Lauren
The food is good and hot and fresh when ordered. The people are amazing and nice. Always quick in the drive thru and good coupons as well.
… moreDavid Davis
Service is more time than not good. Food is decent.
… moreLiv! Damnit
They have gotten my order wrong 4 out of the last 5 times I’ve been there and the meat is luke warm never hot. I hope the owners read this review. I’m old enough to remember when customer service was done right and here’s how…Pay your employees a living wage. Employees who are paid well preform better. Next hire more people. Oh but you say people don’t want to work. You are right people don’t want to work to be in abject poverty! Paying people $9, $10, $11 an hour is poverty in this day and age. I know many people like you who own a store or 2 and think you should live like kings and barely step foot in the store. Back in the day an owner worked side by side 60+ hours a week and had a decent living and they treated their employees well. We the people should stop shopping at places with these habits, I think we’d see some changes. I don’t blame the employees but it’s the owners and the cooperations who are sucking the life out of the economy.
… moreBrandon Peet
I went to this Burger King today and ordered a meal, it came quick, too quick the meat was at best room temperature (yuck) but the fries were fresh! While I was eating two younger blonde gals walked in and began talking to the young man at the counter, literally a half hour but they weren’t busy at all. Maybe pay a little more attention in the food, you would have gotten five stars.
… moreKenneth Johnson
Night and Day from the old crew! I felt like my business was Wanted and I was even valued! Didn’t wait long but it looked like there were more customers than when I had stopped by before. Before, I was thinking I may not go back there, but now, I feel like I’ve found Excelsior’s best kept secret! New management = New Life! Whoppers are Delicious and Fresh as could be! Even the fries were hot! Lastly, the employees don’t seem so miserable, like they hate their jobs and their lives. I got a smile from a sweet lady. Customer for Life; Highly Recommend!
… moreTeresa Park
I won’t go back there when they send coupons I threw them away. I went there and ordered a sandwich and it was cold it’s like they just slap cheese on a hamburger that was already cold it wasn’t that she wasn’t even melted the fries were even cold. And another time I went through a few days after that just to get an order of onion rings, I got my order they were cold so I drove back run to the drive-thru and told him they were cold and I wanted them remade or my money back so they remade them had to go full-on around it to the front of the store and 5 minutes later they finally brought them out to me but at least they were hot first that way I love Burger King’s food usually but their service is really gone downhill.
… moreAngela Lusby
Poor quality of food. The workers do as least as possible to serve the need of the public. They are always out of some sort of food and if it’s close for them to switch over from breakfast then they have no biscuits. It is a poorly ran establishment. Drive a little extra time to Kearney and enjoy the Burger King there.
… moreCryssi Keeton
There are two ladies there that just make going here an absolute joy for breakfast. If you have not met Dragon Lady, you are missing out totally. Don’t let the name fool you. She is as sweet as a small town icon can be. I will miss her dearly when I move. The morning shift is also, in my opinion, the more accurate and efficient of the shifts. Guess what they say is true, the early bird gets the worm. Or is it burger in this case….?
… moreMask Streamer
Went through drive through ordered 2 Italian Chicken Sandwich Meals, when at the front window they we’re not wearing any gloves and no hair nets, was told to pull around that they are making it fresh, the lady that brought our food out was extremely rude for no reason, got home only one Sandwich was hot and the other one cold and soggy you can tell that it was sitting out for sometime, both fries cold and nasty and some was mushed. Tried to call but no one answered, so I tried one more time they finally answered to only hang up, I thought it was a mistake, that maybe we got disconnected so I called again but they answered and hung up again. This is extremely unprofessional. I paid good money and was very kind to them and should not of been treated or served like this.
… moreBrad Greenstreet
Arrived at 1:22pm and we were the third vehicle in line for the drive thru. Waited enough time to place our order through the mobile application. Got to the window and they had to ask us if we’d been helped and said that they didn’t have our order. Another employee found our order and printed out the other receipt. The drive thru lady had to ask us what we ordered even though she had the order receipt in hand! Told us to drive around and wait for our food after giving us 2/3 of our drinks. Waited for our food and saw several orders going to vehicles after us in line! Couldn’t cancel and refund our order because we ordered through the application. Waited a total of 45 minutes for 3 drinks, 2 orders of fries, 1 order of chicken fries, and 1 order of nuggets.
… more