David
At 5:48 pm i went through a drive through and ordered some food and I had to use the restroom this black lady that was either the manager or a worker there, she refused to let me know if she was a manager and she’s like if you need to use the bathroom, you gotta pay or buy something, so I showed her the receipt and after I showed the receipt, she still refused to let me use the bathroom. So I gave her a dollar just to use the bathroom. And as I noticed when I was going to the restroom by the floor I noticed by the arby’s floor Mat as you’ve seen in the picture, there’s roaches on the floor and there’s rough Who’s in the bathroom? I do not eat here. This place is horrible, I’m gonna call the health department to have this place inspected and audited. Why am I being charged to use a restroom yet alone? There’s bugs in that place that have roaches, and they didn’t want to refund my money, this is horrible service and cleanliness and customer service. I’m calling corporate today.
… moreGamer Love
This buffalo slider is as hard as stone. As you can see in the picture, the color is changing to stone in some areas. lol might as well eat stones. Lol
… moreMary Rose
I would like to thank 2 of your employees who work on 84th and Grant st. jB and Ineda for there excellent customer service and professionalism! I have not eaten at Arby’s in many years, I decided to stop there one day, JB made my sandwich exactly how I wanted it, not only that the sandwich was not all sloppy like i had remembered, he made my sandwich just like the commercials! I was very happy and told many of my friends and family about the well made sandwich and I have returned many times in the last few months. Ineda also has a wonderful attitude with all the customers! I will continue to eat there as long as your employees continue such wonderful service and food! Mary Rose
… moreCharles Shank
Couldn’t go in because the lobby was closed, probably because of all the homeless around the area. The food wasn’t fresh and my order was wrong. And they didn’t throw any sauce at all in the bag. Crappy service. I feel like they just throw you anything and get you out of there. Nothing like a dry sandwich driving down the road
… moreChristina Zavala
The fries were super fries tasted stale and hard to eat a ton of Grease pouring out of the jalapeno poppers don’t get me started on the roast beef and cheddar sandwich the meat was super dry was hard around the ends and rubbery hard to chew I even smothered it in Arby’s sauce always eat here and never had this issue will never eat here again order as you dip and didn’t even get it after paying extra really not worth I bought a whole meal and didn’t even eat hardly any of it took probably two bites out of everything what a waste of money
… more5280Dude
I asked the girl for fresh curly fries and this is what they gave me after saying they just dropped some in the fryer.(see picture below)please fill up the fries. Please don’t just scrape the bottom of the bin and refry them when asked for fresh there’s a reason I asked for fresh because this has been what I’ve received last few times going here. The cheese sticks were still frozen in the center . Also the sandwiches were skimp as hell I’m assuming because they were the 2 for six special. Look if you don’t want to serve product as it should be served then just close up shop. It’s not right you’re doing this while charging a premium price. I spoke with Aaron the night manager and he said he’d have it made right tomorrow but the thing is I’m hungry tonight after working 14 hrs today. Instead of making it up to us after failing how bout you up your standard all the time and you won’t be needing to replace food. Sub par standards for food equate big losses for the business constantly. I’m sorry I get off work late but it’s no reason to be dishing out your trash as food 1/2 hour before closing.
… moreDanger Martino
I opened up my Buffalo chicken slider and was baffled at the sight. Truly speechless. It was literally like a rock in between two buns. It wasn’t even worth eating and I felt bad because my grannie was the one who bought me dinner. You wasted my 92 year old grandmas hard earned money. She literally has been working since 11 years old and this is how you repay her?? And the short rib slider tasted like two pieces of rubber. I choked it down but dang did it take a lot of horsey and barbecue sauce (both of their first ingredients are seed oils and sugar btw). Thankfully her food came out alright and the cashier was a very sweet young man but holy moley do not try their specials. Just stick to the main menu stuff.
… moreJasmine Viele
Updated
Ordered 2 Beef N Cheddar’s and a Chicken Bacon Swiss combination with curly fries and a root beer. Both of the Beef N Cheddar buns were cold yet were both dark and overdone or redone. Both had pretty average amount of meat, sauce, and cheese which didn’t bother me but every thing that was on the sandwich was cold. Not warm, not room temperature, but cold. The curly fries looked fine but were cold, not even heating lamp warm. The chicken bacon swiss barley had any sauce on it and was thrown together sloppily which wouldn’t have been as bad if they actually put it IN the sandwich wrap rather than setting it right on it. Chicken was so cold that the cheese was still cold and wasn’t even laying over the chicken which indicates that the chicken is at a proper temperature. I know that the cheese shouldn’t be all the way melted but neither the cheese or chicken was warm, it was not heating lamp warm, not room temperature, but cold as if the entire sandwich had same out of a fridge. And to top it all of the drink cup that we got, which was a medium root beer, was actually filled mostly with ice and ended up being about 6 sips total. Soooooo yah the only nice thing I can say is that the cashier we had was very kind (host D2053). She smiled, spoke clearly, repeated the order back, asked if we wanted and sauce or condiments, reminded us to take their survey and overall had a great personality. If I were to ever come back to this one location, it would only be because of the customer service skills that she had. Only reason we didn’t go back to have the order fixed is because we had just got back onto the highway and the traffic was backed up pretty far going back that way.
Update: About 2 business days after taking the survey on the receipt letting them know my experience was not a good one, a member of their team contacted me. She said that they read my concerns and thanked me for letting them know so they could try to learn from their mistakes and she would let the district manager know. She asked if she could make things right and she did. Thank you Arby’s for making things right.
… moreAdrieanna Aragon
My pita bread was not even warmed so it just fell apart. Then I had no onions . If you hiring lmk lol I could make a Gyro in my sleep.
RIP GYRO
… moreJohn Carter
Food was ok person at the window was nice but the food smelled like cigarettes. I couldn’t even finish eating it because it smelled so bad. Wont go back to this one again.
… more