

There’s a Burger King® restaurant near you at 4225 West Stone Drive. Visit us or call for more information. Every day, more than 11 million guests visit over 13,000 Burger King® restaurants near them in 97 countries around the world. And they do so because our fast food restaurants are known for serving high-quality, great-tasting and affordable food. The Burger King® restaurant in Kingsport, TN serves burgers, breakfast, lunch and dinner prepared your way. The original HOME OF THE WHOPPER®, our commitment to quality ingredients, signature recipes, iconic sandwiches like the flame-grilled WHOPPER® Sandwich and fast, family-friendly dining experiences in a welcoming environment is what has defined our brand for more than 50 successful years.
Well-known fast-food chain serving grilled burgers, fries & shakes.
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Reviews
Then about 2 months ago, this place started heavily going on a decline. The customer service drastically has gone down hill. Where to begin? This one cashier Geneis, comes across very rude with a look in her eyes locked on you that is BEYOND condescending. There’s the Assistant Manager Katie. One day I went to go place my order, and she coldly responded with, “What do you want.” Not a “Hi welcome to Burger King can I take your order” just rudeness. I’m SHOCKED someone like that even IS a manager. I almost confronted them about it on the spot. She also looked at me with those eyes, the same look down on you, condescending eyes.
Let’s next talk about the food quality. Almost EVERY time lately I’ve gone to BK, they get my order wrong. I’ve even ordered in a very SLOW AND STERN tone, nice and clear to make sure they don’t mess it up, and they STILL DO. The fries are always on point but the burgers always taste bland and lifeless UNLESS the Chef Austin is in the Kitchen. Today was the final straw. I made a clear order. The cashier repeated it back. It said ON the wrapping exactly what I ordered. 2 Cheeseburgers Only ketchup, 2 large fries and a drink. I take one bite. THERE WAS MUSTARD on it… I cannot stand Mustard. That was a bad taste that took forever to get out of my mouth. Is it being that selfish to want the order that I pay for to be made the way I order it? I made mention that the only good cook back in the kitchen is Austin. I should not have to scout out when Austin is in the Kitchen just to get a really good meal while every other time it taste like garbage. On a few occasions, the cheese is still cold when I’m given it.
Next up is the TV. Pretty sure they lost the remote or something cause half the time it’s not even on unless you specifically request it.
It doesn’t matter what time of day I come in, it’s the same issue. I’ve just stopped ordering a burger at all AT BURGER KING, because the people in the Kitchen can’t even get it right. At one point I over heard in the kitchen one of the preparation people continuing to get orders wrong to the point of the manager saying “I DONT WANT TO KEEP HAVING TO REMAKE ORDERS!” Not exactly a good look for the business.
It disappoints me greatly I have to go against all the praise I once sang for this place because it was that good. I’ve been VERY passive about marking this place down for their mistakes but enough is enough. It needs to be said. If they improve, I’ll bump up the score but for now this is my 1 star review.
Edit: 2/27/2026 I was informed by a disgruntle employee that the employees in the kitchen that touch your food don’t bother to change gloves after every couple of orders. That is a sanitation issue that the health inspector deserves to know about. This on top of the quality issue I mentioned earlier. The manager Misty was behind my back threatening to ban me for shedding some truth on this place too.