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Exceptional quality at lightning fast speed is what we’re all about. Artisanal ingredients on the assembly line. Inventive to classic. You decide from over 30+ toppings. Blazing hot oven + dedicated pizzasmith + 180 seconds = fast-fire’d, perfectly crisp perfection. Sound good? Enjoy the rest of your day.
Hip counter-serve pizzeria dishing up crispy, thin-crust pies made with creative toppings & sauces.
Address and Contact Information
Address: 1475 Western Ave, Albany, NY 12203
Phone: (518) 261-1125
Website: https://locations.blazepizza.com/ny/albany/1475-western-ave.?utm_source=gmb&utm_medium=yext
Menu Photos
Order and Reservations
Order: Order online
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Reviews
Sanjiv Talwar
I know this may sound a little off to other pizza lovers but I have realized my Pizza comparisons are with reference to Dominos. Dominos provides a consistently good offering at really decent prices and is available practically everywhere. Value and quality. My go to is Jalapeño and Onions. So when I rate another pizza place, it has to match quality and price – basically value. my first pizza from blaze was a large with Jalapeño and Onions. I did at the last moment decide on the fresh mozzarella and not the shredded…. You can see what I got …. When getting a fresh mozzarella pizza, I do expect decent coverage such that any decent size bite has some cheese in it. As you can see from the picture, this was not the case. Which lead to another issue – the red sauce was overwhelming where there was no cheese. The pizza seemed to be undercooked, soggy. The only good part was the bite of the Jalapeno…. And the price was over 2x what I would need to pay for a similar Dominos pizza and probably about 2x the stuffed crust one from them. There was also, to me, an unpleasant smell when I entered for the pickup. There was some machinery going on and when I came back (I was early first time), I didn’t smell it. To me didnt pass the compare test….
… moreChristeal
Disgusting, Gross, Filthy and many other negative adjectives best describe the current state of Blaze Pizza.
It took awhile for someone to acknowledge us at the counter but eventually placed our order with a young woman who mumbled something incoherently. I have slight hearing loss and thought it was my fault I could not hear her. I ask her to repeat what she said and again could not understand her. I turned to my spouse for help who also was dumbfounded. I honestly thought that maybe she was speaking another language. After picking up on a few words, I realized that she was simply speaking in a whisper and mumbling her words.
I remained confused as she slowly worked, stopped, went to the kitchen and discarded my pizza mid preparation then started over, all without any explanation. A line was forming and the only worker was this young woman who was working so slowly it seemed intentional.
She seemed intent on preparing the pizza one way and was confused and/or annoyed when I asked for more than one type of cheese. Now her voice and speech was clear as after every topping request she demanded “is that it?”
She overloaded the pizza with cheese and skimped on other toppings. I was worried about the amount of cheese she added but was afraid to say anything.
The pizzas were cut in 4 large pieces and two smaller pieces. Between the large cuts and overloaded cheese, it was impossible to eat or fold. Everything just slid off the large slices in a goopy mess.
As for the state of the restaurant, the prep area was gross and covered in splashes of sauce and other detritus. The drink area was dirty, had no napkins and no ice. The entire restaurant looked as if it hadn’t been cleaned in several days. The floors were covered in debris and none of the stations had napkins.
As for the pizzas; what little we did manage to get into our mouths was not tasty. We ended up throwing most of the food in the trash.
It has been a tic since we’ve eaten at Blaze but it is nothing like we remember it. To say that it has gone down hill is an understatement.
Whomever owns this restaurant is severely neglecting it and its staff. We will NEVER go here again.
… moreIt took awhile for someone to acknowledge us at the counter but eventually placed our order with a young woman who mumbled something incoherently. I have slight hearing loss and thought it was my fault I could not hear her. I ask her to repeat what she said and again could not understand her. I turned to my spouse for help who also was dumbfounded. I honestly thought that maybe she was speaking another language. After picking up on a few words, I realized that she was simply speaking in a whisper and mumbling her words.
I remained confused as she slowly worked, stopped, went to the kitchen and discarded my pizza mid preparation then started over, all without any explanation. A line was forming and the only worker was this young woman who was working so slowly it seemed intentional.
She seemed intent on preparing the pizza one way and was confused and/or annoyed when I asked for more than one type of cheese. Now her voice and speech was clear as after every topping request she demanded “is that it?”
She overloaded the pizza with cheese and skimped on other toppings. I was worried about the amount of cheese she added but was afraid to say anything.
The pizzas were cut in 4 large pieces and two smaller pieces. Between the large cuts and overloaded cheese, it was impossible to eat or fold. Everything just slid off the large slices in a goopy mess.
As for the state of the restaurant, the prep area was gross and covered in splashes of sauce and other detritus. The drink area was dirty, had no napkins and no ice. The entire restaurant looked as if it hadn’t been cleaned in several days. The floors were covered in debris and none of the stations had napkins.
As for the pizzas; what little we did manage to get into our mouths was not tasty. We ended up throwing most of the food in the trash.
It has been a tic since we’ve eaten at Blaze but it is nothing like we remember it. To say that it has gone down hill is an understatement.
Whomever owns this restaurant is severely neglecting it and its staff. We will NEVER go here again.
Dan Lewellyn
The employees are trying their best but the expectation from ordering online is obviously false. It said it would.be ready by 6:08… it’s 6:30 and not even close…
Update: I got my pizza at 6:58. 50 minutes late. But… I ordered 3 pizzas and there were only 2. The third hadn’t even gone in the oven yet! They wanted me to wait 20 more minutes.
