Zhenique Jackson
The ice chamber in the ice machine is filled with obsessive mold , drink nozzles are not getting taken off and sanitized at night mold was in my drink, one chicken biscuit done one was not . This happens all the time I’m so sick of it .
… moreShay J
Chicken Gets smaller and smaller you’re basically paying 10 bucks for breading. Macaroni & cheese had a hair in it. I almost swallowed it. I haven’t ate here in a while, but I figured they had to have gotten better. They need to close this store down.
… moreAngelina Savini
I placed an online order 11:44am to schedule pickup for 12:30pm. We arrived at the location around 12:25pm, was told through drive through to come inside. We parked in the designating Togo area, my dad had gone inside. 45 minutes go by and I’m getting worried, so I go inside. He was still waiting while others were steadily getting orders to go and leaving. At this point I need to get ready and leave for work soon, so I’m getting frustrated as to why our order wasn’t ready yet. Once I walked in and grabbed someone’s attention upfront (I didn’t catch his name but I know he was wearing an Orange shirt today—who was fantastic and working circles around everyone else) then the order was put together and ready. I left with our order at 1:16pm, my receipt said it was processed/rung out at 12:23pm.
The staff were uncommunicative, unproductive, and whoever was Manager on Duty is incompetent and inefficient. With experience in service industry and mgmt, there is no reason to be 45 mins to 1 hour behind on Togo orders, with handfuls of other upset customers. Whatever manager may, or me not even be there shouldn’t be in leadership if they cannot handle a Saturday lunch rush. As for the rest of the staff, whom other customers mentioned noticing blatantly ignoring them or just being gravely inefficient (some mentioned rude attitudes or looks but I can only speak on my experience, and that wasn’t my biggest concern) they clearly need further training on sense of urgency and communication in the kitchen/expo to customer service.
Albeit terrible customer service and work ethic the food is good. Whoever is actually on the cook line do their job well, shout-out to them for making great food.
… moreAntonio Linney
Expect to spend at least 10 min. In this store. A bunch of young kids who know nothing about customer service. I stood there in front of the pick up with nobody else in the store for 5 min. I couldn’t believe it. NOBODY acknowledged me even though all of them except the cook looked at me. I eventually asked the young man walking back and forth behind the counter did they have an order for me. He said yeah they working on it. About 5 min. Whole I’m typing this review I look up and my order is on the counter they never said the name of the order or nothing. Whoever the owner is he’s just making money because he is not making sure the customers are getting ANY customer service. This has been like this 90% of the time. I looked at a customer who had come in after me and said man they have the worst customer service. His response, it’s like this all the time. I agree
… moreKatelyn Hall
They have a very bad mold problem in the bathroom that poses a significant health issue. It was actively dripping so the leak is still active. Food was good and staff were excellent, they deserve a clean and safe work environment.
… moreSara Austin
I went to get some mashed potatoes and gravy for my husband who had nose surgery and needed something soft to eat. The young lady was very polite and helpful and told me what options I had.
… moreTa’Mar Dixon
This is the last place I have yet to place a review for this location. I usually order online as I work a ton. Everytime I order it is either wrong or missing something. Bojangles is wrong for making “bo sized” fries a medium but it’s even worse that this store doesn’t fill the fry to the top ever. Management and service is horrible as well. These pics are before I even touched them. Stop coming here
… morebenito murillo
this morning jun 10 2022 @ 11 am ,me and my wife went to the restaurant and ordered two chicken biscuits at the time we did the first bite on them the meet feel strange so we decided to check them and the meet still RAW. Seem like they keep in the fryer for one minute and ready to go that was disgusting
… moreMsRespectOthers
They serve hard biscuits here. I like light fluffy biscuits and these people don’t care what they serve you. I will be going to the one on South Elm St from now on.
… moreVida Bell
Last time eating here. Sauces are 42 cents this the only one that charge me to enjoy my food and the size of the food don’t match the price plus customer service doesn’t exist here. I’m sticking to chic fil a it’s one light down.
Also hate you talk to AI when ordering.
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