


Arby’s is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby’s was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby’s brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.
Fast-food chain, known for its roast beef, serving up hot & cold sandwiches, fries & shakes.
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Related Web Results
Clinton – Find Fast Food & Roast Beef Sandwiches – Arby’s
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Reviews
My husband submitted an online order tonight 03/02/2025 and received a notification that the food will be ready at 6:36pm. My Husband walked in to the store at 6:42pm. Then 40 minutes later my husband is still waiting for our food that we ordered. So, I decided to go inside the store to see what is happening. The lady that’s making and bagging all the food looked so busy while the employee or manager named Doug was at the back staring at the screen. I asked my husband if he’s been helped and he said that he hasn’t. So, I decided to go to the counter to find out if our food has been made. Doug finally walked in towards the counter and I asked him if our food is ready since we placed it through online order almost over 40 minutes ago and he just gave me this blank stare and asked if we want to just cancel our order. Then I informed him that my husband been waiting for a long time and informed him that I saw couple people walked in and walked out with their food. Then he said that’s how door dash is and I told him that it is not door dash. So, my husband and I asked him how much longer it will take and he said, 5 more minutes. Then he asked what’s the name and we mentioned him the name under our order and he looked at the screen and he said we don’t have that name, we didn’t received any order under that name. We’re trying to show him our online order receipt and he won’t bother to look at it for confirmation but continued to argued that they didn’t receive an order under my husband’s name, then finally the lady that was doing all the work (cooking, bagging, etc.) pointed at the bag that has my husband’s name. Then my husband asked if it has been sitting there this whole time and Doug lied by saying, “No it’s just been put together”. If an employee like Doug is collecting paycheck for staring at a screen and not even bothering to greet a customer or check in with them from time to time then arby’s at clinton should just promote the lady who’s doing all the work to be the manager and let go of a manager/employee like Doug. Doug has no people’s skills, his communiction skills is the worse. He doesn’t know how to deescalate a situation but definitely knows how to escalate a bad situation. Doug is rude and doesn’t know how to manage if he is really the manager of arby’s at clinton night shift. He even taunted me as a customer by I should help them then, so, I told him okay I can help you now since you need help at this very moment and asked him if he is going to pay me, then he responded by saying submit an application then added I am not here to argue.
Arby’s Clinton please demote Doug if he is really the manager and promote the lady who is doing all the work to run your business. If you decide to keep Doug then perhaps send him to have an extensive training on how to have a better customer service, communication skills, and how to deescalate an issue instead of escalating an issue and make it worse. Train him as well on how to help with all the responsibilities especially to an area where it is lacking rather than staring at the screen and hiding from customers. This place is a fast food for heaven sake and not a sit-down restaurant. If Doug is truly monitoring the orders that are coming in then he wouldn’t have to lie to us by saying that they didn’t receive our order. Kuddos to that lady despite of her hectic job responsibilities she still manage to point out to Doug that our order is in their shelf already.