To their credit I did get a full refund but only because I asked.
I know stuff happens but this was beyond redemption. I didn’t even get an apology. From one of the employees I got, “You got your refund so you can leave now”.
… moreUpdate: I got my pizza at 6:58. 50 minutes late. But… I ordered 3 pizzas and there were only 2. The third hadn’t even gone in the oven yet! They wanted me to wait 20 more minutes.
To their credit I did get a full refund but only because I asked.
I know stuff happens but this was beyond redemption. I didn’t even get an apology. From one of the employees I got, “You got your refund so you can leave now”.
David Kreis
How in the world do they maintain 4.2 stars? ZERO STARS is being charitable. After reading SOOOO many negative reviews with the same descriptions wouldn’t it be easier to just fix the issues (clean the place, hire a decent manager that can manage staff and empower that manager to actually correct customer issues.) So here we go. Placed an online order. Told it would be ready at 5:37. At 6:10, I asked to cancel my order and request a refund. I was told I had to cancel it “online?” Pulled up the app and handed it to the employee and asked how I do that? She couldn’t figure it out either. A SIMPLE CHEESE PIZZA (burned to a crisp and didn’t realize until I got home.) COMPLETELY INEDIBLE. Apparently they couldn’t find the second part of the order. A pepperoni and meatball pizza. I suspect they gave it to the customer in front of me but hey, It happens. They remade that pizza and I didn’t discover until I got home that it was missing several ingredients. Brought the burnt pizza back to the store (see photo) and asked for a refund. Told they can’t do refunds in the store. So in summary, Paid for two pizzas- couldn’t eat one of them, and the other was wrong. I have had similar experiences at this store and on one occasion was offered a free pizza coupon but could not use it online. Only option is to go stand in line in the store for an hour or two to get it wrong again.
I am going to predict the response from Blaze to this review- “we are sorry your experience didn’t live up to our high standards and we will use this information to improve. And to please contact customer care. HARD PASS. We are done with this location. Going to predict they will be out of business in under a year.
… moreI am going to predict the response from Blaze to this review- “we are sorry your experience didn’t live up to our high standards and we will use this information to improve. And to please contact customer care. HARD PASS. We are done with this location. Going to predict they will be out of business in under a year.
Rosalynn Duvall
Used the online order platform. The two pizzas were fine but the last one did not appear to be something made by blaze pizza. Not sure how that happened. Will be cautious with the online ordering moving forward.
… moreCarol Williams
Our department ordered lunch for work. We are placed our individual orders online for pick-up.
When we arrived to pickup our orders it appeared pretty dark and the establishment needed tidying up. Nonetheless, we proceeded to the pickup area wete they store the pizzas ready for pickup. As we looked for our orders and began to check them for accuracy the man behind the counter began to yell at us. What are you doing! Why are you looking at the pizzas! We stayediwe are making sure they are correct was stated. He tells again are they your pizzas? I’m the owner and I need to know he continues to tell. We state yes they are and we just want to be sure they are correct be leaving the restaurant! He goes well I just need to know, I need to make sure your no Uber eats or someone! We state that’s understandable but it’s the way you are yelling and staying it, TONE is everything. He simply turns and goes back to making pizzas. No apology ..as this was my first time visiting a blaze pizza I am not sure I would visit or purchase again. Customer service and being respectful is everything for me when I’m spending money.
… moreWhen we arrived to pickup our orders it appeared pretty dark and the establishment needed tidying up. Nonetheless, we proceeded to the pickup area wete they store the pizzas ready for pickup. As we looked for our orders and began to check them for accuracy the man behind the counter began to yell at us. What are you doing! Why are you looking at the pizzas! We stayediwe are making sure they are correct was stated. He tells again are they your pizzas? I’m the owner and I need to know he continues to tell. We state yes they are and we just want to be sure they are correct be leaving the restaurant! He goes well I just need to know, I need to make sure your no Uber eats or someone! We state that’s understandable but it’s the way you are yelling and staying it, TONE is everything. He simply turns and goes back to making pizzas. No apology ..as this was my first time visiting a blaze pizza I am not sure I would visit or purchase again. Customer service and being respectful is everything for me when I’m spending money.
Elnaz Mehraein
Terrible customer service, burnt pizza
Having fun with stuff and not taking care of customers and doing orders wrong
No manager around
Doing orders wrong two time
Wasting time just with the presence of 4 customers
It took 1/5 hours to get this burnt pizza
… moreHaving fun with stuff and not taking care of customers and doing orders wrong
No manager around
Doing orders wrong two time
Wasting time just with the presence of 4 customers
It took 1/5 hours to get this burnt pizza
Marina Marcello
Place is called Blaze and their pizza is fire!!! The only little thing I’d recommend is the base doneness should be crispier, even though they have a well-done button, I still think the base doneness is a tad under. But like, that’s not a bad problem to have!
… moreKaren Di Palma
We like Blaze a lot. We love lots of toppings and you don’t pay for individual toppings like at other places. We always get a BYO white veggie pie. It’s our grandson’s favorite pizza place too. He loves the simple pie and eats the whole thing! I like the Rewards program too. We have bought the 5/$35 which is a great value. Thank you.
… moreSunshine One
I am so pleased with my orders , it’s so fresh and tasty. Blaze Pizza are here to make sure the Customers are content with their meals. I am so proud to have done business with them. I shall continue to do business with Blaze Pizza. Congratulations to everyone who works in Blaze Pizza, who’s done a Superb job in making my Evening!
… more