Keepitreal
Stopped by at this BK during a road trip and regretted it deeply. We ordered 2 Impossible burgers. They took a long time and when we asked about it we were told they need to prioritize meat orders. When we got the burgers, they were completely burnt and when we told the guy behind the counter he told us that that is how burgers are. That they cannot do anything about it. Very disappointing – no regard for service, quality or courtesy. Avoid it!
… moreBlair
I had a coupon and the codes weren’t working properly the woman in the drive thru was helpful. The food however was a different story. The French toast sticks were extremely greasy and my sandwich was old and shriveled up(sausage egg and cheese) hash rounds were good though and my dink was watered down. The wait wasn’t long as there was only two people in the drive through lane.
… moreKrishna Nimmagadda
I ordered an Impossible Whopper meal around 8:50 PM before heading into a movie, since I’m a vegetarian. Unfortunately, the staff gave me a regular meat patty inside an Impossible Whopper wrapper. I only realized after taking a bite, and it made me very uncomfortable.
I immediately called the store, and the male associate apologized, admitted the mistake, and told me that since I paid with a credit card, they would issue me a refund. He also assured me that I’d get a complimentary Impossible Whopper the next time I visited. I understood mistakes can happen, so I accepted the resolution at the time.
However, when I checked, no refund was posted. I went back the next day to follow up, and the manager (a lady) told me that I should have come back the same day, and now she cannot issue a refund. This completely contradicted what I was told.
I feel cheated by this location. It’s not about the $10–$15—it’s about honesty, accountability, and customer care. As a vegetarian, this mistake was not only frustrating but also very disappointing. Changing their word and refusing to honor a promised refund shows how little they value their customers. I will never be returning to this Burger King location.
… moreFidel Mercado
First and foremost, My drive thru order took 30 minutes because I was told to pull up because they needed to finish preparing my order. There was already a car waiting in the “pull-up” spot so I was told to go to the front. I waited for 30 minutes and when I finally walked inside to see what happened. I was told that nobody knew I was out front. I woas told (and I quote) “Sorry, They only check the pull up spot” (What???). Food was clearly old, and the sandwich (Steakhouse Whopper) made me and my wife sick.
… morespurlock trevor
People are too busy talking to each other, and never pay attention to getting orders correct. Every order I’ve gotten here so far has been wrong. And when trying to call them, an answering machine picks up, asking for your name and to “press the pound.” I do that, and it just repeats, so you can’t get ahold of anyone here either, without having to actually go to the store itself. Any other burger king, I have no issues. I don’t advise going to this location.
… moreKrishna Dahal
Crispy chicken sandwich was not cooked well, it was raw. This happened both times I ordered, I thought they might have done it by mistake the first time but after second time I stopped ordering from here. It’s not a good feeling to get raw meat after waiting for it more than 12 minutes in a fast food restaurant.
… moreeric Durden jr
I gave them one star on food and the rest are zero stars. The worst customer service i ever had in my life. Just young kids acting crazy and laughing about everything. Their is a young lady there that is very nice and will still be nice to you even if your upset. But some of the kids like to throw out racist comments which I will be contacting HR about. Will never shop at this location ever again and I hope that kid looses his job because he obviously is not ready for any type of customer service job. To throw out a racist slur when all I said was I won’t shop at this location again has me in disbelief. The GM will be getting a nice call from me.
… moremolatov88
This place gave me the worst food and service I ever had! Then when I called in the next day to speak to a day manager she was rude and combative not even listening to me talk! They didnt have ice, didnt have most of the drinks and then gave us diet instead of what we asked for! The burgers were burnt and the fries didnt have salt and were cold! The sandwiches didnt have any sauces either! 30 bucks for 2 people and it ruined our night then corporate tried to give me 50% off my next order! I will never eat burger king again and its a shame cuz it was my favorite before this
… moreHeather Kuhn
Damn. I genuinely feel bad for the people of Harrisburg that find this BK to be their nearest location. I stopped here, today, on the way home from my boyfriend’s place. It seemed to be taking an abnormally long time in the drive-thru line…as in, cars se3med to be at the order screen ordering or waiting, before the cars moved on. Finally I got through. One truck ahead of me in line pulled out of line to go park and walk inside, and one car drove away during my wait for the screen. Thank gosh I did a mobile order, because the voice who came on the speaker was difficult to understand. It almost sounded like a child, but also kind of mumbled.
I pull up to the first window, ask for a receipt, to be told “uh.. sorry… I can’t… do that here. Maybe they can get you one up at the 2nd window.”
That was either an “I don’t know how” response, or maybe just a flat out lie so I couldn’t use my paper receipt to review them. But I think it was the prior… Just an untrained employee.
Anyways. Pull up to window 2, I am immediately handed my bag, so that’s good. But before I can ask for a proper princing receipt (more than just the grill receipt stuck to the bag), a female pops out and says, “Sorry, we don’t have large cups… or medium… all we have is small cups. So what can I get you?”
And I’m thinking… uh okay, so fill me two smalls or something? Idk. But I don’t say that. I’m just thinking, like great. What a day that I chose to try the spicy fire wrap… I wish it would have been able to update the app. So I just replied… “Well, I ordered a large Coke… so I guess… a small Coke.”
Then I am eating my burger, and find they either left out the cheese, or maybe they neglected to tell me they were out of cheese, too.
Then I’m pulled over eating my burger, which is pretty messy, reach for some napkins… and they forget to give me a few napkins, too? What the hell, man?! Thankfully I had a few napkins in the console compartment to clean up.
Honestly, with today’s experience overall, I don’t think I will EVER return to this location. The only reason I gave a 3* and not a 2*, is because I did get my food, mostly as ordered, and it was warm-ish, and did not seem to be tainted in any way.
Thank gosh there are better faster BK’S across the river.
… moreAnderson83
Traveling from KY and stopped here for breakfast. The staff was friendly and the sweet tea was actually sweet. Our sandwiches were also good. Will be stopping here from breakfast tomorrow also. Tables were all cleaned also when we sat down.
… more