Melissa King
I stopped going to Starbucks and have only been doing Black Rock coffee for the last 3 years. I was really excited when I moved into the neighborhood and saw that there was a Black Rock just down the street from me. I’ve been a dedicated customer to this specific location for the entire time I have lived in the area. I used to really love the atmosphere and the service that I received but the last few months have been completely disappointing. The last few times that I have gone to this specific Black Rock location, they have messed up my order, they take forever to make the drinks, and they don’t even get them right half the time. I’ve had to have them remake my drinks multiple times over and over again, and they still can’t seem to get it right. It almost seems as if they need to slow down and listen to the orders that are being taken through the drive-thru window before they start to make the drinks. If I’m asking for an extra large, I better be getting an extra large if you’re going to charge me for it. Don’t make me a large size drink and then charge me $12 for it, that’s theft and it’s inappropriate. If I tell you that I need oat milk for my milk, please listen and don’t use 2% or whole milk. My only ask the people that work here slow down for a second and start to pay attention to what’s actually being ordered so they don’t lose customers. Because this has been a consistent problem with this specific location, I have decided I am no longer going to this location for any of my coffees. It’s really unfortunate to see that the way that Starbucks has become is now what I’m seeing with this company. I would suggest that you provide this feedback to your team leads and your employees that are at this specific location, because the way that they talk to people in the drive-thru, specifically calling me “love” is offensive and it’s not appropriate for a professional setting. It’s not an endearing term in the slightest. Nobody wants to be called love, and you should only be calling your friends that, not the people that are ordering through your drive-thru. And please get the orders right. If I’m going to be spending almost $20 on my coffee, I expect it to be exactly what I ordered and I don’t feel like I need to ask you to fix something multiple times and waste more time that shouldn’t need to be wasted in the first place just because you don’t want to take a second to make sure you’ve got the order correct. Put it in the computer before you start making it, make sure that it’s correct, read it back to me to make sure that you know exactly what I’m ordering so that way there isn’t a confusion and a frustration at the window when you’ve got a line of people behind you. It might help if the company starts to hire more people and actually pay their people right so that way they actually want to work at this company. Food for thought, don’t become Starbucks.
I no longer recommend this location to anyone, such a shame
… moreSavannah Ottero
Pumpkin spice latte season with pumpkin cold foam! Sometimes ordering and picking up can be a little slow, but the flavors are great and the staff are always friendly at this location. Would recommend ☺️
… moreSD J
Great space! The coffee was delicious and service was friendly! Place was clean for the most part. Tables needed to be cleaned off. We ended up doing that ourselves.
I’m giving it 3 stars because the music was so awful and so loud! It became unbearable we had to leave! Great place for a quick stop of coffee.
… moreC
Updated review: Again same issue, I am not sure why it’s so difficult for them to give us the extra shot of espresso that we pay for. We came today since I had a free drink to redeem. We waited in the drive thru for over 25 minutes and we always order the same drinks whenever we go which are 2 medium iced breve w/ an extra shot of espresso & almond syrup. The girl taking our order recites our order incorrectly, we correct her & she confirms our order. I made a joke to my boyfriend saying that I bet we’re going to get the incorrect order and I was right. We get to the window & she asks if we ordered the vanilla breve. No. She updates the order and gives us 2 drinks that resemble the color of milk. I ask if they added the extra shot, and she says “yes my love” and immediately walks away. I try it & there is no extra shot. They had to remake the drinks. I am not sure why it’s so difficult.
Previous review: Every time my boyfriend & I go here we order the same drink and both drinks we request an extra shot of espresso. So again, it’s the same drink made twice. Twice now, only one of them has it. Just now after waiting 20 minutes in the drive thru, we ordered the drinks and when they were handing it to us, I noticed that one of the drinks was significantly lighter in color. We asked the worker if both had the extra shot, she looked to a coworker who confirmed it did and gave them to us. We tried both, and obviously the light one did not have the extra shot of espresso. If we’re paying $8 for a drink, I’d expect them to be made correctly.
… moreVictoria B
It’s nearly impossible to get work done here. They blast pop music so loudly that not even my noise cancelling AirPods can drown it out. It’s also a breeding ground for high schoolers to come in droves. The coffee was fine enough, but the food is not good. Overall, pretty meh.
… moreRamzi Aqrabawi
I suggest you guys to give training how coffee drinks should be made and the deferents between the drinks. When i order latte i receive this !!!
… moreLily Chang
What can beat free drinks on opening day, today – 11/19/2021?
Even though there was a group of us, the service was fast and friendly. The drinks were tasty and good. A well oiled machine.
The menu had a variety of drinks: coffee, smoothies, tea….
… moreJennifer S
I am so glad Black Rock Coffee opened up close to my house. I rarely miss a day for Happy Hour with medium drinks at $2 from 2-6:00. So you can try new things without wasting hard earned money.
What I don’t like is not knowing what is in each drink and not having a label or a name on the cups. My drinks are always getting messed up or is not made to taste the same every time. Not to mention the cold drink cups are extremely flimsy and I’ve broken them a few times.
… moreKeith Kolimaga
Disappointment! WHEN they have nitro cold brew, it’s the best. But probably 9/10 times I’ve been here the past year or so their nitro machine isn’t working. Every freakin time! Just take it off the menu at this point, I didn’t know why I keep trying.
… moreSeth Vaughn
I’ve been here several times and have held off on reviewing because I thought maybe it was a one off situation but it’s Consistently understaffed. Employees ignore you while standing at the counter. Great Mexican mocha coffee drink but it always feels like the employees are burdened by doing their job. The rewards program requires a phone number but also an app, phone number should be sufficient without having to have an app for a local coffee spot.
… more