Cafe Rio Fresh Modern Mexican

  3.6 – 1,378 reviews   • Mexican restaurant

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Counter-serve eatery dishing up Mexican classics including hand-rolled tortillas, burritos & tacos.

✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery Cafe Rio Fresh Modern Mexican 84074

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caferio.com

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Reviews

Mr. Davis
I had put in a mobile order using the app and I thought I would swing by and pick it up after work. I thought I had picked the correct time but apparently I did not. I was about 5 hours early when I arrived (lol), but the team told me not to worry they had the order and they were able to get it to me in about 6 minutes. Thank you to the cafe rio team and the gentlemen at the drive through for his professionalism. Great customer service and great food.
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Amy
This has always been one of my favorite fast food restaurants out west (Utah). The BBQ pork barbacoa is so good! We had that on nachos and a salad. The portions are huge and everything tastes fresh. Staff is friendly. Definitely recommend!
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Rob Neu
Edit: I’ve reduced my rating further. The issues I noted below continue but now they have really started skimping on how much is included, especially salads and tostadas. The amount of every ingredient seems to have dropped by 30% or so and they’re just pitiful looking now

We have ordered here about twice a month on average over the last year and a half. Almost always on a Friday evening and about 75% from the app for store pick-up and 25% in the store (just going through the line). Most of the time we get salads, burritos, and tostadas. The food itself is still quite good but the service and attention to detail has dropped dramatically in the last few months, starting around October 2023 (about 5 months ago at time of writing this).

Since then we have not had a single pick-up order without some issue. The primary issues are either an ingredient is missing entirely (the meat, guacamole, the tortilla when requested on the side) or the instructions are not followed (an ingredient was not on the side as requested or extras of an ingredient were not added). We didn’t catch the first few until we got home so now we have to check that everything we requested is there before we leave the store. In addition, they are often (probably 25% of the time) 10-20 minutes late the promised delivery time.

For in-store orders (when we stand in line) it just takes forever to get through the line, though the orders are correct because they ask us what we want as they’re putting it all together.

Also when did salads stop going through the toaster?
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Julie Cox
The food was good other than the lettuce. The lettuce was disgusting. It was black and wilted on all four of our salads.
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G A
The staff was very friendly in Tooele! The manager was amazing and very customer oriented! These guys truly care about the job they are doing to satisfy customers. The portions were better than the Jordan landing Cafe Rio. I only have one question. Why does the online ordering offer fajita veggies on the salad but at the restaurant the customer isn’t asked about adding it or the corn salsa? But over all I was impressed!
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John Warr
I pulled this review a few hours after I posted it, thinking I might have been too harsh, but this morning I started reading through other recent reviews and decided I need to add my voice to this choir, hoping management will hear our song of complaint. My previous review:

I know better than to go through the drive through… and I never do anymore, not since Covid, something magically happened during Covid that it became acceptable to only get 80% of the order correct in the drive through line… but I’m injured at the moment and I really wanted some Cafe Rio. I decided to order standard stuff to maximize my chances of getting an accurate order… and I was spectacularly disappointed again. Ordered 3 large tortillas on the side, only got one. Ordered a side of house dressing (I even asked at the window to confirm I ordered the right one), no dressing in the bag. Ordered a standard sweet pork quesadilla, it came with some weird tomato sauce inside with the meat and cheese (I didn’t even know that you could get a sauce in your quesadilla, nor did I know that you had a tomato sauce available). (On a separate note, the sauce was delicious and actually went well with the sweet pork; but I am on a rant, don’t side track me with positives) The employee running the drive through hurried me through my order and never repeated the order back, over the intercom or at the window. I don’t know if it is just the Tooele location or if all Cafe Rio drive throughs have this problem, but I am almost positive that I have not received one single order that was 100% correct since before 2020, probably 6-7 orders. (In store orders are great, almost always correct, even with my wife and girls’ complicated orders.) Please, at a bare minimum, train your drive through employees to repeat back the order before moving the car forward. I didn’t check my order until I got home to my starving wife who just dealt with the missing items.
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DeLanee D
Absolutely love this place. The service is fantastic! Every employee we’ve interacted with every time we’ve been here has been exceptional. The food is so delicious and they aren’t shy about portion size lol. Very clean and chill environment too. Employees don’t make you feel like you’re a burden if you dine in. 5 stars all around and shouldn’t be any lower!!!
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Nicolas Camargo
I usually love this place, but the Tooele location is a joke. I made a to-go order, the regular line was almost empty, and yet I saw them make my single burrito, and have it sit on the counter for 23 minutes (I timed) behind other orders just waiting on a lid…. I understand it’s a tough job, but they had 10 employees, and literally only helping customers in the main line. By the time I left there were 8 people waiting on to-go orders, some longer than me, and the regular line had 3 people…. Yet the to go orders were totally ignored. I called and complained to corporate and they gave me credit, but even corporate tried calling them and no answer…. I heard the phone ring while I was there… And yet everyone was moving at snail slow pace. One of their employees was literally like watching a slow motion movie, the manager kept asking him to do something and he would sass back. I know its a hard job but having a complete order sit out for 23 mins is insanity when it’s not even busy….
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Gary Vinzant
This was honestly the worst experience I’ve ever had at this location. I paid around $20 for my order and didn’t receive multiple things I ordered. There was no tortilla on the side at all, no horchata, and it doesn’t look like I received the sides or extra dressing I paid for either.

It genuinely feels like my order was treated as unimportant, and paying with a gift card should never mean the order gets handled poorly. Missing this many items is unacceptable.

What’s frustrating is that this location is usually good, which makes this experience even more disappointing. But this time? Completely dropped the ball. I would not recommend ordering like this again if accuracy matters to you.

Very disappointed.
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Aubree Broadbent
Extremely disappointed in this location. Took the lettuce off my salad and was shocked to only find a couple pieces of chicken. Also the staff is rude and pushy.
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