Whitney Boutwell
Placed an online order and still had to wait in the regular line because there is no separate line for online pickups. When I finally got to the window, the employee didn’t even ask for my name and just made an order she saw on the screen. I watched her making something but assumed it was for someone else.
When she brought it to the window, I told her that wasn’t my order. She said there were no other orders. Another employee then asked if I was DoorDash. I said no, I placed a mobile order with a 6:50 pm pickup time. She told me you can’t set a time on the app — but you absolutely can.
I tried pulling up the order in the app, but it wasn’t loading, so I showed them the charge in my bank account. The employee simply shrugged and leaned against the freezer with a “not my problem” attitude.
If the app isn’t working properly, it needs to be fixed. The lack of help and customer service was very disappointing.
… moreMichael Isom
First time visiting Bruster’s and Landon helped ensure an exceptional customer experience. They use an old-fashioned process and recipe, so it was a different flavor, but definitely worth trying.
… moretara thompson
Made an online order tonight, when I got there my order hadn’t been made yet but when I received it it was dripping from the top melting. I was disappointed in the cotton candy explosion (I ordered a pint). Barely any candy pieces so just cotton candy ice cream.
… morebig waves
They can’t make a banana split just gave me a bowl of mush they need to Google how mSne a split if I wanted a bowl of mushy ice cream I would ordered one will go to queen next time
… moreRiley Tibbitt
Came to this location tonight and was met with the rudest employee. Answered the drive thru speaker with an attitude, got an attitude for asking about getting one scoop in a waffle bowl (didn’t know that wasn’t a thing) Then got to the window and was handed a CUP. I politely said that I ordered a waffle bowl and the girl said “well I charged you for a cup so…..” I will never go back and honestly the service needs to be handled.
… moreBill Stewart
Love their BYOB deal on Thursday’s! I got 1 new flavors on my Banana Split and it was a Fantastic creation made by Sarah
I love this Bruster’s and it’s convenient location. I’ve been going to this Bruster’s since it opened. I had White Turtle, Graham Central Station and Chocolate with Pretzel Pieces! Sarah’s only 3rd day on the Job! Kudos!!
… moreAce Anderson
Went today got two banana splits, and a cotton candy explosion. They put no toppings on the banana splits no chocolate, no pineapple no strawberry toppings at all to pay that kind of money they should give you what you pay for.
… moreMemaw Griffith
Great walk up experience! Kids ordered cones and I had a milkshake that was rich and thick. 5 star experience!
… moreEthan Unger
Came in late tonight 2/26 didn’t realize it was about closing time the 2 girls working were super nice, felt bad for being there late where not from here and didn’t realize the time!! Shoutout them for be nice and cool though! Milkshakes were fire
… moreTaron
The service is good! No kwams about that. The ice cream though is underwhelming. I think that Bruster’s is in a comfortable spot, but their product is not consistently good though you pay specialty prices. I have visited this same establishment enough to know. From this point, we are starting to back off. On the flip side we have found top-tier ice cream at great prices.
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