larita k
I came in with my friend last night (1/11/26) around 7:30. We weren’t greeted at all, we had to stand in awkward silence until we just decided to order. While the employees just stared at us like we were killing their cats. And when we did finally order it was the end of the world for the two girls working. One was blonde and the other was a brunette. We weren’t giving them a hard time at all. When it was time to tip they were adamant that we did so. I’ve worked in customer service for years and would NEVER treat a paying customer like how we were treated in a million years. And I’m usually a good tipper no matter how easy the task, but the attitude on those young girls working were not getting a single spare cent from me. Scooping two ice cream cones is not hard at all. And if it is I suggest those young girls get a different job. As we left we were not told goodbye aswell. This is genuinely the worst experience i’ve had with a local establishment while living in billings. I don’t wanna say this was because me and my friends race but i’d really hate if that was the truth. I have a big family and multiple friends who i have told to not go here based off of my experience last night. Big dipper please do a better job at hiring employees and teaching them manners, basic hospitality, and customer service. You are allowing unsupervised young children trash the reputation you have.
… moreBoris Fett
Stopped by during a snow storm. Had a group of about 8 and all of us enjoyed our ice cream. The person with a sunday said the brownies are good. Overall its good ice cream at a clean place with nice staff. We would stop by again.
… moreVermont McDade
Super yummy ice cream and waffle cones! I got Cardamom and Caramel Cookie Waffle flavors and they were fantastic together! I’ll have to try them with caramel on top next time, that sounds really good. Thank you!
… moreLuna Loo
I really love the ice cream here, and I really wish the customer service was better. I’ve tried calling several times today to see if my dog is allowed to come in with me to order & pay, but I never got an answer. I walked in with him and I quickly found out that they are not dog-friendly as the reviews online say that they are. There are no signs, but yelp describes the location as dog-friendly. I normally tip 20-40% depending on service, but the last time I went in, I waited 10 mins before yelling “are you open”? After I was ignored, I tried to call the store. Nobody came to help me until another customer came in and there was no acknowledgement either. I tipped 0 for the first time in a long time. It would benefit this business to have some kind of bell customers can ring for service, and for employees to pick up the phone.
… moreKeyleigh Hennessy
Best Ice Cream! This has always been our favorite spot in Missoula and we were so excited when they opened one in Billings. I love the unique flavors and the way they collaborate with other local businesses to make something new!
… moreChris Trethewey
Big Dipper Ice Cream is a great place to grab ice cream with friends and family. The selection is varied and includes interesting (in a good way) combinations. They do offer free samples so that you can try several types. I chose mocha chip, which was absolutely delicious. It was a beautiful evening, so I enjoyed the outdoor seating. The staff was friendly and fast.
… moreBrittany Hendrix
Got a double waffle cone with Oreos. The flavor of the ice cream was great, but the Oreos were sprinkled on top and were literally falling off. Delicious, but not sure if it was worth $10.
… moreTaylor Barcus
I absolutely love the Big Dipper. I discovered it when I went to college in Missoula and was overjoyed when the Billings location opened up. Always great quality, homemade ice cream served with a smile. My fav is the Little Dipper with coconut ice cream and a banana. If I’m not in the mood for that, the strawberry milkshake is to die for or my summertime go to- the root beer float. Thank you for being a wonderful local spot that serves up great ice cream. You guys are the best.
… moreTsung-Lun Hsu
Wonderful ice cream shop in the lovely downtown Billings! Tried huckleberry and salted caramel, they are greatly flavored and moderately sweetened. Nice interior with bright decorations.
Only downside is that you can’t see the ice cream, but you can always try as many flavor as you want.
… more