Kendra
The coffee is great but this is by far the slowest location in Lansing. It doesn’t matter the time of day, there is a wait! This is the closet location to me but I’ll take a further drive for quicker service. This is my last time coming to this location. 3/8, 12:50 pm, 1 vehicle ahead of me 10+ minute wait for lukewarm coffee
… moreSam Lindow
today I was in there nobody in line the lady making my coffee was eating her food out of her styrofoam container and I asked for 10 pumps of flavor and I do not have any flavor. I have been going here for 11 years now and usually go in twice a day. The consistency with making the drinks is not there and I can’t seem to get them to make it right. A few days ago I went in to the same location and the 2 young lady’s working there were hunting in the back giggling about the 2 boys in the lobby. While the one lady was somewhat helpful. They other one made my drink and it was awful. I ask for my drink extra hot because I like my coffee very hot like burn my hand through my cup hot. I am going to be going somewhere else from now on. I also tried to call the store and no one answered. I was trying to reach out to the owner.
… moreEvie FG
It really depends on if the kind barista is in when you go. I used to absolutely love this location but there is a Dirty Blonde hair blue eyed barista who is kind of older looking. She was extremely rude about remaking my drink. I walked in and politely mentioned the drink wasn’t made properly ( I ordered extra flavor because I don’t like the strong coffee taste and she put the extra flavor in my moms drink not mine) she was extremely rude about it and STILL didn’t put the extra flavor into the drink. I left instead of asking her to make a 3rd drink and I will not be back to this location, I actually want a refund and would like corporates contact information because that attitude and behavior was unacceptable! Makes me not want to ever leave a tip again bc they did NOT deserve it! The service at this store has gone extremely downhill. The food used to be made properly now they just slap everything on there when it’s handed to me it’s falling apart and barely any cream cheese half a strip of bacon on the bragel … it’s so disappointing because this location USED to be the BEST. Now I wouldn’t recommend ANYBODY come here.
… moreKatelyn McElligott
Never fail to leave this location with a smile on my face! Their employees really know how to brighten up your day. Not only were they welcoming, but were helpful assisting me with my drink choice! Come show them some love
… moreMatthew G
Worst Bigby experience time and time again. Why do I keep going? Because it’s close. The drive thru is no less than 15 minutes each time. Now Sunday 11/16 I waited my 15 minutes to find out the toaster was broke.
… moreAdrianna Wilburn
Great location! I had a mobile coupon that expired yesterday but they were willing to provide me with another coupon! Great customer service! Drinks were great as well! (Shoutout to the tall brunette at the window who worked the morning of 2/17/24
… moreJennifer Hatt
Love Biggby coffee! A little expensive but you can almost always find coupons. The bragels are yummy as well. Staff here are super friendly and coffee comes out fast!
… moreErika Johnson
The service at this store is impeccable. The staff are so friendly and they always direct me to the perfect drink.
… moreChristopher martinez
Very rude window girl. They messed one of our drinks up they sent the second one back with an attitude and tasting like crap. Usually enjoy coming to this location 6/2 10am
… moreSarah Laforce
Very friendly staff, Clean store, Delicious drinks! Would pass every Biggby on the way just to get to this one!
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