Hannah Bebinger
A new favorite bagel spot!! I’ve been wanting to come here for years. So happy we finally went! The bagels were so fresh and soft. Will definitely be back!
… moreLeah Rose
Nice atmosphere & reasonable prices. Bagels are okay. They come with half an inch of cream cheese. The ratio is off. The quality of bagels is better than grocery store bagels but not as good as Panera’s. Service was on the slower side.
… moreEd Manning
I went here on a Sunday after a decent snowfall, so it wasnt too busy around opening time.
The worker was polite and pleasant. Bagel selection was great. They were fresh, tasty, and a good size.
This place had a great atmosphere for a bagel shop. Normal seating and some other cozy areas that looked pretty inviting especially this time of year. Talking about over near the fireplace for sure 🙂
I definitely look forward to going back soon.
… moreGrace Nogueras
Modest bagelry with friendly customer service. They have several flavored cream cheeses which are quite tasty, and the bagels taste great. Giving 4 stars because it’s a good place, but not as great as it could be.
… moreOlivia Gil
Love the food here, and the atmosphere! But I ordered a sandwich with the chicken salad on the side, and got hardly any chicken salad. Not worth the price if that how much you always get.
… moreBiz
I visited this morning in search of a breakfast option. This was my first time at any Big Apple Bagels location. I was very impressed with the wide selection of freshly baked bagels. I was welcomed by Nicole, who was friendly and helpful. We discussed this is my first visit. I was able to choose from the large variety of bagels. Nicole asked which two I had narrowed it down to and recommended the Swiss bagel, mentioning that it is particularly popular with their customers. I took her suggestion and ordered a breakfast bagel with Swiss. Chloe then prepared my order efficiently. Both employees were welcoming and attentive, contributing positively to the experience. The quality of my breakfast bagel sandwich was excellent. Overall, I highly recommend Big Apple Bagels in Jenison.
… moreJames Farmer
Been coming there for years – The bagels are great, but the manager lady has very poor customer service. This last time, They burnt my wife’s bagel sandwich ( the sides were black like burnt ash and parts of the bottom were hard and black). We like toasted bagels but in this case it even tasted burnt, so she asked for a new one.
The manager was really loud about it when my wife brought it back – she yelled “ what’s wrong ma’am” in an annoyed way, enough for my 10 year old daughter to say to me “ wow, she’s kind of rude dad ” … crazy that a 10 year old would notice that.
Then she/ the manager brought another one out to our table, and instead of just apologizing she told my wife “ just so you know is how they toast them she toasted all our bagels the same way so it’s normal, and that she needs to ask it to be lightly toasted next time if she doesn’t like it this way…..” so basically it’s her fault. She made the interaction super awkward and uncomfortable, over a burnt bagel she clearly burnt?
We have a lot of bagels there and it’s never came out that burnt, never tasted burnt, and my bagel and my kids all came out not looking or tasting burnt
You run a BAGEL restaurant- the thing you should get right is the bagel, right ? And then to make a huge deal and blame the customer? It wasn’t even busy there, so it’s not like we were adding to some crazy rush or pressure. She just didn’t like to admit she made a mistake.
We weren’t looking for an apology, or anything free or anything like that – but for people who have been coming there for years, we don’t appreciate being told we are wrong for their mistake.
… moreClaire 10
I had a lovely apple pie bagel laced with cinnamon. All my friends enjoyed their bagels as well from the Asiago to blueberry. Super tasty! I do recommend asking for light cream cheese as they do tend to lay it on heavy. Overall friendly staff and a nice, cozy atmosphere.
… moreEmma Hyson
This location is clean. Sometimes the service is fast, however there are busy times.
The food is consistent.
… moreLorena Guzman
My experience at Big Apple Bagels was wonderful! A great staff with smiles on their faces, and great food. They have a good selection of not just bagels, but pastries, sandwiches, and salads. A wonderful interior with a fireplace and a few magazines. I got a plain bagel with plain cream cheese, and it was wonderful. It may a little pricey to some, but it was fine with me. I would suggest getting some extra napkins though. Alongside that, I got a mango smoothie, and that too was good, it had a nice refreshing mango taste to it that I loved. I would definitely come back, and suggest this place to others.
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