


Arby’s is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby’s was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby’s brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.
Fast-food chain, known for its roast beef, serving up hot & cold sandwiches, fries & shakes.
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1313 FM 685, Pflugerville, TX – Arby’s
Arby’s Pflugerville Texas Locations | Find Fast Food & Roast Beef …
Arby’s, 1313 FM 685, Pflugerville, TX 78660, US – MapQuest
Reviews
So if anybody should know the food, it would be me..
I went to this location with my fiance, after moving in the area and finding an arby’s, we were so excited
Arrived with a mobile order ready and paid for.. the staff was decently friendly .
The tragedy in this first experience at this location is the price for the food we were presented with.. i could not believe what I was seeing when I opened up the bag once we got home with the food. I have pictures below that I will attach so everyone can see. How ridiculousI pay for a french dip combo large with cheddar added to it and a cup of cheddar on the side to dunk my curly fries in. My fiance orders, a classic beef and cheddar medium sized. I could not believe my eyes when I opened the sandwiches and they were like a ninety nine cent menu Items..!!
it was literally maybe 2 Oz of meat on what I used to consider half of a french dip.So maybe the bond was four, maybe five inches long..!! No, cheddar was added to the sandwich and all the meat was bunched up in the middle so it was presented that it was huge amount of meat.. the ends of both sides of the sandwich had no meat at all pictures show that below.. both fry containers weren’t full at ALL.. USUALLY WHEN YOU ORDER A LARGE FRY, IT’S OVERFLOWING.. the bart’s root beer was flat and had not been calibrated.I could tell, by the way, it tasted.. the french fries had an old fryer.Oil taste also like they don’t change the oil.. again, I used to work there for decades.So I know what to expect, and what should be counted as acceptable.. it’s ridiculous.A french dip should be at a minimum of 3.5 to 4.5 ounces of meat..
And a beef and cheddar should be at a minimum 3.5 OZ … MY FIANCE SO MUCH MAYBE HAD 1.5 OZ
TO TOP IT ALL OFF, I’VE CALLED IN THE PAST THREE DAYS, FIFTEEN TIMES WITH NO ANSWERS.AND NO WAY TO COMMUNICATE WITH THE MANAGEMENT.SO I’VE LEFT WITH NO CHOICE BUT TO LEAVE A BAD REVIEW.I WAS TRYING TO GIVE THEM THE OPPORTUNITY TO MAKE UP FOR THEIR MISTAKE.AND BRING IN THE RECEIPT TO GET A WHOLE NEW ORDER.. but of course there’s no way to get a hold of anybody cuz, no one will answer the phone.. i am so disgusted coming from an arby’s As a teenager, growing up in that establishment and learning how to be a great customer service and treat people with respect.And give good quality products.. to get such a bad experience, I am flabbergasted i would love for the owner to reach out to me and fix this situation.I’m sure he’s unaware of how horrible his establishments being ran..
My wife and I stopped by after her doctor’s appointment around the corner to get her a milkshake. I placed the order in the app and went to the drive-thru. It was only when I got to the window that they decided to tell me their milkshake machine was down. The employee told me I could either get a refund through the app or they could just swap it out for a different item. I said I’d pull over and figure it out.
After about 10 minutes of wrestling with their useless app, which just kept telling me to go back to the store, I gave up and went through the drive-thru again to just ask for the replacement item they offered.
This time, the story completely changed. A woman, who had snot literally dripping down her nose, played dumb and told me they would NOT give me a replacement. She insisted the only way was through the app, even after I explained it wasn’t working. She claimed they “don’t even get the money” from app sales, so it wasn’t their problem.
They told me to “call in,” but of course, there’s no number in the app. I had to go to their website to find a contact number and ended up on hold for over 30 minutes.
This whole process feels like theft. Their goal is to take your money and make it such a hassle to get a refund that you’ll just give up on your five dollars. It is not the customer’s job to solve your internal accounting problems. A good store would just give me the replacement and figure out the money on their end later.
To top it all off, my turkey sandwich was dry. The food didn’t even come close to redeeming this terrible location. I used to defend Arby’s, but now I fully get the hate.
Mozzarella sticks were not heated enough.
Service was polite and fast.
They lost 3 customers because they decided they didn’t need to keep working until closing time.