Aaron Robison
I wish I could give a better review, however, this time around was not a comfortable experience. The employee behind the counter was pleasant and chipper, but when asked a specific price the response was, “it’s right up there honey,” which I assumed was a “gourmet bagel with cream cheese,” and responded “$4.89?” and she confirmed with a, “yeah that’s it.” I then had to wait for a bartender, which was nonchalantly talking and laughing with another employee, taking several minutes more time than usual with no acknowledgement of my presence, which was only a few feet away. She turned to me and lost her friendliness, then charged a much higher price. When I questioned her about the expected result, her response was “no,” and nothing else. She then asked her employee loudly to come over for the story, at which she then also said “no, it’s right there, in fine print on the other part of the menu,” at which I then saw the connection for my order being something totally different than what they call a gourmet bagel where the cream cheese was not included as advertised. The cashier pointed to the payment console impatiently, so I paid, and then advised her “when someone asks for a specific price on a specific item, and that price is told to the customer, then at time of payment that price becomes much higher, as well as the story told is changed, that leaves a bad taste in the customer’s mouth.” She handed me the receipt with no other interaction and began with the next customer before I signed and left. Then opening the bagel, found it was lukewarm without actual toasting. I gave up this time, but I wish them well and I hope they improve, and I hope the next customers have a better experience.
11:00am, Sep 29, 2025, STL.
… moreDain Vossar (Galaxy Wanderer)
I grabbed an Asiago sausage egg and cheese bagel before my flight, and it hit the spot! The bagel was perfectly hot and packed with flavor. The fast service was a big plus, too, especially with a flight to catch. Definitely recommend it for a quick, delicious bite!
… moreKim Granger
BEWARE of FRAUD.
The menu doesn’t match the cash register, and the bar-tending cashier KNOWS it. He tried to convince me I WAS MISTAKEN and explained I missed the small print on the menu.
He wasn’t counting on me taking a picture so I could enlarge and read the “small print”. When I re-approached him with printed facts, he responded Very Rudely. He was clearly aggrevated with my “petty” concern.
Gave me a buck and said, “Here. Take this dollar (tip jar) out of my own pocket because there’s nothing I can do for you. I didn’t take his $ because it wasn’t about the $.
THIS FRAUDULANT BUSINESS is counting on busy travelers that aren’t checking their change or double-checking their charge.
Infuriating. Not because of the few pennies I was overcharged, but because they’re taking advantage of busy, hectic travelers.
See Pictures: Cinnamon Crunch Bagel is $4.49 / with Cream Cheese is $5.89. The Bar Tender/ Bagel Cashier rings it up as $6.49 and REFUSES to CORRECT it
… moreEd Zito
Good food and conveniently located near our gate in airport but the sandwich we ordered was skimpy.
When you charge 8$ for a breakfast sandwich, you should at least provide an adequate amount of egg and meat.
… moreChristine D
absolutely disgusting. this is the Cuban panini…. it’s 2 slices of ham, 2 pickles, 1 slice of cheese and what looks like cat food on a sub roll. cold. $14
… moreTosin E.
I usually don’t have high hopes for airport food but the panini is dry and tastes horrible!And for the price too- almost $13?! So disappointed.
The servers were nice though.
… moreYo B
I’m in line and I hear a customer ask the bartender if the two girls will get their tip if she pays by credit card. He says no. It goes to him. What a shame that the girls who are doing all the work are being robbed of their tips. How is this legal
… moreJay Ryan
DO NOT EAT HERE! READ THE OTHER REVIEWS!
Quite possibly the most incompetent & unfriendly employees I’ve ever seen in any airport restaurant. Me & another random stranger stood there for at least 3 minutes without even being acknowledged, just stared at by 4 employees, with one of them not even moving behind the counter, just staring. I left & ordered from the mini convenience store instead.
… moreSamuel Kluge
Staff was awful. Food pick up was at the sandwich counter and then checking out was at the adjacent bar, but there was no signage or indication that you couldn’t check out at the actual Bagel Bakery cash register. People were getting confused left and right, staff was clueless. Witnessed an employee get hostile with a customer for asking where to check out, and then she told the customer not to bother her because she wasn’t “on the clock.” Then about 10 minutes later, the employee actually clocked out! Baffling. I guess if that type of lack of respect and integrity works anywhere, it’s in the airport food industry. Also, way too expensive for really lackluster food. But again, that’s the airport food industry.
… moreAda
Employees cared more about being on their phones and messing around than doing their jobs. My fiancé ordered a coffee but the person in charge of that station spent the entire time we were there scrolling through her phone. The bartender that was in charge of checking everyone out ended up having to leave his station just to help complete the coffee orders.
… more