Jewel Gonzales
The brand has gone down noticeablly and the burgers are average. That’s fine and they are better then a good majority of fast food burgers it’s just the restaurants being so unclean and outdated that it definitely puts a damper on the food. I would recommend for anyone just wanting a okay burger but will not be going out for my way for them
… moreDaisy Huerta
Was charged full price for a cup of Ice, usually water cups are provided to customers as courtesy. Did not expect to get this for free, but also was not expecting to pay full price for a large drink, when it was only ice.. not even a large cup of water. Customer service is not good whatsoever
… moreMercedes Juarez
From out of state and it was our first time trying. Nice and clean. No food items were out of stock. We got 3 burgers, a kids meal and a breakfast burrito.
… moreFord2011NM
Have always liked Blake’s, but today was very disappointed when we opened up my dads chile. It looked like paste…not the traditional chile we’ve had there many times before and enjoyed. I understand that food isn’t the same after sitting for hours, and that’s why they should have thrown it out and made a new batch. We paid at 5:48 p.m. and got home at 6:00 and opened it up to find a nasty dry paste. Come on Blake’s…you can do better. I don’t ever complain but this chile was gross.
… moreMr Bro
Why take or should I say not take call-in orders when customers call and get put on hold for 15+ minutes and while I’m driving there waiting on speaker phone nobody is picking up to take my order; so, when I get there I end up just having to order at the drive thru all while I’m still on hold… the worst part about it is there are no other customers here; I’m the only one ordering right away; no line, no other customers, no other cars besides employees. Maybe it’s a red flag that nobody else is here… duly noted; and, last visit due to your employees lack of motivation and customer service.
… moreFrank Parks
At this location I have had several badly overcooked burgers & waited so long for them that they were cold, but today was the worst. I went through the drive up lane with only one car in front of me & no other vehicles in the parking lot. I waited for nearly 15 minutes for my order. The burgers were hastily wrapped, so I should have checked them in the parking lot, but didn’t. When I got home this is the burger I got. Where is the patty you might ask. Well I asked that also. I called the customer number on the ticket, explained my problem. She transferred me to the store location. After I held for nearly 20 minutes, I got in my car & drove back to the location. There was NO ONE in the store nor in the drive up lane, four people at the back counter, & a cook up front, yet no one had answered the phone. As I complained, & I’ll admit I was angry, a young lady from the back counter called out that the number on the ticket went to the call center. I told them that I had spoken to the call center & they transferred me to their location, but the phone was ignored. Then she said well they were very busy, which angered me more. I yelled out that yes I could see they were very busy since there was no on in the store nor anyone in the drive up lane. I yelled at them to answer their phone. Then the cook went to the back & a man, I assume the manager, came up front & refunded my money. When I got home, the phone was still ringing it had been over 40 minutes. This is the closest Blake’s to me but I will not be returning to it. I will take my business elsewhere. I had to give this complaint one star to post it. Based on previous orders & the ghastly one from today it does not deserve any stars. It seems since your app was introduced, your walk in & drive up customers, which have always been your bread & butter, no longer deserve attention.
… moreEdgar Quiroz
Chaotic and incompetent. Waiting at a stall for 1 hour after ordering through drive thru and when I finally went inside to see what was going on I noticed people just standing around, not knowing where my order was and it appeared they didn’t even start it. Worst experience in a drive-thru
… moreJorge Duran
Excellent burger 2 years ago
08/11/24 FIVE STARS was the best burger I had in a while ask for the New Mexican style. The place could use a little more attention as far as cleaning though. (Arenal and coors)
… moreC S
The only thing bad is I order my burrito with Christmas and pay for extra green sauce and my burrito is still dry lol hook it up Blake’s why charge extra if there’s no extra
… moreRyan
Blake’s do yourself a favor a shut this location down!! Super well done fries no potato left! Cheese less sandwich which I paid extra for. Should of left when they said the shake machine was down. A 28 minute wait for my food should have been plenty of time to get it right! So disappointed this is an ongoing virus in this location.
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