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Address and Contact Information
Address: 4262 Monticello Blvd, Cleveland, OH 44121
Phone: (216) 505-5344
Website: https://www.bitecreolekitchen.com/
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Bite Creole Kitchen (@bitecreolekitchen) · South Euclid, OH
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Bite Creole Kitchen, 4262 Monticello Blvd, Cleveland, OH 44121, US
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Reviews
Nicole H
I absolutely looovvveee they’re biscuits and gumbo. Everything else is delicious too. But those are my favorites. I haven’t gotten the chance to go to the establishment yet. But the biscuits and gumbo are a comfort for me. So, I usually order delivery when I’m exhausted and just need something yummy. But their menu is different on each delivery app. It varies widely and a lot of items are just not on one but on another. It may be reason for this but it can be frustrating. Mostly because the food is so good. Usually I just wouldn’t get food from the place again. Instead when I have a taste for them I go ahead and download a different food app. Also, the photo is old(2023). And I may had nibbled a bit before taking the picture. Lol.
… moreJasmin Thomas
I am very sorry to hear that your first experience with our food was so disappointing. It sounds like the fries may have been cooked in oil that had also been used for fish, which caused an allergic reaction for you. I also understand that you found the food to be frozen rather than fresh.
… moreaziza
Bite Creole is right down the street from me, and I’ve been a regular customer. BUT, tonight will be my last time.
I placed my order online, picked it up, and drove all the way home. The receipt showed my correct order, but when I opened the box, it wasn’t what I ordered. Since it was already around 9:45 PM and close to closing time, I rushed back so I could still get dinner.
While driving back, I called the restaurant and spoke with the manager, who identified herself as “Kay.” The conversation immediately became frustrating. She repeatedly asked me what was in the box, even after I told her multiple times that I was driving and couldn’t check. I only knew it wasn’t my chicken Philly fries.
Instead of apologizing and fixing the mistake, she kept asking if I could come back another day — first Sunday (when they are apparently closed), then Tuesday. I explained that this was my dinner and I wanted my order corrected that night. She then suggested just giving me a chicken Philly instead of the chicken Philly fries I paid for, and when I declined, she became argumentative and raised her voice.
At no point did she simply apologize or offer a refund. Instead, she said she couldn’t refund me and would have to call her boss. I never asked for cash — I paid by card and simply wanted the refund put back on my card.
When I arrived, she spoke to the staff as if I might be lying about the order being wrong. Eventually, she said her boss approved the refund, but continued speaking to me in a rude and dismissive tone, telling me it would take 24–48 hours to process.
The entire interaction was unprofessional and unnecessarily confrontational over a simple order mistake. When I asked who the manager was, she said Kay. When I asked for the owner’s name, she first said she was the boss, then later said the boss was Asa.
A simple mistake turned into an exhausting and terrible experience. As someone who used to frequent this restaurant, I’m extremely disappointed. Customer service matters, especially when you’re correcting an error your business made.
… moreI placed my order online, picked it up, and drove all the way home. The receipt showed my correct order, but when I opened the box, it wasn’t what I ordered. Since it was already around 9:45 PM and close to closing time, I rushed back so I could still get dinner.
While driving back, I called the restaurant and spoke with the manager, who identified herself as “Kay.” The conversation immediately became frustrating. She repeatedly asked me what was in the box, even after I told her multiple times that I was driving and couldn’t check. I only knew it wasn’t my chicken Philly fries.
Instead of apologizing and fixing the mistake, she kept asking if I could come back another day — first Sunday (when they are apparently closed), then Tuesday. I explained that this was my dinner and I wanted my order corrected that night. She then suggested just giving me a chicken Philly instead of the chicken Philly fries I paid for, and when I declined, she became argumentative and raised her voice.
At no point did she simply apologize or offer a refund. Instead, she said she couldn’t refund me and would have to call her boss. I never asked for cash — I paid by card and simply wanted the refund put back on my card.
When I arrived, she spoke to the staff as if I might be lying about the order being wrong. Eventually, she said her boss approved the refund, but continued speaking to me in a rude and dismissive tone, telling me it would take 24–48 hours to process.
The entire interaction was unprofessional and unnecessarily confrontational over a simple order mistake. When I asked who the manager was, she said Kay. When I asked for the owner’s name, she first said she was the boss, then later said the boss was Asa.
A simple mistake turned into an exhausting and terrible experience. As someone who used to frequent this restaurant, I’m extremely disappointed. Customer service matters, especially when you’re correcting an error your business made.
