Bush’s Chicken is a Texas favorite serving up crispy fried chicken, tender strips, sandwiches, fresh salads, and our famous sweet tea. With a warm, family-friendly dine-in experience and the convenience of a multi-lane drive-thru with carhops, Bush’s delivers fresh, made-to-order meals with true Southern hospitality. Whether you’re dining in or staying in your car, it’s your go-to spot for fast, flavorful comfort food.
Fast-food chain specializing in fried chicken, plus catfish, hushpuppies & desserts.
Address and Contact Information
Address: 9815 Brodie Ln #1/2, Austin, TX 78748
Phone: (512) 280-1600
Website: https://www.bushsatx.com/
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Reviews
Nomi Malone
This service was wonderful. This service was great, but I must give two stars only because the Cashier was planning in her hair fixing her hair working in the register and fixing food for customers that’s unacceptable. You must wash your hands at all times enough playing your hair there was also staff members that I observed with gloves on going in and out the door, bringing other customers their food through drive-through and was not changing their gloves. They were also using those gloves to touch other items that people had to eat with. I am willing to return again for better observations of this location.
… moreDejah Vu
I am writing to express my disappointment regarding the customer service I received during my recent visit. I asked an employee if the gizzards being served were fresh. The team lead told me they were not fresh. I then politely asked if they could fry a fresh batch.
The team lead responded that he could not make that decision and that it was up to a manager. What concerned me most was his attitude afterward. He openly admitted that the food available was old. After saying this, he allowed me to walk away without offering to contact a manager, resolve the issue, or provide any type of customer service.
As a paying customer, I expect honesty, but I also expect staff to care about the quality of the food being served and to make an effort to resolve concerns. The dismissive response and lack of willingness to help created a very poor experience.
I hope this matter can be addressed so that customers receive better service and are not knowingly served food that employees themselves acknowledge is old.
Thank you for taking the time to review my concern.
… moreThe team lead responded that he could not make that decision and that it was up to a manager. What concerned me most was his attitude afterward. He openly admitted that the food available was old. After saying this, he allowed me to walk away without offering to contact a manager, resolve the issue, or provide any type of customer service.
As a paying customer, I expect honesty, but I also expect staff to care about the quality of the food being served and to make an effort to resolve concerns. The dismissive response and lack of willingness to help created a very poor experience.
I hope this matter can be addressed so that customers receive better service and are not knowingly served food that employees themselves acknowledge is old.
Thank you for taking the time to review my concern.
The Real Estate Boss Group “Sadai” Rodgers
Every week my husband comes there to get large digits, twice the gizzards were not freshly cooked. We were very disappointed, especially coming from this location. We didn’t have the best experience in KYLE but here we had in the past I tried calling the store to speak with a manager no one will answer the phone. This is pitiful. You run a business and don’t pick up your telephone. We don’t care to go to this location anymore. Cook your food correctly, especially when you’re dealing with gizzards. And you could be more friendlier I would not recommend my clients or coworkers after this experience not once but twice
… moreTemple Steine
The food was amazing and the person at the register, Aubrey was very helpful. She prepared our food quickly and was easy to understand. Definitely coming back
… moreDana Mattison
We went through the drive thru. A nice lady took our order and even suggested better deal options! It was quite busy but service was fast and efficient. My husband loved gizzards/livers and I enjoyed the chicken tenders. Cole slaw is tasty. So yes, best fried chicken since moving to this area 3 years ago. Maybe the other chicken restaurants should get training here (especially on taste, friendliness & service!)
… moreNancy Santucci
We ate at Bush’s chicken yesterday. The counter service, food, and order was perfect. Employees all with great attitudes as always. Steven came around to the tables, introduced himself and checked on everyone’s satisfaction. He took the time to address each customer by name. This is a fine employee who is truly an asset to his employer!
… moreJase Austin
Manager on 11/7 8pm prepared our meal to go. First he loaded up four crushed rolls. I requested he not use those and he put one back for another one. The chicken was old, the rolls were dried out, the gallon of tea was sticky and dirty on outside of container. This location needs help or should shut down before it gives the other stellar locations a really bad name. This manager is sloppy attire shows his same sloppiness in his work and should be terminated. Hope the owner reads reviews but given the manager on duty today it is doubtful. It’s a shame.
… moreSAM ESCOBEDO
Pretty much done here. I have literally never gotten fresh fries. Always soggy. The chicken is alright, the yeast rolls are okay. The drinks are all ice. The service is terrible. That team leader there is not polite. If he doesn’t want to do the job maybe he should look somewhere else. He never smiles. You can tell he hates it. Hands you the food and walks off.
… moreKayla McCain
Drive thru staff was courteous. The chicken was crispy, crunchy, and cooked to perfection
… moreJoel Chapa
Very tasty chicken and a 3 lane drive through to make it faster. There are a couple of tables outside. Friendly service. The chicken is always hot and tasty. They have a good variety of sides to choose from and the Mac n cheese is on point.
… more