was, and no accountability. It seemed as if he didn’t want to make the customers in line turn away from buying their meals.
Food safety should never be compromised. I think this whole situation was extremely unacceptable and unprofessional. It’s clear the reputation of this business is more important than the customers satisfaction and safety. If I could give this place 0 zero stars for this experience alone I would.
Sushant Bhosale
The food’s good, but apparently paying for it is optional—at least until everyone else in line has ordered. Waited a solid five minutes just to hand over my money while two employees ignored the register. The woman in front of me got the same VIP treatment. It’s happened more than once, so maybe it’s part of the business model: keep a line going to look busy.
… moreLily LaRoche
I’m a regular China Max eater, but I wanted to give this place a shot and honestly, I regret it. The food just wasn’t it. The green beans tasted like they were barely blanched no flavor, no salt, nothing. The portion sizes were super small (not worth $20) and both the lo mein and the rice (which I even paid an extra $3 for) were completely flavorless. I had to drown everything in soy sauce just to get through the meal. Definitely won’t be coming back. I’ll be sticking with China Max from now on. At least the people were very friendly and had great service
… moreJen
Food is good but with all the customers they try to get to purchase in the mall you’d think the plates would be bigger. This is the smallest portion I’ve ever received at a Chinese food court place. This is supposed to be a 2 meats/2 sides.
… moreEllie Traz
Seeing all the low reviews honestly surprises me. Haven’t had any problems over here, and I eat here somewhat regularly. Food is always delicious, portions are good, and it’s honestly the only place that ACTUALLY means spicy when they say spicy haha. Staff is quick and efficient, never had any sort of rudeness from them. The sampling can be rather aggressive, but to be honest, they have great food to prove it. Honestly probably the best 15 bucks I can spend on lunch in the entire mall.
… moreArts Itakura
I ordered lomein and fried rice, orange chicken, spicy bourbon chicken.
Except for fried rice, so so.
Especially fried rice, taste is too too bad for me. I’m Japanese. But this taste wouldn’t be accepted for everyone.
… moreExcept for fried rice, so so.
Especially fried rice, taste is too too bad for me. I’m Japanese. But this taste wouldn’t be accepted for everyone.
Korbin P
I have been going to this place for most of my conscious life and the food, people, and prices are amazing. 10/10
… moreNicole Mallory Carrashian
I have been ordering this three times a week, and it was absolutely delicious. Today, I placed my regular order of three parts, Bourbon chicken + a choice of two sides. I am extremely disappointed that the photo above is the portion sizes I’ve received. This is unacceptable. especially as a long-term and frequent customer. There’s one portion of chicken, IF THAT, a few potatoes that weren’t fully cooked and a ton of rice. For the price, this is wrong. They also forgot my extra sauce, which I place with each order, every…single…time; this caused the tiny bit of chicken to be dry and tasteless. I’m considering asking for a refund, but they could not be reached at any of their contact numbers online. Wow!
… moreAR 0259
Go to China Max across the way for cleanliness, good quality food and good service. Do not go here. The staff are rude to customers. I decided to order here because the line was shorter. I’ve never in my life been treated so poorly at a restaurant. First off, the line is chaotic and the food upon closer inspection looked pretty old. Secondly, they don’t take orders or payment in the order of the line so the man behind me paid first while they held on to my CREDIT CARD on the back counter for an inordinate amount of time. I would say they had my card for 3 to 5 minutes while I waited for them to take cash payments from people behind me and take new orders. When I received my food I was not provided sauces or napkins in the bag. I requested sauces and chopsticks. The man slammed down my chopsticks on the counter like I was inconveniencing him. I didn’t take it and to be honest, I barely wanted to take the food. I don’t believe in taking anything from someone given in anger or hate. This restaurant hates their paying customers. It was such a horrible experience and made me realize why waiting in line at China max is worth it! I have never been treated rudely at China Mac and my request for anything is treated with respect and curtesy. The food at China max is fresh and good quality. The staff listen to customers and don’t have visible disdain for them. Avoid CAJUN CAFE at all costs.
… moreAndrew Hagadone (Crazy cat guy)
I LOVE the food here, and I REALLY hope the pandemic didn’t put them out of business! $5 easily gets you a double serving of your choice in meat and 2 sides. If you order rice, you get a ton of it, and it’s delicious! Not to mention the speed of service! They’re so efficient!
… more