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Bronx Soul Food Restaurant 1306 East Gun Hill Rd … – Instagram
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Reviews
Best Soul Food & Family-Friendly Experience!
I can’t say enough great things about this place! We stopped in for some soul food and ordered mac and cheese, BBQ chicken, and rice and peas—everything was absolutely delicious!
The mac and cheese was rich and cheesy, the BBQ chicken was cooked to perfection with just the right amount of flavor, and the rice and peas were seasoned just right.
What truly made the experience special, though, was the owner. He went above and beyond by sitting down with our 4-year-old son and playing video games with him while my husband and I placed our order. It was such a sweet and thoughtful gesture—it really made us feel at home. You can tell the owner cares about his customers and treats everyone like family. The vibe is laid-back and welcoming, perfect for a family outing. We’ll definitely be back for more!
Shortly after placing the order I received a call from the restaurant that they did not have any fried chicken. I was given the options of choosing between baked or BBQ. I was confused because normally soul food restaurants are made to order. I told the lady I’ll take fried shrimp instead and I’ll pay the difference. She then proceeded and put the manager on the phone. He explained to me that he cannot do that and I would have to call Uber to make the adjustment since it is over the allowed amount to make changes. After conversing for a few minutes and me inquiring when the chicken would be done, a time around 9:30ish (PM that is) they should be finished cleaning and cooking the chicken. At this time it’s about 8:10pm. I said ok cool, I’ll wait.
I get a call from another manager stating that they do not have fried chicken and I was given the same options as earlier. I explained to the lady I spoke with another manager who told me that the fried chicken would be ready at a certain time. This lady had a little attitude. I told her it’s fine I would just cancel my order because this is just ridiculous and I hung up.
I began calling Uber support and as I was calling Uber support i saw the restaurant was calling. I took the call. It was the Manager I spoke to earlier. He apologized and told me that it was extremely busy and that they would have the fried chicken. He again offered me the same options as earlier. I told him that I do not like BBQ chicken and I don’t order baked chicken in the streets. Long story short, he persuaded me to get the baked chicken and that I would not regret it. If I regret it, I would get dinner for the family. He even threw in two Sunkist sodas.
My food come and it looks just like the picture. I didn’t not care for the food. The mac & cheese did not taste like it was made from scratch, the collard greens was a bit on the sweet side and I did not like the chicken. The chicken was a bit on the salty side. In addition, they forgot my corn bread and my Sunkist sodas.
I gave it two stars because that guy really got me to step out of my comfort zone and order that baked chicken. Plus my husband said it wasn’t too bad to him. I’ve personally had better soul food. I will not be ordering from here again.