2.9 – 98 reviews $ • Ice cream shop
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Visit your local Baskin-Robbins at 4399 Highland Rd, Waterford, MI — your destination for premium ice cream, frozen desserts, and custom cakes. Baskin-Robbins features its world-famous 31 flavors, with rotating selections and endless combinations available every day. Enjoy hand-scooped ice cream, specialty sundaes like the Banana Royale, Brownie Sundae, and Banana Split, plus a full lineup of beverages including Mangonadas, Milkshakes, Smoothies, Floats, Fizzes, and Cappy Blasts. Customize your celebration with made-to-order ice cream cakes or take home Pre-Packed Quarts, Fresh Pack Quarts, Polar Pizza® Ice Cream Treats, Boxed Novelty Bars, DIY Kits, Creature Creations®, and Fresh Baked Waffle Cones. Every visit is a reason to Seize the …
Ice cream parlor chain known for its many ice cream flavors & sundaes, plus cakes, drinks & other treats.
Hours
| Tuesday | 5 AM–10 PM |
| Wednesday | 5 AM–10 PM |
| Thursday | 5 AM–10 PM |
| Friday | 5 AM–10 PM |
| Saturday | 5 AM–10 PM |
| Sunday | 5 AM–10 PM |
| Monday | 5 AM–10 PM |
Menu Photos
Order and Reservations
Order: Order online
order.baskinrobbins.com
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Reviews
Lindsay Pawlik
Chelsea was great! I had asked for a cake to be saved and it wasn’t. Miscommunication happens, but she made it right! Made us a cake last min and it was delicious!
… moreJohn Hillman
Employees refuse to assist customers and hide their names, then have the reviews deleted.
If you are employed in food service and refuse to assist customers, the. You should not be employed.
I don’t go into restaurants to use a kiosk then receive attitude when it’s not helpful. If I’m forced to use the kiosk, I expect the kiosk to be paid more than the failure of an employee working there.
… moreMAIRI
DO NOT GO HERE! Manager/Owner has mangled up a famous name in ice cream. The freezers work off and on, the ice cream is questionable in how long it’s been sitting there and maybe from taste and appearance expired(?). The staff not paid enough to care. The Oakland County Health Department should inspect this place like yesterday! Usually only 1 person there so no service
… moreMichele J
1/17/26 roughly around 11:30 a.m. I was in line in drive thru and was told I couldn’t order a shake in drive thru until 12 pm. That is utterly ridiculous.
… moreJ Beezy
Don’t walk in 20 minutes before they close. The skinny girl with the headset almost broke down into tears, all because she had to do her job! A group of customers walked in behind my kids and I, and where told very rude, and loudly they had 5 minutes to make their mind up on what they wanted. They walked out! We were served our shakes and the door was locked before we could get our straws. God forbid you cause them to work until the minute the shift ends. Lazy and rude!
… moreLisa
Update: Jan 24. Stopped by again for prepack, staff told me they are getting a remodel and there will be no more Baskin-Robbins ♀️
Only had maybe 10 choices of ice cream and what I did take home had old frozen bits. There were no prepackaged quarts to buy. Service was very nice but yuck!!
… moreSean S
Attendants were nice, but frozen stuff was old and disgusting. The sherbet looked like it was oozing from the top. The remaining ice cream was clearly frozen multiple times based on appearance and taste. I’m curious how this place is still open.
… moremagdy yasseen
“Baskin-Robbins has a wide variety of ice cream flavors, which is a definite plus. However, the service can be hit or miss, with some staff members being less attentive than others. The store can get busy, leading to longer wait times. Overall, it’s a decent spot for a sweet treat, but there’s room for improvement in service and efficiency.”
… moreAlyssa Franklin
WORST a management there is. I could not get in contact for almost 24 hours with any manager to talk about my cake order that they did not make correctly. The wrong color and wrong size for my daughters birthday. We did not have enough cake to feed for her birthday party because they gave me a 9in instead of a full sheet which I paid for was the full sheet and no one would refund me or make me a new cake with a little over a day notice. Completely ruined my daughters birthday and my first experience on buying cakes there, I will never go back.
… morecat Williams
Awful experience. 2 young kids working alone. Neither of them knew what the heck to do. Waited 16 minutes for my iced latte and the kid literally hands me a cup of milk with a glob of flavor concentrate floating in it… Then asked for a refund and they made me wait even longer to assist a drive through customer, there were 2 employees, one could have taken care of my needs. I was kind and gave them helpful advice to help them out and one kid says “I know what I’m doing, we just get busy….” there were 2 drive through customers and myself in 20 minutes. Awful.
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