

There’s a Burger King® restaurant near you at 8003 Long Point Road. Visit us or call for more information. Every day, more than 11 million guests visit over 13,000 Burger King® restaurants near them in 97 countries around the world. And they do so because our fast food restaurants are known for serving high-quality, great-tasting and affordable food. The Burger King® restaurant in HOUSTON, TX serves burgers, breakfast, lunch and dinner prepared your way. The original HOME OF THE WHOPPER®, our commitment to quality ingredients, signature recipes, iconic sandwiches like the flame-grilled WHOPPER® Sandwich and fast, family-friendly dining experiences in a welcoming environment is what has defined our brand for more than 50 successful years.
Well-known fast-food chain serving grilled burgers, fries & shakes.
Address and Contact Information
Address: 8003 Long Point Rd, Houston, TX 77055
Phone: (713) 468-8434
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Reviews
I am writing to formally report an extremely unprofessional and distressing experience at the Burger King located at 8003 Long Point Rd, Houston, TX 77055 on December 17, 2025, between 4:30 and 4:40 PM.
I am a frequent customer at this location because I have previously appreciated their fresh-to-order service. On this visit, I used the drive-thru and ordered a plain double Impossible Whopper and a bottled water. I specifically requested the sandwich to be plain because I am lactose intolerant and cannot consume dairy products. I was charged $11.52 for my order.
After paying, I waited at the window for some time, assuming my order was being prepared fresh. When the food was handed to me, the employee was rude in his interaction. I drove off, then stopped shortly afterward to check my order. To my surprise, the sandwich contained two slices of cheese, despite my clear request for a plain sandwich.
I immediately returned to the restaurant to explain the mistake. While addressing the issue, staff members were laughing and snickering, which was inappropriate and unprofessional. To avoid escalating the situation inside, I returned to the drive-thru and requested a refund, returning the bottled water since I could not eat the sandwich.
The employee refused to issue a refund, stated that “it was done now,” and became increasingly hostile. Despite repeatedly and calmly requesting my money back, he used profanity, laughed at me, and ultimately threw $7 at me through the window. I was shocked by this behavior.
I exited my vehicle and went inside the restaurant to retrieve the full refund. The employee continued to speak to me in a disrespectful and condescending manner. When he finally produced the full $11.52, he held onto the money and engaged in a tug-of-war with me, treating the situation as if it were a joke. I had to pull the money from his hand before leaving the restaurant.
This incident occurred on my day off while I was simply trying to get a quick meal. Instead, I experienced unnecessary stress, humiliation, and unprofessional conduct that I have never encountered at a Burger King before. The behavior demonstrated by this employee was unacceptable and deeply concerning.
Due to this experience, I do not feel comfortable returning to this location, and it has negatively impacted my trust in the brand overall. I am requesting that this incident be formally reviewed and addressed to prevent future customers from experiencing similar treatment.
But my guy, CLEAN THE TABLES!! They were dirty, and 2 tables had abandoned food and mess on them. Takes no more than 10 minutes to clear the tables, fr fr