

There’s a Burger King® restaurant near you at 300 Herkimer Rd. Visit us or call for more information. Every day, more than 11 million guests visit over 13,000 Burger King® restaurants near them in 97 countries around the world. And they do so because our fast food restaurants are known for serving high-quality, great-tasting and affordable food. The Burger King® restaurant in Utica, NY serves burgers, breakfast, lunch and dinner prepared your way. The original HOME OF THE WHOPPER®, our commitment to quality ingredients, signature recipes, iconic sandwiches like the flame-grilled WHOPPER® Sandwich and fast, family-friendly dining experiences in a welcoming environment is what has defined our brand for more than 50 successful years.
Well-known fast-food chain serving grilled burgers, fries & shakes.
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Reviews
While waiting inside for my order, I observed what I perceived to be an unprofessional interaction between a manager and an employee working the drive-through. The manager, identified by her name tag as Gianna, addressed the employee in a raised voice that was clearly audible throughout the dining area. She instructed him to slow down on taking orders and stated that he was not supposed to be at the drive-through window, asserting that she was assigned to that position. She directed him to remove his headset and leave the drive-through area. The tone and volume of the exchange were such that multiple customers in the dining room took notice.
From my vantage point, the employee did not appear to be engaging in any misconduct or behavior warranting public correction. On the contrary, he appeared focused on his responsibilities and intent on ensuring that customer orders were processed efficiently during what was evidently a busy period. When he later came to the front counter, I recognized him as Chris, the founder of the Project Me Foundation, an organization that serves youth throughout Oneida County. I approached him privately to ask whether he was alright. He responded calmly and professionally, indicating that the restaurant was busy and that such situations can occur. However, several other customers expressed concern about the manner in which he had been addressed. One individual even suggested that he leave his shift, but he declined and continued fulfilling orders with composure and professionalism.
Shortly thereafter, another manager identified as Bella asked Chris to assist with preparing bags for Gianna. Moments later, Gianna approached and instructed him not to touch anything related to the drive-through, again in a tone that I perceived as unnecessarily harsh and dismissive. This second interaction further contributed to the impression of inconsistent direction and a lack of professional courtesy.
I fully understand that fast-paced environments can be stressful and that managers must provide direction to ensure smooth operations. However, corrective instruction should be delivered in a manner that maintains dignity and professionalism. Publicly reprimanding an employee in a loud and discourteous manner not only undermines morale but also reflects poorly on the establishment in the presence of customers.
I respectfully request that this matter be reviewed and that appropriate steps be taken to reinforce expectations regarding respectful communication and leadership practices within your team. Thank you for your time and attention to this concern.
Accidentally placed an order at a different location they wouldn’t help me with the order they wouldn’t give me the food and there are no refunds
What horrible customer service how rude can you possibly be
Not many organized employees. Person in charge repeatedly reprimanded employees for speed.