

Bruegger’s bakes up authentic New York style bagels every morning, ready to be topped with our signature made-in-Vermont cream cheese or perfect for a variety of breakfast and deli sandwiches alongside tasty sides of hashbrowns, muffins, sweets, and custom blends of hot and iced coffee. Breakfast & lunch catering is available by ordering online. In a hurry? Order Ahead using the Bruegger’s mobile app.
Cafe/bakery chain preparing small-batch, New York-style bagels, plus breakfast & lunch sandwiches.
Address and Contact Information
Address: 8340 W Bluemound Rd, Wauwatosa, WI 53213
Phone: (414) 443-1303
Menu Photos
Order and Reservations
Order: Order online
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Bruegger’s Bagels | Wauwatosa, WI 53213
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Reviews
The sun-dried tomato spread tasted like ketchup. It’s been a long time since I’ve been to Bruegger’s and the quality has decreased significantly while price has increased. We won’t be back.
I ordered the Hot Pastrami, I am so glad I did. Great balance, and the everything bagel added the right bite.
The team was efficient and friendly from start to finish. My order came out quickly and everything felt smooth, even with a steady flow of customers.
I will be back next time I’m the area.
I had a very disappointing experience with this business. I placed a pickup order for 7:30 AM — plenty of time, considering they open at 6:00 AM. When I arrived shortly after 7:30, my order wasn’t ready. No one greeted me or offered any updates. I had to initiate the conversation and was told they were still waiting on muffins to finish baking.
By 7:45, I asked again, but staff continued assisting other customers without acknowledging the delay or offering any sort of explanation or solution. Finally, at 8:00 AM — 30 minutes after my scheduled pickup — I received my order.
What made the situation worse was the complete lack of accountability or professionalism. When I expressed my frustration and mentioned I was now late for a meeting, the employee, Darnell, responded with “You’re welcome” instead of an apology. When I pointed out the impact of the delay, he dismissed it by saying, “It’s not my fault the muffins aren’t done and you put in a big order,” followed by, “Well, you better hurry up.”
This type of customer service is unacceptable — rude, dismissive, and lacking any sense of responsibility. I spent over $80 on this order. I understand delays can happen, but the way it was handled — with zero communication or attempt to make things right — was completely unprofessional. Offering a substitution, a partial refund, or even just a sincere apology at the time would’ve gone a long way.
I was finally able to reach a manager a week later, who did apologize, but I was told they usually get good reviews on Darnell. While I appreciated the apology, it was too little too late.
I don’t typically leave negative reviews, but the lack of basic customer service here needs to be addressed — especially for customers placing large orders and expecting professional service in return.