Dan Traweek
Price was outrageous! Around $30 for 2 12oz take out side dishes, crazy.
Atmosphere: This store is cash free, you have to scan a QR code from the front window and order/ pay from your phone. Interior is stark and dirty.
Greeter / food runner was pleasant enough.
Food: jambalaya was salty and only 2 shrimp, a little bit of chicken, and lots of rice, on the lower end of too salty. Gumbo was 90% broth and on the high end of too salty, almost inedible.
Experience: ordered food from outside store with QR code. Was given 15 min wait time to pick up 2 12oz sides. Walked in at 15 min and had to wait another 10-12 minutes for food to come out of kitchen, Huh?
… moreAtmosphere: This store is cash free, you have to scan a QR code from the front window and order/ pay from your phone. Interior is stark and dirty.
Greeter / food runner was pleasant enough.
Food: jambalaya was salty and only 2 shrimp, a little bit of chicken, and lots of rice, on the lower end of too salty. Gumbo was 90% broth and on the high end of too salty, almost inedible.
Experience: ordered food from outside store with QR code. Was given 15 min wait time to pick up 2 12oz sides. Walked in at 15 min and had to wait another 10-12 minutes for food to come out of kitchen, Huh?
Jovanni May
Staying at a hotel nearby and decided to try after seeing them on Instagram.
I ordered the 5 piece wing dinner w/ 2 sides. The sides were the honey butter biscuit and gumbo. Food arrived hot. FYI, wings are on the smaller side, but I prefer that.
Requested wings fried hard with honey lemon pepper sauce on the side.
Wings were cooked to my liking, but no sauce was provided. There was some sort of no salt paprika based seasoning blend shaken on top of the wings AFTER they were cooked, but there was no seasoning WHATSOEVER put on the chicken prior to frying. So they must rely on sauces for flavor.
The gumbo was flavorful and packed with chicken, but the bowl had no sausage and shrimp.
The biscuit lived up to its name, with a dense, fluffy texture and sweet honey butter sauce.
So for my first try, 3/5. Willing to try again with sauces.
… moreI ordered the 5 piece wing dinner w/ 2 sides. The sides were the honey butter biscuit and gumbo. Food arrived hot. FYI, wings are on the smaller side, but I prefer that.
Requested wings fried hard with honey lemon pepper sauce on the side.
Wings were cooked to my liking, but no sauce was provided. There was some sort of no salt paprika based seasoning blend shaken on top of the wings AFTER they were cooked, but there was no seasoning WHATSOEVER put on the chicken prior to frying. So they must rely on sauces for flavor.
The gumbo was flavorful and packed with chicken, but the bowl had no sausage and shrimp.
The biscuit lived up to its name, with a dense, fluffy texture and sweet honey butter sauce.
So for my first try, 3/5. Willing to try again with sauces.
Ashley Harris-Jackson
We got the gumbo and some chicken wings. The gumbo tastes just like my mother in laws when she makes hers. Something simple but tasty. Next time I wanna try there desserts that they had in the cooler. The inside was nice and colorful. Will be trying more items from this place.
… moreJay Montgomery
Saw a food review influencer on Instagram talk about this place. Went to their Instagram page and everything looked so delicious! Had to try it. PRICEY AF THO!!! Two shrimp po boys, small gumbo and peach cobler cheesecake dessert was $47!!!! Overall, made fresh. Hot!!! Very flavorful. I’ll be back and get something different next time.
… morejessica harris
Ordered take out. When arrived home realized the order was incorrect. I called to inform the establishment. They treated me as if I was not being truthful. Mind you I traveled there in the middle of a snow storm, so no time for games. They wanted me to take a picture of the food and send it to them. They weren’t willing to help in any other manner. When simple they could have asked the cook what he had just made. Finally they asked the cook, who admitted he made the order incorrectly. I was then repeatedly reminded how I did not send the picture. When instead I should have received an apology for the incorrect order & for the inconvenience. I spent close to $100.00. Not good business acumen at all!
… moreRich Raphael
Medium Jambalaya was tasty, but overpriced and did not contain all the ingredients listed on their Door Dash menu. You people should be ashamed of yourselves charging people $8.75 for 6 shrimp that are so TINY that they’re barely worth 99 CENTS! The honey biscuit was delicious, but also overpriced for the portion size. The great $20.99 RIP OFF! I will NEVER order from here again because the sum total of this experience tells me you don’t appreciate my business at all!
… moreKendra Rollins
I had the chicken Philly egg rolls and whole wings with the wet creole sauce, everything was fresh and delicious, definitely will be a return customer.
… more